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Sheraton Indianapolis City Centre Hotel

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Sheraton Indianapolis City Centre Hotel
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671 Reviews from our TripAdvisor Community

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Showing 650: English reviews
Atlanta, Georgia
Reviewed 5 March 2015 via mobile

Downtown Indianapolis has a ton of options from a hotel perspective. So from a business traveler perspective choose another hotel. This location is the furthest from the convention center. The hotel is very dated with poorly working elevators to boot. Also to mention the water pressure in the bathroom is the equivalent of a small drip. It just shows how...

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2Thank MisterOXAtl
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear MisterOXAtl, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. We have a contract with OTIS for our elevators and they are reviewed by them often to make sure they are...

Indianapolis, Indiana
Reviewed 4 March 2015

The room I stayed in had a view of Monument Circle. It was a nice room with a comfortable bed. What really impressed me is they let me do an check in and a late check out. The staff was friendly and very eager to take care of my needs. The location is wonderful, I was within walking distance to...

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Helpful?
Thank clintongal50
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Clintongal50, Thank you for your kind words regarding your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments that offer breathtaking...

Munster, Indiana
Reviewed 27 February 2015 via mobile

We stayed at the Sheraton as part of a convention visit in Indianapolis. We generally enjoy staying at Sheraton's with the club floor access. And this time we did have access. However I've also stayed at the Keystone Crossing Sheraton and that is significantly better than this one.we attempted to upgrade our room when we arrived because we do have...

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Helpful?
Thank ridingforchocolate
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear ridingforchocolate, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad that you enjoyed our recently refreshed rooms that offer the signature Sheraton sweet sleeper bed. I am...

New Castle, Indiana
Reviewed 17 February 2015

My wife and I stayed at this hotel on Valentine's day. Upon arrival the gentleman working was very rude checking us in. On the way up to our room when we excited the elevator we encountered a janitor cleaning the floor who was also very rude. I would not stay at this hotel again as they lack the ability to...

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10Thank Craig Z
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Craig Z., Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I apologize for your negative encounters with our staff. This is not the Sheraton standard that we strive for. I...

Reviewed 11 February 2015

Our room was on the 17th floor facing the monument. The room was clean and beds were very comfortable. Hotel is older but appears to have received a recent facelift. Nice resturant/bar on the main level. Good work out facility upstairs. Right downtown within walking distance of the shopping mall and resturants. We were there to tour Butler University and...

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Helpful?
1Thank JD H
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear JD H, Thank you for your kind words regarding your most recent stay with us. I am thrilled that you had such a positive experience. I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments that offer breathtaking views. I am so glad you...

Dallas, Texas
Reviewed 8 February 2015

As mentioned by other travelers, the front desk staff is very courteous. Bed is quite comfortable, everything works well in the bathroom, but the toilet is an industrial grade as in many public restrooms being quite noisy. Others also mentioned that the temperature in the room is controllable in only one direction. During the cold of the night, I could...

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Helpful?
Thank BradJack
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear BradJack, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local...

Newburgh,IN
Reviewed 6 February 2015

My husband and I stayed here for a quick night in Indianapolis, and it was exactly as I would expect. The beds were comfortable and clean, the shower was hot with one of those big wide showerheads and, being on the 26th floor, we had a great nighttime view of the city. Staff was professional and knowledgeable. Smack in the...

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Helpful?
Thank JEP_10
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear JEP_10, Thank you for your kind words regarding your most recent stay with us. I am thrilled that you had such a positive experience. I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments that offer breathtaking views. I am so glad you also...

Michigan City, Indiana
Reviewed 6 February 2015

The Sheraton's location can't be beat -- it's right on Monument Circle downtown about a five-minute walk from most State government buildings. And the city view rooms give you a striking vantage point, especially at night. Even the lowest level rooms are gorgeously appointed, clean and comfortable, although I couldn't figure out how to close the blackout curtains (gotta be...

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Helpful?
Thank Alicia E
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Alicia, Thank you for your kind words regarding your most recent stay with us. I am thrilled that you had such a positive experience. I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments that offer breathtaking views. I am so glad you also...

Columbus, Ohio
Reviewed 3 February 2015

I stayed at this hotel twice, once in early October and once in December. The stay in October was exceptional, while the December stay left something to be desired. Is stayed for a business trip in August, and the location was right next to the office I was visiting. The hotel itself was clean and the staff were great. Upon...

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Helpful?
Thank Richard S
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear Richard, Thank you so much for taking the time out of your schedule to review your most recent stay with us. I appreciate your comments and will use them to better our efforts for a more positive experience. I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local...

Toronto
Reviewed 30 January 2015

We stayed here during Christmas week for a couple nights, and we had a great stay. The hotel wasn't overly busy when we arrived, so valet was super prompt, check in was seamless and the staff was very nice to us. The hotel has a nice restaurant, bar, and starbucks for convenience. Because of the season we couldn't enjoy the...

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Helpful?
Thank MDtheExplorer
Bill S, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Dear MDtheExplorer, Thank you for your kind words regarding your most recent stay with us. I am thrilled that you had such a positive experience! I am so glad that you enjoyed our convenient downtown location. We pride ourselves in being so close to great local attractions including amazing monuments that offer breathtaking views. I am so glad you also...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The Sheraton Indianapolis City Centre Hotel offers a warm welcome in the heart of beautiful downtown Indianapolis. ... more   less 

Additional Information about Sheraton Indianapolis City Centre Hotel

Address: 31 W Ohio St, Indianapolis, IN 46204-1916
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: $173 - $407 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Indianapolis City Centre Hotel 3.5*
Number of rooms: 378
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Also Known As:
Sheraton Indianapolis
Indianapolis Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Indianapolis City Centre Hotel staff and other travellers.
9 questions
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Carrollton, Virginia
Prescott, Arizona
6 months ago
Knoxville, Tennessee
San Francisco, California

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Questions? Get answers from Sheraton Indianapolis City Centre Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a corner King”
MikeM710, 12 Apr 2017 | Read review
“Ask for a high floor.”
BB728, 4 Apr 2017 | Read review
“Stay away from the elevator”
jbauer88, 7 Feb 2017 | Read review
“Higher floors have a good view.”
ferrasa, 15 Dec 2016 | Read review
“Book a club room, so worth it!”
560cherylm, 15 Dec 2016 | Read review
5 of 5