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Sheraton Indianapolis City Centre Hotel

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Sheraton Indianapolis City Centre Hotel
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650 Reviews from our TripAdvisor Community

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Showing 631: English reviews
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Madison, Wisconsin
Reviewed 6 days ago NEW

Similar to other reviews regarding the incidental charges they provided no clarity on why the incidental charge was applied. I was informed at check-in of this hold, but following check-out have tried to communicate on several accounts with no follow-up. After no effort on their part I passed this through as a claim only to find out two months after...

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Helpful?
Thank rc_w34
Reviewed 1 week ago via mobile

Chosen based on location, but I was overall satisfied. I was able to check in early which made my business trip much easier. The beds are comfortable and the room was clean. The corner room (1943)with windows on two sides had a nice view of the monument and the city. Room service was prompt and was decent. Parking was $25,...

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Helpful?
Thank Jenelle16
Morgan B, Sales and Maketing Coordinator at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you for taking our Guest Satisaction Survey! We appreciate your feedback so we can improve your enviroment for your next stay with us here at the Sheraton. We apologise for the few inconveniences you experienced within your stay as we try our best to accommodate each guest. It is excellent to hear you enjoyed your room with a view...

Denver, Colorado
Reviewed 1 week ago via mobile

Location is great and the beds are okay but that's about it. My hotel room was really hot. The gym was really hot...almost unbearable to work out in. You cannot blow cool air into the rooms in winter. I like a cold room to sleep in. Shower pressure is awful. Wifi is slow (you have to pay for a faster...

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Helpful?
Thank rechapotamus
Morgan B, Sales and Marketing Coordinator at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you for taking our Guest Satisfaction Survey! We apologise about the temperature in your room as we do our best to assist each guest by adding a fan to their room when requested by the front office. We appreciate your comments on our wifi as well as the low amount of outlets in our meeting spaces, we will do...

Indiana
Reviewed 2 weeks ago

I've stayed here before as my organization holds its meetings here. Every time I stay I notice things get a little more rundown. For example, the elevator is pretty dinged from years of luggage (etc.) bumping into the walls and door. In my room the closet handle was loose and the closet doors needed refinishing. The bathroom was clean but...

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Helpful?
Thank jbauer88
Morgan B, Sales and Marketing Coordiantor at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you for taking our Guest Satisfaction Survey! We appreciate feedback about your stay with us here at the Sheraton. We are sorry to hear your room wasn't assisted in a timely manner as well as our capacity making it hard to move you to a new room. Thank you for your comments about cosmetics within our hotel and we...

Bozeman
Reviewed 4 weeks ago

The property is expensive and well past end of life. The rooms are small and awkwardly arranged. The place was horribly noisy as there was a convention as well as a theatre event for college kids happening. They should have blocked the floors and put the business travelers on a single floor. The kids were running up and down the...

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1Thank 507leannes
Morgan B, Sales and Marketing Coordinator at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you for taking the time to answer our Guest Satisfaction Survey! We are sorry to hear your overall stay wasn't to the best expectations. Here at the Sheraton, we try our best to provide excellent customer service from the second you walk in the door, I do apologise for the front desk wasn't at the best attention standards when...

London, United Kingdom
Reviewed 12 January 2017

At first glance the hotel is a bit gloomy inside, but it's lit up like a Christmas tree by the staff, particularly behind the bar. You'll feel like you walked into your local boozer they're all so friendly. Sherry was even dancing with the customers at the end of the night, and is generally fab. The hotel is right in...

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Thank paul b
Pittsburgh, Pennsylvania
Reviewed 25 December 2016 via mobile

Stayed at the Sheraton on a recent visit to Indianapolis for the Big Ten football title game. It was my first time in the city and I was pleasantly surprised with both the downtown area and the hotel. The Sheraton is located downtown, just off of Monument Circle and within a short walking distance to all major downtown attractions. The...

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Helpful?
1Thank William B
deondracraig, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you for sharing your most recent stay with us. I am delighted that you had an awesome and memorable experience during your time spent with us. I am glad you enjoyed everything you encounter during your time in Indy and during your time here with us. I am glad you were able to get a comfortable night rest on...

Reviewed 25 December 2016 via mobile

I've stayed here a few times in the last 3 months. I've always had a great experience. The location is close to everything downtown and in most cases in walking distance. Parking is located right below the hotel so that's quick to make as well. The beds are comfortable and clean. The front desk staff has always been friendly even...

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Helpful?
1Thank Rogerhartwell
deondracraig, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you for sharing your most recent stay with us. I am thrilled that you had a great experience. I am glad you enjoyed our convenient downtown location near many attractions just within walking distance from our location as well as our convenient parking garage connected to our hotel. It is a joy to hear you were able to relax...

Indianapolis, Indiana
Reviewed 16 December 2016

It was amazing. starting with smiling faces when I checked in. The front desk staff was wonderful. It was my wife's birthday and i had tickets for a concert so even though i live in indy, we wanted to get a hotel. I let them know ahead of time it was her birthday and they had some cake waiting for...

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Helpful?
1Thank ferras a
deondracraig, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you for sharing your most recent stay with us. I can't begin to express how delighted and happy I am that we were able to make a memorable experience for you on a special day. I will be sure to mention this to our staff to ensure them their hard work does not go unnoticed. I am glad you...

Cincinnati, Ohio
Reviewed 16 December 2016

My husband and I were highly impressed with this hotel. Now, my review may be slightly skewed as we paid more and booked a club room, but it was worth it! The room was nice and comfortable, the bed was very nice. When we checked in there was candy, nuts, and a little bottle of wine that said we were...

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Helpful?
1Thank Cheryl M
deondracraig, General Manager at Sheraton Indianapolis City Centre Hotel, responded to this review

Thank you for sharing your most recent stay with us. I am glad you enjoyed our refreshed guest rooms that offer our comfortable Sheraton sleeper sofas. It was an honour to have you as a VIP guest and I am glad you enjoyed your special treat. I am glad you were able to take advantage of our breathtaking views right...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The Sheraton Indianapolis City Centre Hotel offers a warm welcome in the heart of beautiful downtown Indianapolis. ... more   less 

Additional Information about Sheraton Indianapolis City Centre Hotel

Address: 31 West Ohio Street, Indianapolis, IN 46204
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: $154 - $437 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Indianapolis City Centre Hotel 3.5*
Number of rooms: 378
Reservation Options:
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Also Known As:
Sheraton Indianapolis
Indianapolis Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Indianapolis City Centre Hotel staff and other travellers.
8 questions
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Carrollton, Virginia
Prescott, Arizona
3 months ago
San Francisco, California

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Questions? Get answers from Sheraton Indianapolis City Centre Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the elevator”
 of 5 bubbles jbauer88, 7 Feb 2017 | Read review
“Higher floors have a good view.”
 of 5 bubbles ferrasa, 15 Dec 2016 | Read review
“Book a club room, so worth it!”
 of 5 bubbles 560cherylm, 15 Dec 2016 | Read review
“ask for one facing the monument”
 of 5 bubbles kvelg, 19 Nov 2016 | Read review
“High Floor Corner Room”
 of 5 bubbles Dealmaker, 3 Nov 2016 | Read review
5 of 5