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Crowne Plaza Indianapolis Downtown (Union Station)

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Crowne Plaza Indianapolis Downtown (Union Station)
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736 Reviews from our TripAdvisor Community

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Binghamton, New York
Reviewed 29 May 2014

I have stayed a couple times at this hotel and always get a special Pullman Car room. They are quirky and fun - and like all Pullman cars, they are long and narrow. So a little do di do to get to the bathroom but who cares? Nicely furnished. Yes, the train actually goes through the hotel and it takes...

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Thank Tinfoil130
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel and hope to see you again soon! Trina W. General Manager

Flowery Branch, Georgia
Reviewed 28 May 2014

We stayed here for 3 nights while in town for the Indy 500. The hotel is very nice and very unique with the old train cars and the train station feel. The staff was very nice and top notch. The shuttle service was great, as they would take us anywhere downtown we needed to go. It is very close to...

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Thank Brent B
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel and hope to see you again soon! Trina W. General Manager

Syracuse, Indiana
Reviewed 25 May 2014 via mobile

We stayed here a year ago and the second time around was just as good. Comfortable room, friendly staff and perfect downtown location. What we like about this hotel is the ambiance and the old train cars that have been converted into guest rooms. Maybe one day we'll stay in one of the train cars.

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Thank rw0958
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel and hope to see you again soon! Trina W. General Manager

Columbus, Ohio
Reviewed 22 May 2014

My son and I booked this room to attend a Pacers playoff game. I could not have been more pleased with our choice of hotels. The hotel is really neat, unique and extremely clean. The entire staff from front desk to maid service was top-notch. Our room seemed brand-new, everything worked great and was very well appointed. I didn't even...

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Thank RickGo2014
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We love hearing feedback on our newly renovated hotel and of course on our service. Again we appreciate you taking the time to review our hotel. Trina W. General Manager

Altamont, Illinois
Reviewed 19 May 2014

We recently stayed at the Crown Plaza Union Station Downtown Indianapolis, Indiana. This is a great hotel in downtown Indy. This is such a walkable city, close to attractions like the zoo, museums, convention center, great restaurants, mall and movie theaters. What is great about this hotel is that you can actually stay in a train car! It is the...

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Thank dmparke
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you so much for taking the time and giving us this 5 star review. It excites us that every part of your stay was great from check in to check out. Thank you for choosing the Crowne Plaza Indianapolis Downtown we look forward to your next stay with us. Trina W. General Manager

Waterford, Michigan
Reviewed 18 May 2014

The only good thing about this hotel was the cool architecture. Everything else, not so good. There are two guest elevators in this hotel, both of them were not working. So we had to use the stairs to carry up all of our luggage. Then to compensate for the broken elevators, they offered up a whopping two bottles of water...

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Thank Rachel P
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you so much for taking the time to review our hotel. It was a very interesting day for us and our guests with the elevator unexpectedly requiring maintenance while our other elevator is in the process of getting modernized. We do sincerely apologize for the shortcomings you experienced. Rest assured that your feedback will be taken into consideration in...

Boston, Massachusetts
Reviewed 16 May 2014

This centrally located property is a repurposed train station, complete with rail car rooms and rumbling actual trains at odd hours. The staff was very helpful and polite, even with a very full house, accomodating schedule requests and changes. There are regular rooms and actual rail cars turned into rooms. The regular rooms have windows opening to an interior sort...

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Thank RolloX24
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

We appreciate you taking the time to write a review of our hotel. Rest assured that your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer. Trina W. General Manager

florida
Reviewed 3 May 2014

to come back a year later and find the same elevator not working along with other inconveniences--the computer in club lounge not working, hall vending machine not working...takes it down a notch. stayed in a small room on the train side. very noisy. had not experienced that before. management and staff less attentive than in the past. not likely to...

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1Thank planningpro
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

We appreciate you taking the time to write a review of our hotel. As a guest your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please accept our sincere apology for the shortcomings you experienced and we regret the issues you encountered with the room...

Scotland/Sanibel
Reviewed 3 May 2014

Firstly (on my first visit to Indiana) Indianapolis is a pretty remarkable city. They have taken on board (the train- ha ha) the problems of inner cities and tackled them slap bang head on by having all the major sports within 50 yards right at the centre of town. I was in town for a Pacers basketball game and you...

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2Thank ScottishRichard
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you so much for taking the time and giving us this 5 star review. It excites us that every part of your stay was great from check in to check out. Thank you for choosing the Crowne Plaza Indianapolis Downtown we look forward to your next stay with us. Trina W General Manager

South Bend, Indiana
Reviewed 30 April 2014

I stayed here for a convention and liked it over all. The valet put a hard sell on the parking situation but even if you park your car yourself in their garage it costs $22 which I think is a bit steep (per night) if you're staying there. Check in was easy and quick. The rooms are nice but the...

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1Thank q1964
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

We appreciate you taking the time to write a review of our hotel. Rest assured that your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer. Trina W. General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Take a video tour. Listed in the National Register of Historic Places and located in the heart of downtown Indianapolis, the Crowne Plaza Hotel and Conference Center at Historic Union Station is 'housed within America's first Union Station.' Our hotel s downtown Indianapolis location is ideal. We re just steps away from both the Indiana Convention Center & Lucas Oil Stadium, home of the Indianapolis Colts & convenient to Bankers Life, home of the Pacers, Circle Centre Mall, The Indianapolis Zoo & White River Gardens, The Eiteljorg Museum, Indianapolis Motor Speedway & Hall of Fame Museum, NCAA Hall of Champions, The Children s Museum & downtown nightlife. Our Romanesque revival-style hotel features 273 guestrooms, Pullman's Restaurant & Lounge and over 50,000 sq ft of meeting space. We're best known for our 26 authentic Pullman traincar guestrooms named after prominent personalities from the early 1900's. Another popular feature of the hotel is the white fiberglass ghost travelers dressed in period clothing, and still lovingly haunting the premises. Our hotel is still an active train station, which enhances its ambiance and authenticity. ... more   less 

Additional Information about Crowne Plaza Indianapolis Downtown (Union Station)

Address: 123 W Louisiana St, Indianapolis, IN 46225
Region: United States > Indiana > Indianapolis
Price Range: $226 - $459 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Indianapolis Downtown (Union Station) 3.5*
Number of rooms: 273
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Travelocity and Hotels.com so you can book your Crowne Plaza Indianapolis Downtown (Union Station) reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis
Hotel Style:
#34 Romantic Hotel in Indianapolis
#56 Business Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Indianapolis Downtown (Union Station) staff and other travellers.
5 questions
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illinois
3 days ago
Alexandria, Indiana
4 months ago
Franklin, Ohio
over a year ago

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Questions? Get answers from Crowne Plaza Indianapolis Downtown (Union Station) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not book unless you are a VERY sound sleeper”
 of 5 bubbles cpking2015, 14 Jan 2017 | Read review
“Ground level rooms are supposed to be the quietest, as the train tracks are elevated.”
 of 5 bubbles Babes3020, 16 Dec 2016 | Read review
“If you want to stay in a train car, ask for one in the front row. They are farther from the active tracks.”
  • Our train car room
 of 5 bubbles tagnrocky, 26 Nov 2016 | Read review
“Train noise is apparently a real problem in some rooms, toward the back. I stayed toward the front and never heard a thing.”
 of 5 bubbles AsquaredNJ, 8 Nov 2016 | Read review
“We wanted to hear trains so we requested a room where we would do so.”
 of 5 bubbles iLauralei99, 1 Nov 2016 | Read review
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