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Crowne Plaza Indianapolis Downtown (Union Station)

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Crowne Plaza Indianapolis Downtown (Union Station)
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There are newer reviews for Crowne Plaza Indianapolis Downtown (Union Station)
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Scotland/Sanibel
Reviewed 3 May 2014

Firstly (on my first visit to Indiana) Indianapolis is a pretty remarkable city. They have taken on board (the train- ha ha) the problems of inner cities and tackled them slap bang head on by having all the major sports within 50 yards right at the centre of town. I was in town for a Pacers basketball game and you...

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2Thank ScottishRichard
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you so much for taking the time and giving us this 5 star review. It excites us that every part of your stay was great from check in to check out. Thank you for choosing the Crowne Plaza Indianapolis Downtown we look forward to your next stay with us. Trina W General Manager

South Bend, Indiana
Reviewed 30 April 2014

I stayed here for a convention and liked it over all. The valet put a hard sell on the parking situation but even if you park your car yourself in their garage it costs $22 which I think is a bit steep (per night) if you're staying there. Check in was easy and quick. The rooms are nice but the...

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1Thank q1964
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

We appreciate you taking the time to write a review of our hotel. Rest assured that your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer. Trina W. General Manager

Gilbert, Arizona
Reviewed 27 April 2014

My BF and I had the pleasure of spending 3 nights and 4 days here. We were in town for the NRA convention and this was the Perfect spot to stay. We arrived at about 2am and were given great service. The front desk lady told us that we would hear the "train" as it runs right behind the hotel....

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2Thank hoselady
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you so much for taking the time and giving us this 5 star review. It excites us that every part of your stay was great from check in to check out. Thank you for choosing the Crowne Plaza Indianapolis Downtown we look forward to your next stay with us. Trina W. General Manager

Boston, MA
Reviewed 26 April 2014

What a fun hotel! We stayed at the Crowne Plaza for a convention in April, 2014. As others have stated this hotel is a converted train station. The hotel capitalizes on its heritage with interesting statues, art work, “train car” rooms and even the rumblings of a working train! The rooms themselves are typical mid-price range hotel rooms: clean, appointed...

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1Thank Fredandginger07
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the great review, we hope to see you again soon. Trina W. General Manager

Indianapolis, Indiana
Reviewed 21 April 2014

They did a great job renovating this property. It all looks very nice. NOTE: THEY DID REMOVE THE HOT TUB... that was one of the reasons we selected this hotel (location, pool and hot tub). I was disappointed, but suppose I was happy to have a pool that was warm enough to enjoy! We had a room that looked directly...

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1Thank Nadra W
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

We appreciate you taking the time to write a review of our hotel. We love hearing positive feedback about our newly renovated hotel. Rest assured that your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer. Trina W. General Manager

Plainfield, Indiana, United States
Reviewed 21 April 2014

the lobby was beautiful, the rooms were remade, clean and crisp, the pool area was clean and inviting! I love how the doors open to the inside on the main level and the steal beams remain open in the main Guest area GORGEOUS! Tons of quaint seating areas to chat with friends, read the morning paper or just sit and...

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1Thank TylenaIndy
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

We are excited that you were able to celebrate with us for our Grand Debut, it was definitely a night to remember. We love hearing positive feedback about our newly renovated hotel and the fact you enjoyed our uniqueness makes it even more special to us. Thank you so much for choosing the Crowne Plaza Indianapolis Downtown Union Station as...

Saint Robert, Missouri
Reviewed 18 April 2014

We stayed here as part of a layover on our family vacation from New York City. I booked the hotel through Hotwire at the last minute and got a great rate. When we pulled in we were surprised it was an old train station. The kids loved it; the look the rooms and the pool.

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1Thank Liv225
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis, we are excited to hear you had a great stay! Trina W. General Manager

Reviewed 17 April 2014 via mobile

I just spent the night at the Crown. It was a very unique hotel. You can wonder around and see all the statues and structures. I wonder what it would have been like 100 years ago. The staff was pleasant especially Steve working the bar. Within walking distance to nice restaurants.

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1Thank Roberthill3
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis, we are excited to hear you had a great stay! Trina W. General Manager

Reviewed 9 April 2014

We were unaware that the hotel was next to a working train station. I was awoken to what could have been an earthquake at 12:58 am. The noise continued until 6 am. The next morning the front desk said after midnight freight trains run through the station. Knowing this we would have not stayed there or would have asked to...

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2Thank Rvint
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for your review, we do apologize that you were not aware that we are still an active train station. We apologize that you were not made aware of this when making the reservation and also at check in. Again thank you for taking the time to communicate this to us. Trina Woolfington, General Manager

Indianapolis, Indiana
Reviewed 9 April 2014

This is a wonderful hotel! It is inside the old Union Station train yards, but is very nice, it has the original skylights and iron frames in the lobby. Our experience was very unique because we got to stay in a real train car! It is refurbished like a modern hotel room, but staying inside a real original train car,...

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Thank Jacob M
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for writing this wonderful review, we love hearing feedback about our uniqueness. Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We look forward to you staying with us again. Trina W. General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Take a video tour. Listed in the National Register of Historic Places and located in the heart of downtown Indianapolis, the Crowne Plaza Hotel and Conference Center at Historic Union Station is 'housed within America's first Union Station.' Our hotel s downtown Indianapolis location is ideal. We re just steps away from both the Indiana Convention Center & Lucas Oil Stadium, home of the Indianapolis Colts & convenient to Bankers Life, home of the Pacers, Circle Centre Mall, The Indianapolis Zoo & White River Gardens, The Eiteljorg Museum, Indianapolis Motor Speedway & Hall of Fame Museum, NCAA Hall of Champions, The Children s Museum & downtown nightlife. Our Romanesque revival-style hotel features 273 guestrooms, Pullman's Restaurant & Lounge and over 50,000 sq ft of meeting space. We're best known for our 26 authentic Pullman traincar guestrooms named after prominent personalities from the early 1900's. Another popular feature of the hotel is the white fiberglass ghost travelers dressed in period clothing, and still lovingly haunting the premises. Our hotel is still an active train station, which enhances its ambiance and authenticity. ... more   less 

Additional Information about Crowne Plaza Indianapolis Downtown (Union Station)

Address: 123 W Louisiana St, Indianapolis, IN 46225-1049
Region: United States > Indiana > Indianapolis
Price Range: $165 - $497 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Indianapolis Downtown (Union Station) 3.5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis
Hotel Style:
#34 Romantic Hotel in Indianapolis
#56 Business Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Indianapolis Downtown (Union Station) staff and other travellers.
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Questions? Get answers from Crowne Plaza Indianapolis Downtown (Union Station) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want to stay in a train car, ask for one in the front row. They are farther from the active tracks.”
  • Our train car room
 of 5 bubbles tagnrocky, 26 Nov 2016 | Read review
“Train noise is apparently a real problem in some rooms, toward the back. I stayed toward the front and never heard a thing.”
 of 5 bubbles AsquaredNJ, 8 Nov 2016 | Read review
“We wanted to hear trains so we requested a room where we would do so.”
 of 5 bubbles iLauralei99, 1 Nov 2016 | Read review
“3rd floor north end, quiet”
 of 5 bubbles PL703, 18 Oct 2016 | Read review
“although a more premium price the railroad car rooms are worth paying extra”
 of 5 bubbles 12rick, 17 Oct 2016 | Read review
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