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Crowne Plaza Indianapolis Downtown (Union Station)

CrownePlaza.comUSD 179*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Crowne Plaza Indianapolis Downtown (Union Station)
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778 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Indianapolis Downtown (Union Station)
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Angola, Indiana
Reviewed 1 November 2014

What a nice surprise. Stayed here on a Saturday night prior to a Colts game. The hotel staff was excellent. Check in was seamless and valet service took car of our car. Had a pre dinner drink at the bar. A fun place to be with such a personable bartender. She recommened an outstanding wine and took great care of...

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Helpful?
Thank PattyFortWayne
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We appreciate all feedback we receive, it helps us to continue to monitor and improve the quality & services we offer. We look forward to your next stay with us. Trina W. General Manager

Greenwood, Indiana
Reviewed 28 October 2014

My husband and I stayed over on a Friday night as a nice little get a way for the day/night. We previously stayed in one of the suites back in 2012 for our anniversary! This stay was soooo much nicer. The renovations have made a huge difference and the staff is much more attentive and on top of their jobs!...

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Helpful?
Thank Dawn M
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay for your night out! We appreciate you taking the time to review our hotel. It excites us that everything about your stay was great including our customer service. Receiving reviews like this helps us show every employee that they matter and their role is...

Westminster, Maryland
Reviewed 23 October 2014

I stayed at the Crown Plaza for five nights for a professional conference and it was one of the very best experiences. A great period piece from an architectural perspective! The rooms were comfortable and the staff was exceptional from the front desk to the wait staff for our meals. One of my very best experiences, if not the very...

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Helpful?
Thank Jeff M
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for the 5-star review & choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay. I am happy to hear that you received great service from our staff and enjoyed our uniqueness. We hope to see you again soon. Trina W. General Manager

Indiana
Reviewed 20 October 2014 via mobile

Stayed at Crowne Plaza during Monday night game for the Colts. Hotel has undergone a huge renovation in past year....excellent job. The room was oversized and was extremely comfortable and close proximity of Lucas Oil. Highly recommended!

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2Thank IndianaTraveler2010
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel & we hope to see you again soon. Trina W. General Manager

Columbia, Missouri
Reviewed 20 October 2014

Our family of 4 came for a wedding. The hotel is in very convenient location, but for almost $200/night cost (including taxes and such), no breakfast included and parking is extra. So be prepared to spend another $100/ day for breakfast and parking. Self parking is $22/day, valet parking $40/day. On top of that, depend on what room you get,...

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1Thank LingCoMo
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We appreciate all feedback we receive, it helps us to continue to monitor and improve the quality & services we offer. Trina W. General Manager

Poughkeepsie, New York
Reviewed 18 October 2014

I spent four nights here in mid-October for a conference, and so got to know the hotel fairly well. The desk clerk who checked me in was great, commenting that she was putting me on the quieter side of the hotel because the train noises could be "bone-shaking." (I realized the next day, when what was apparently a VERY long...

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1Thank Leslie W
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We appreciate all feedback we receive, it helps us to continue to monitor and improve the quality & services we offer. Trina W. General Manager

Glasgow
Reviewed 17 October 2014

Stayed here for a convention in July. The room was very nice. The fact that it's in an old train station is pretty neat. Desk staff could have been friendlier, but they were overrun with customers the week we were there. The restaurant was nice and the food and staff good. Would stay again as it is very convenient to...

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Helpful?
Thank Michelle H
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We appreciate all feedback we receive, it helps us to continue to monitor and improve the quality & services we offer. We hope to see you again soon! Trina W. General Manager

Auburn, Alabama
Reviewed 16 October 2014

I stayed at this hotel with my family and overall it was ok. The room was nice and the beds comfortable. We stayed at a room near the pool and heard people yelling and splashing around all hours of the night and to top it off a train came through around 4am. Yes we knew this could and would happen,...

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Helpful?
Thank Ken M
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

We appreciate you taking the time to write a review of our hotel. As a guest, your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please accept our sincere apology for the shortcomings you experienced and we regret the issues you encountered with our Van...

Raleigh, North Carolina
Reviewed 15 October 2014

Stayed here for a conference and really enjoyed my first-floor room. True, the night trains woke me a few times, but I still slept well. Room is warm, so I ran AC even in October. Though there's not an outside window, there was plenty of light from the window on the lobby. Clean, well-outfitted, comfortable. (Had a chance to look...

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Helpful?
1Thank Nhampton
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We appreciate all feedback we receive, it helps us to continue to monitor and improve the quality & services we offer. Trina W. General Manager

Troutman, North Carolina
Reviewed 15 October 2014 via mobile

I stayed at Crowne Plaza as other places were booked solid for a marketing conference I attended. To my surprise, I got a great room at a great location for about $100 less than competition (about $165/night). Will stay here again as it's connected to the convention center. Gem of a find...it's no JW but a fantastic value.

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Helpful?
Thank Thomas M
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We hope to be your place to stay the next time you are in Indianapolis. Trina W. General Manager

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Take a video tour. Listed in the National Register of Historic Places and located in the heart of downtown Indianapolis, the Crowne Plaza Hotel and Conference Center at Historic Union Station is 'housed within America's first Union Station.' Our hotel s downtown Indianapolis location is ideal. We re just steps away from both the Indiana Convention Center & Lucas Oil Stadium, home of the Indianapolis Colts & convenient to Bankers Life, home of the Pacers, Circle Centre Mall, The Indianapolis Zoo & White River Gardens, The Eiteljorg Museum, Indianapolis Motor Speedway & Hall of Fame Museum, NCAA Hall of Champions, The Children s Museum & downtown nightlife. Our Romanesque revival-style hotel features 273 guestrooms, Pullman's Restaurant & Lounge and over 50,000 sq ft of meeting space. We're best known for our 26 authentic Pullman traincar guestrooms named after prominent personalities from the early 1900's. Another popular feature of the hotel is the white fiberglass ghost travelers dressed in period clothing, and still lovingly haunting the premises. Our hotel is still an active train station, which enhances its ambiance and authenticity. ... more   less 

Additional Information about Crowne Plaza Indianapolis Downtown (Union Station)

Address: 123 W Louisiana St, Indianapolis, IN 46225-1049
Region: United States > Indiana > Indianapolis
Price Range: $226 - $531 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Indianapolis Downtown (Union Station) 3.5*
Number of rooms: 273
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Hotwire, Expedia, Orbitz, Hotels.com, getaroom.com, Cancelon, TripOnline SA, HotelQuickly, HotelsClick and HRS so you can book your Crowne Plaza Indianapolis Downtown (Union Station) reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis
Hotel Style:
#34 Romantic Hotel in Indianapolis
#56 Business Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Indianapolis Downtown (Union Station) staff and other travellers.
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Questions? Get answers from Crowne Plaza Indianapolis Downtown (Union Station) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the live train rail side!”
JoePafanforever, 23 May 2017 | Read review
“I didn't stay in the boxcars, but the people who did loved it. Treat yourself!”
Fannie959, 27 Apr 2017 | Read review
“Ask for a north side room”
OrionOctober, 20 Apr 2017 | Read review
“Some train noise so not for light sleepers - did not bother us but might someone might find the trains annoying.”
ColonelTim, 17 Apr 2017 | Read review
“This visit we stayed in a room facing the railroad tracks and were entertained and soothed by the constant sounds of trains passing by.”
Diane Lynn, 3 Apr 2017 | Read review
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CrownePlaza.com
USD 179* /night
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Prices are for 1 room, 2 adults
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