We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Crowne Plaza Indianapolis Downtown (Union Station)

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Crowne Plaza Indianapolis Downtown (Union Station)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

742 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Crowne Plaza Indianapolis Downtown (Union Station)
See the most recent reviews
Showing 733: English reviews
Brownstown, Pennsylvania, United States
Reviewed 17 August 2014

The nicest person at this hotel was the valet. I made the reservation many months in advance for a convention I was attending. I had stayed here about five years ago and was very happy with my stay. After staying at other hotels the past four years and not being happy with the rooms, service, etc., I decided to come...

 Report
Helpful?
1Thank Susan W
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

We appreciate you taking the time to write a review of our hotel. As a guest, your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please accept our sincere apology for the shortcomings you experienced and we regret the issues you encountered with the room...

Arlington, Texas
Reviewed 15 August 2014

In previous years, I stayed at the Hilton, and wondered what was up with this Crowne Plaza at the train station. I decided to book here this year. (Besides, Hilton is becoming very unfriendly with their use of HHonors points). This was a fantastic stay! I was surprised to see that in addition to a normal concierge, and valet parking,...

 Report
Helpful?
Thank Ed B
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! Trina W. General Manager

Reviewed 14 August 2014 via mobile

Pros: Nice location in downtown Indy, historic appeal, unique setting. Cons: Pay to park, some areas could use some sprucing up, only one elevator, they other was closed for repair. This is a unique and historic place, set in the old union station. Hotel has actual train cars on original tracks that you can stay in. Walking distance from St....

 Report
Helpful?
Thank Troy P
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you so much for taking the time to review our hotel. Your review is vital for improving the service and quality we offer to our valued guest. We apologize for the elevator issue you experienced. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comments. Trina W General...

Saint Paul, Minnesota
Reviewed 13 August 2014

I was in the executive wing - because of participation in loyalty program - and could hear train vibrations all night. No whistles; just track vibrations. HVAC kicked on and off all night and combination of the two kept waking me up. On the up side , The room was spotless, nice linens, bath gels and lotions. A very well...

 Report
Helpful?
Thank OnTheMoveMN
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. As an IHG Rewards Club member, your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. We do apologize for the shortcomings you experienced. Rest assured your feedback will be taken into consideration to continue to...

New York
Reviewed 11 August 2014

One thing that I dislike very much was the way some guests were treated. I experienced on how a father was badly treated by the security guard when both him and his daughter were ordering their food at the bar section. The security barged in and told the father you need to get your daughter out of here now. Instead...

 Report
Helpful?
Thank James B
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. As a guest, your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. We do apologize for the shortcomings you experienced. Rest assured your feedback will be taken into consideration to continue to improve the service...

Twickenham, United Kingdom
Reviewed 11 August 2014

Only 3 floors this historical hotel which has a train carriage inside the building has character and is well laid out. The rooms are spacious and clean. The appearance is that of a modern welcoming hotel. Easy to access with a car with a prompt but expensive valet parking service. It is a few minutes walk to the Convention Centre...

 Report
Helpful?
Thank Seuke8441
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel. Trina W. General Manager

Hartsburg, Missouri
Reviewed 9 August 2014

The hotel was immaculate and the staff were very pleasant and helpful. The location was within walking distance to restaurants, shopping, convention center (skywalk) and Lucas stadium. It was possible to get to the mall without going outside if you were willing to go the long way through the convention center - a plus if it starts raining while shopping....

 Report
Helpful?
Thank Fran T
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

We appreciate you taking the time to write a review of our hotel. Rest assured that your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer. Trina W. General Manager

Holland, Michigan
Reviewed 9 August 2014

This is a nice hotel in a very convenient location. We stayed here prior to visiting the Indianapolis Zoo. It was very close to the zoo and we were pretty happy with the deal that we got from Hotwire for this hotel. Yes, there is train noise throughout the night and we were expecting that after reading the reviews. If...

 Report
Helpful?
Thank seekingsun4
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

We appreciate you taking the time to write a review of our hotel. We love hearing feedback about our newly renovated hotel and that you enjoyed our uniqueness. Rest assured that your feedback will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer. Trina W. General Manager

Rochester, New York
Reviewed 6 August 2014

Not a bad place if you like a train shooting through your room at all hours. A little bit out of the way for any walkable attractions or eateries. Room and staff so-so. But I think the worst is the noise. You can hear people walking outside your room. But again tough to sleep when a train rattles your bed.

 Report
Helpful?
Thank CJ J
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

We appreciate you taking the time to write a review of our hotel. As our guest, your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please accept our sincere apology for the shortcomings you experienced and we regret the issues you encountered with the room...

Reviewed 5 August 2014 via mobile

The hotel itself has nice rooms, although the bathrooms are a little tight. I have not stayed in the railcar rooms but having the cars in the hotels creates a rather unique environment. Bar is okay but there are plenty of really great options in the neighborhood for food and drink. Staff is good, I think my checkin was under...

 Report
Helpful?
Thank djdahlen
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review

Thank you for taking the time to review our hotel. We hope to be your place to stay the next time you are in Indianapolis. Trina W. General Manager

297 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (256)
Viewed
Bathroom (12)
Viewed
Room/Suite (62)
Viewed
Hotel & Grounds (36)
Viewed
View from Room (8)
Viewed
Business Centre/Function Rooms (4)
Viewed
Pool/Beach Area (6)
Viewed
Dining (1)
Viewed
Other (127)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (41)
Viewed
Room/Suite (12)
Viewed
Hotel & Grounds (6)
Viewed
Business Centre/Function Rooms (3)
Viewed
Dining (1)
Viewed
Pool/Beach Area (1)
Viewed
View from Room (1)
Viewed
Other (17)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Indianapolis hotels
Downtown Indianapolis
Omni Severin Hotel
Omni Severin Hotel
#12 of 178 in Indianapolis
2,083 reviews
Downtown Indianapolis
Hyatt Regency Indianapolis
Hyatt Regency Indianapolis
#20 of 178 in Indianapolis
1,475 reviews
Show Prices
Show Prices
Show Prices
Downtown Indianapolis
The Westin Indianapolis
The Westin Indianapolis
#26 of 178 in Indianapolis
1,364 reviews
Downtown Indianapolis
Hampton Inn Indianapolis Downtown Across from Circle Centre
Le Meridien Indianapolis
#4 of 178 in Indianapolis
312 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Take a video tour. Listed in the National Register of Historic Places and located in the heart of downtown Indianapolis, the Crowne Plaza Hotel and Conference Center at Historic Union Station is 'housed within America's first Union Station.' Our hotel s downtown Indianapolis location is ideal. We re just steps away from both the Indiana Convention Center & Lucas Oil Stadium, home of the Indianapolis Colts & convenient to Bankers Life, home of the Pacers, Circle Centre Mall, The Indianapolis Zoo & White River Gardens, The Eiteljorg Museum, Indianapolis Motor Speedway & Hall of Fame Museum, NCAA Hall of Champions, The Children s Museum & downtown nightlife. Our Romanesque revival-style hotel features 273 guestrooms, Pullman's Restaurant & Lounge and over 50,000 sq ft of meeting space. We're best known for our 26 authentic Pullman traincar guestrooms named after prominent personalities from the early 1900's. Another popular feature of the hotel is the white fiberglass ghost travelers dressed in period clothing, and still lovingly haunting the premises. Our hotel is still an active train station, which enhances its ambiance and authenticity. ... more   less 

Additional Information about Crowne Plaza Indianapolis Downtown (Union Station)

Address: 123 W Louisiana St, Indianapolis, IN 46225
Region: United States > Indiana > Indianapolis
Price Range: $217 - $454 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Indianapolis Downtown (Union Station) 3.5*
Number of rooms: 273
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Hotels.com and Travelocity so you can book your Crowne Plaza Indianapolis Downtown (Union Station) reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis
Hotel Style:
#34 Romantic Hotel in Indianapolis
#56 Business Hotel in Indianapolis
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Indianapolis Downtown (Union Station) staff and other travellers.
6 questions
Ask a question

See all questions (6)

Questions? Get answers from Crowne Plaza Indianapolis Downtown (Union Station) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms was well designed for pleasure and comfort.”
 of 5 bubbles 570jayj, 14 Feb 2017 | Read review
“Do not book unless you are a VERY sound sleeper”
 of 5 bubbles cpking2015, 14 Jan 2017 | Read review
“Ground level rooms are supposed to be the quietest, as the train tracks are elevated.”
 of 5 bubbles Babes3020, 16 Dec 2016 | Read review
“If you want to stay in a train car, ask for one in the front row. They are farther from the active tracks.”
  • Our train car room
 of 5 bubbles tagnrocky, 26 Nov 2016 | Read review
“Train noise is apparently a real problem in some rooms, toward the back. I stayed toward the front and never heard a thing.”
 of 5 bubbles AsquaredNJ, 8 Nov 2016 | Read review
5 of 5