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Extended Stay America - Indianapolis - Northwest - I-465

Expedia.comUSD 94*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 105*
USD 94*
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USD 105*
USD 100*
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Extended Stay America - Indianapolis - Northwest - I-465
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121 Reviews from our TripAdvisor Community

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Showing 119: English reviews
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Manhattan, United States
Reviewed yesterday NEW

Let's start with the Friday night check in. 1 desk clerk, completely sold out for the weekend. First, I had to wait 1.5 hours just to get a CUP and kitchenware from the lobby and had to go down and get it myself. I went to use the iron to touch up my clothes for the weekend as I was...

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Helpful?
Thank anitamc2017
Nashville, Tennessee
Reviewed 3 weeks ago via mobile

Check in was a breeze, and all employees were very nice. Loved the spacious layout of the room. The kitchen does not have dishes in it. Apparently you can ask for some at the front desk, but we didn't do any cooking. The fitness room has pretty decent cardio equipment. They said breakfast was 6-9:30, but literally the choices were...

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Helpful?
Thank Britt S
00esa, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

Britt, thank you for sharing your experience at Extended Stay America - Indianapolis - Northwest - I-465 . We are glad you enjoyed your overall time with us and that our courteous associates and your room left you with a good impression. However, we are sorry that our breakfast offerings were not to your liking and will share your feedback...

Reviewed 3 weeks ago via mobile

I don't get all these picky reviews. My husband and I have stayed at many hotels and we enjoy a nice place. It's so hard to book a hotel when the reviews are iffy. This hotel is finished with renovations and the room/lobby/overall hotel was spotless and smelled brand new. Our room was spacious with a nice kitchenette. The bed...

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Helpful?
Thank Carly S
00esa, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

Carly, it was a pleasure to have you as our guest at Extended Stay America - Indianapolis - Northwest – I-465. We are glad to read you liked your room with the kitchenette and the service provided by our staff. Reviews such as yours mean a lot! We look forward to welcoming you and your husband back. Sincerely, General Manager

Cincinnati, oh
Reviewed 27 March 2017 via mobile

DRUGS! More about that later. My husband and I just wanted a weekend getaway and Indianapolis is only a couple of hours drive away and we had never explored the city before. I ended up doing a Priceline bid and have usually got a decent hotel for the price. When I found out the name of the hotel I bid...

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Helpful?
Thank BeladonaUK
00esa, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

Beladona, we pride ourselves on delivering exceptional experience to our guests and it sounds like the 'first impressions' were great. However, we apologize we did not fully meet your expectations in regard to the in-room amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them...

San Diego, California
Reviewed 25 March 2017 via mobile

To be fair, no place is at its best during renovation, but this place is not a comfortable place to stay even if that factor was removed. Despite our request to to roomed away from the renovation we were woken up at 8:30 AM Saturday morning with saws and tromping feet right over our heads. This after a full night...

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Helpful?
Thank LSt_go
00esa, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

We greatly appreciate your recent review regarding your stay at our hotel. I am sorry that you had to endure the noise and mess associated with our renovations and regret the inconvenience caused while here. However, we are excited about this project and would love for you to come back to see the final results. Thank you, please come and...

Reviewed 5 March 2017

I would sleep in my car before staying here even if the room was free. I had to move to another hotel. I was surprised since I had stayed at another hotel nearby and it was so nice. It as in horrible need of updates which I can forgive if the price is right and the place is clean but...

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Helpful?
Thank Marianne W
00esa, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

Marianne, we have taken notes of your observations regarding the need to renovate. I apologize that our facility fell short of your standards and regret the inconvenience this caused you. I am sharing your comments with my team as we are planning to refresh our facility. I hope you will come and see our process should your future travels being...

London, United Kingdom
Reviewed 21 December 2016

If you are looking for really good value for money, a clean room, really hot water and friendly staff, then the is a really good option. There are not many frills, but that is why the price is so reasonable. The bed is comfortable, good picture on the TV, room is basic but clean and comfortable. Only downside for those...

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Helpful?
Thank U4864PUbriank
00esa, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

Thank you for your wonderful feedback about Extended Stay America - Indianapolis - Northwest - I-465. We work hard to ensure our guests have a comfortable and memorable stay with us, so we are pleased that your experience was a positive one and that you felt you received a great value for your money. Thank you for pointing out our...

Philadelphia, Pennsylvania
Reviewed 6 December 2016

Look - unlike the other reviews the room was clean and a suite. No issues. The issue was when we came back - the room door was left ajar. We were short towels and some pillows for the pullout bed and were told that housekeeping would drop them off while we were out. Well when the did - they placed...

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Helpful?
Thank MorningMommy
00esa, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

Thank you for sharing this review and the details surrounding your stay. I appreciate you bringing these issues to my attention, and I assure you corrective action will be taken. I regret your less than satisfactory experience with our staff and for the inconvenience caused. Your experience is not indicative of the service we train our associates to provide. I...

Charlotte, North Carolina
Reviewed 23 November 2016

Maintenance has clearly not been done to these rooms. Kitchen floor and bathroom floor was filthy, sticky...afraid to take my socks off. Shower liner floor of the tub, cracked, rusty, the handle to the shower spun around, obviously broken for a very long time. When I mentioned it to the front desk , received the typical response, "oh so sorry...

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Helpful?
Thank tshdr
00esa, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

Thank you for your stay and taking the time to leave a feedback. We sincerely apologize for the difficulties you experienced while you were here. Your review will be discussed with the management team to make necessary corrections. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, General Manager

Lake Villa, Illinois
Reviewed 20 November 2016

The room was smelly, I booked a room with a pull out sofa bed and I got a single bed in a smelly depressing room. The front desk clerk was rude and condescending. I had to switch hotels in the middle of the night. DO NOT STAY AT THIS PLACE!

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Helpful?
Thank Paul S
00esa, General Manager at Extended Stay America - Indianapolis - Northwest - I-465, responded to this review

We are sorry you didn't experience our staff at their best during your stay, and they failed to greet you with a welcoming smile, warmth and hospitality. This behavior is highly unusual, and we have addressed your comments with our staff to ensure they deliver excellent service, all the time. Thank you again for being our guest and we look forward...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Indianapolis - Northwest - I-465

Address: 9370 Waldemar Rd, Indianapolis, IN 46268-1134 (Formerly Extended Stay Deluxe)
Region: United States > Indiana > Indianapolis
Price Range: $106 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Indianapolis - Northwest - I-465 2.5*
Number of rooms: 139
Reservation Options:
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Also Known As:
Extended Stay Deluxe Indianapolis - Northwest - i-465 Hotel Indianapolis
Extended Stay America Indianapolis
Extended Stay Indianapolis
Indianapolis Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Indianapolis - Northwest - I-465 staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suites are rooms with 2 queen beds”
anitamc2017, 22 May 2017 | Read review
“The exit doors are very loud when they slam shut, so try and get a room far away from the exits!!”
U4864PUbriank, 20 Dec 2016 | Read review
“Don't stay here unless they renovate, or clean things better.”
tshdr, 23 Nov 2016 | Read review
“Stay a way from it!”
O4823ZEpauls, 20 Nov 2016 | Read review
“Get a Groupon code and register for Extended Stay perks before booking to save 40-50% on stay.”
7Native, 13 Sep 2016 | Read review
5 of 5
Expedia.com
USD 94* /night
View Deal
Booking.comUSD 105
ExtendedStayUSD 100
Hotwire.comUSD 95
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*Disclaimer
Prices are for 1 room, 2 adults
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