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JW Marriott Indianapolis

Booking.comUSD 338*
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Certificate of Excellence
GreenLeadersSilver level
07/05/2017 08/05/2017
1 room 2 adults 0 children
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JW Marriott Indianapolis
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2,157 Reviews from our TripAdvisor Community

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Showing 2,121: English reviews
Denver
Reviewed 31 July 2015

Stayed at the JW Marriott a few weeks back for a tradeshow in Indy. Very close to the convention center, large bar/lounge area, plus a restaurant and additional sports bar. I found the staff friendly, rooms nice/clean and the shower was hot - I don't really ask for a lot more :) Service was a bit slow in the hotel...

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Helpful?
Thank writegirl7
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your post and I appreciate the excellent feedback. I will share your comments with our staff and my managers about your experience in the bar. I hope that you enjoyed your visit and we look forward to welcoming you the next time your travels bring you back to Indianapolis. Phil Ray

Angola, Indiana
Reviewed 30 July 2015

Attended a conference in Indianapolis and the JW served as headquarters. The hotel itself is well appointed and the views from the higher floors were amazing. It's indeed at the center of a lot of attractions all within walking distance (Lucas Oil, Victory Field, White River park, museums and zoo) just to name a few. I made great use of...

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1Thank ndfs10
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your understanding during check-in and be assured we were doing whatever we could to rectify the situation. I'm glad to see the remainder of your visit was enjoyable. Should you return to Indianapolis, I do hope you will continue to use the JW Marriott!

Reviewed 30 July 2015

Excellent hotel, living up to the JW Marriott name. Staff is friendly and eager to greet/help. They are very well trained. Room was upscale and well appointed. They have a concierge lounge which has an excellent view of the skyline and many seating areas. I will be staying here again when I visit Indianapolis.

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Helpful?
Thank Armorhatch
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

I appreciate your feedback and am delighted you enjoyed your visit to the JW Marriott Indianapolis. We'll be looking forward to your return.

Grandville, Michigan
Reviewed 29 July 2015

Let's start with the positives. The building is beautiful and the customer service (Grace) was amazing at check-in. However, after 4 nights in this hotel, it is clear that is just your average hotel with the JW Marriott name. Though the hotel is only a few years old, the sound-proofing was horrible. On the 18th floor, I was still kept...

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Helpful?
Thank vanderbv
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your feedback, and I am sorry we have fallen short of our goal to deliver a memorable experience. Be assured I will share your comments with my team and we will take corrective action. I do hope you will one day give us a chance to regain your confidence.

Detroit
Reviewed 28 July 2015

The Marriott complex with differing price points (JW, Marriott, Springhill and Fairfield) all connected to the convention center is ideal for large conferences (4000+) like the one I attended. The location is perfect, within walking distance to Center Circle Mall, theaters, museums, and tons of restaurant. And it practically sits on White River Park and its riverside walking trails. Pick...

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Helpful?
Thank JollyTravelerDetroit
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We try to provide our guests with an excellent experience and I'm happy to see you enjoyed your visit overall. I did want to apologize for not meeting all of your expectations. Please be assured I will share your comments with my team and we will take corrective action. Again, it was great having you with us and we hope...

Chesapeake, Virginia
Reviewed 27 July 2015

My wife and I waited with anticipation for our 8 day trip & stay in Indianapolis for The Quadrennial Conference.This hotel is so gorgeous and picturesque,the service and front desk staff,bellman services and concierge desk is second to none ! The J W Marriott is the very best hotel that we have ever had the pleasure to stay in (...

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Helpful?
Thank Dapperdon S
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Wow, thank you for your great comments and it was a pleasure to have you and your wife with us for the Quadrennial Conference. I also appreciate your kind comments about the team. I am fortunate to work with these professionals and I will share your feedback with them. Again, we enjoyed your visit and hope you will return whenever...

Paris
Reviewed 27 July 2015 via mobile

Several hotels are within a small radius of the Indianapolis Convention Center. The JW, as locals call it is the most prominent and unique in terms of size, appearance, location and style.  Arriving was simple and easy. The valet service was efficient, however, the website publishes the daily rate of the service at $42, and the valet told me the...

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Thank JaySpiegel
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We always try to provide an excellent experience and I'm happy to see you enjoyed your visit overall. I appreciate your comments about the parking and $42 is our overnight valet price and $47 is for over-sized vehicles. I was sorry to read about the key cards for the elevators being inconsistent. It was altered for a previous convention and...

Boston
Reviewed 26 July 2015

Lobby was filled with people everyday. Some waiting to check in had no class and were laying on the floor. Staff should have asked the to get up. Friendly staff. I was very happy with my room. The room service steak i ordered was very expensive and seemed to be a old piece of meat and not in a good...

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Helpful?
Thank trotpace
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your feedback and I am sorry we did not meet all of your expectations. Be assured I will share your comments with my team and we will take corrective action. I appreciate your comments about the parking and wanted you to know that we are comparable to many of the full-service hotels in the downtown area. Again,...

Reviewed 26 July 2015 via mobile

After an 8 hr. trip,we arrived at the JW Marriott in Indianapolis. It's 6:30 p.m. We're told that our room is not ready. Their computers went down earlier that morning. The reception desk rep. apologized and offered us (as a perk), access to the executive lounge while we waited. Only issue here is that our room already came with executive...

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Helpful?
1Thank 495marybethc
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

I'm sorry we have fallen short of our goal to provide you with a memorable experience. Please be assured that your experience is not typical of our property and I will share your feedback with my team. I apologize for the confusion regarding the alcoholic drinks in the executive lounge. It is against Indiana State law for us to give...

Naperville, IL
Reviewed 26 July 2015

This is the quintessential JW by Marriott. 2 restaurants downstairs - sports bar and nice Italian restaurant. My husband travels here on business once a month or so, and I often join him. The best part of this hotel is the location. It's within walking distance of the best of downtown Indy - Lucas Oil Stadium, The Fieldhouse where the...

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Helpful?
Thank Yahoosuz
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your post and I appreciate your excellent feedback and will share this information with my team. We enjoy your visits and we'll be looking forward to welcoming you back in the future.

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
High Velocity
High Velocity
Cuisines: American, Bar, Contemporary
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sophisticated design meets classic hospitality at the largest JW Marriott in the world—JW Indy. Boasting 1,005 contemporary guest rooms and 100,000 square feet of sprawling event space, JW Marriott Indianapolis is the crown jewel of the new Marriott Place Indianapolis hotel complex, a distinct destination for business and leisure travelers in the downtown area. Not only offering the largest ballroom in the Midwest, this Downtown Indianapolis hotel also provides creative event planning services for meetings, weddings and social events of various sizes. There is also direct access via skybridge to the Indiana Convention Center for event larger events and conventions. In addition to incredible meeting space and spacious guest rooms, JW Marriott Indianapolis provides exquisite dining options onsite at High Velocity, Osteria Pronto and Tavern on the Plaza. Nearby, over 200 shopping, dining and entertainment options beckon, including White River State Park, Lucas Oil Stadium and Conseco Fieldhouse. ... more   less 

Additional Information about JW Marriott Indianapolis

Address: 10 S West St, Indianapolis, IN 46204-2709
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: $257 - $556 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Indianapolis 4*
Number of rooms: 1005
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Marriott, Hotels.com, Hotwire, Priceline, Orbitz, Travelocity, TripOnline SA, getaroom.com and HotelQuickly so you can book your JW Marriott Indianapolis reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Indianapolis Hotel Indianapolis
Hotel Style:
#3 Luxury Hotel in Indianapolis
#4 Family Hotel in Indianapolis
#4 Green Hotel in Indianapolis
#6 Business Hotel in Indianapolis
#7 Romantic Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Indianapolis staff and other travellers.
16 questions
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Cape Canaveral, Florida
2 months ago
Danville
8 months ago
Washington DC, District of Columbia
8 months ago

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Questions? Get answers from JW Marriott Indianapolis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room overlooking the city are great.”
S6341LOwilliamh, 27 Apr 2017 | Read review
“Request a high level corner king. Pay the extra $ to guarantee and upgrade to the Executive level for access to the Executive Lounge.”
Linda10663, 26 Apr 2017 | Read review
“above the 15th floor”
wrpupkis, 26 Apr 2017 | Read review
“My room on the 5th floor was nice. It had 2 queen beds. Bathroom with a tub. No fridge. Not sure if other rooms have them or not.”
Traveling_Ms_Mariah, 25 Apr 2017 | Read review
“Choose away from the downtown view... WAY too noisy.”
tracies912, 21 Apr 2017 | Read review
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Prices are for 1 room, 2 adults
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