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JW Marriott Indianapolis

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2,022 Reviews from our TripAdvisor Community

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Showing 1,987: English reviews
Nashville, Tennessee
Reviewed 30 May 2015

Stayed here this week for the first time and I thought is was a great business hotel. Very good location. Close to everything and terrific running trails behind the hotel. The lobby was always full of interesting people. Rooms were clean, nice and the shower was way better than average. Food was pretty good also. Staff was friendly and good.

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Helpful?
Thank Nashvillebuff
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

It was a pleasure having you as our guest and I'm happy that you enjoyed your visit overall. If we can ever take steps to enhance your experience, please let us know. We value your business and want you to be completely happy with your stay. Again, thank you for your feedback and we hope you will return whenever your...

Louisville, Kentucky
Reviewed 30 May 2015

My husband and I along with 4 other couples stayed a this hotel for a weekend in May. The hotel is nice but we ran into a lot of issues. First when we walked into our hotel room the beds were not made and the bathroom was a mess. We called room service and within an hour or two they...

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Helpful?
Thank Andria_Reynolds
derek k, Manager at JW Marriott Indianapolis, responded to this review

Thank you for your post and please accept my sincere apology. I have shared your feedback with the appropriate team members so we may review our processes to ensure the actions do not repeat. I would love to talk to you in more detail and would appreciate it if you could contact me at 317-860-4982. Again, thank you for bringing...

Reviewed 28 May 2015

Beautiful facility! Great location also. Staff was very friendly. Making calls or texting in the lobby or in the front of the hotel is tricky. Hotel is directly across from the minor league baseball field. Also the NCAA headquarters and museum is within walking distance.

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Helpful?
Thank Tasha B
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We take pride in serving our guests and I appreciate you taking the time to let us know of your experience. It was a pleasure having you with us, and I do hope you will continue to use our facility whenever you are in the area.

Fort Wayne, Indiana
Reviewed 28 May 2015

I often stay at the JW when in Indianapolis. The service is always top notch, from the greeting by the valets, through the check in process, including the service at Osteria Pronto and the sports bar, High Velocity. The rooms are always clean, luxurious and quiet. I highly recommend this hotel!

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Helpful?
Thank Happyflowers01
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your continued patronage and for your great feedback. I will be sure to share your comments with my team and we will look forward to your next visit.

Durango, Iowa
Reviewed 28 May 2015

We have stayed at the JW since its opening....and will continue! The Lounge/Bar is a great place to relax and have a drink and the High Velocity restaurant had excellent food at a very decent price! Service was the best....Teresa...actually an exchange student (I believe) was very sweet and friendly! The JW is a first class place with a welcoming...

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Helpful?
Thank Melissa K
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

It’s always a pleasure to welcome you back to the JW Marriott Indianapolis and I’m very happy to see you enjoyed your experience. I appreciate your comments about Teresa. She is an asset to our team and I will share your feedback with her. Thank you again for your feedback and we hope you will return soon.

Trenton, Georgia
Reviewed 28 May 2015

My brother and I checked "Indy 500" off our bucket list! JW Marriott in Indianapolis was absolutely THE place to stay. Fantastic location, service, amenities; just can't say enough. After 60 years we finally made to Indianapolis and our weekend could not have been more enjoyable.

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Thank George N
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your post and I'm happy you were able to experience the "greatest spectacle in racing" for yourself. It's an exciting time in Indy and we are so happy you enjoyed your visit. Perhaps you can return next year for the 100 running of the Indy 500! We would love to welcome you back.

Syracuse, New York
Reviewed 27 May 2015

This hotel connects directly to the convention center, where I was attending a business conference, which was a great convenience--particularly when it rained. It's also centrally located to museums, downtown restaurants, sports stadiums--in fact I could watch the baseball game from my room. We were on a high floor and it was very quiet and the floor to ceiling windows...

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Helpful?
Thank Sari S
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your post and I am sorry we did not meet your expectations...or our own. I have shared your feedback with our housekeeping team and we will take steps to see that this situation does not recur. Again, it was a pleasure to have you stay with us and we hope you will give us a chance to...

Naples, Florida
Reviewed 27 May 2015 via mobile

Front deskt check in plenty of staff and very efficient. Rooms are adequate in size and views very nice. No refrigerator in rooms. Doors are heavy and close noisily , so you will hear when your neighbor is leaving or coming. Also when you are near the elevators ( 1 set for low levels upto 22 and 1 for higher...

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Helpful?
Thank Barbara B
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your constructive comments and I'm happy you enjoyed your visit overall. I will share your feedback with my team and we will take corrective action where needed. I appreciate your comment about the refrigerator. Currently this is not part of the JW brand standard; however, we do have several units on property and deliver them upon request....

PA
Reviewed 27 May 2015

This hotel is absolutely majestic and beautiful. It is centrally located within the city. You are able to walk to just about anything you'd like to see. Great shopping, beautiful zoo and museums, wonderful restaurants and interesting landmarks, and this hotel is right in the middle of all of it. The staff was extremely helpful with directions and ideas. The...

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Helpful?
Thank stillkrazy31
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We always try to provide our guests with a memorable experience and I'm happy to see we were able to meet and exceed your expectations. Indy is a great city to explore and you are correct, we are in the middle of many of the attractions. We hope to welcome you back soon.

Reviewed 27 May 2015 via mobile

It was a short, one night stay but a great one. Fastest check-in I've ever experienced. The room and bathroom were very clean and the beds were so comfortable. All staff we came in contact with were exemplary. Valet service was also very quick. I can't wait for the next visit!

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Helpful?
Thank Joan H
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We take pride in serving your needs and I'm happy to see you enjoyed your visit. We'll be looking forward to your return!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
High Velocity
High Velocity
Cuisines: American, Bar, Contemporary
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sophisticated design meets classic hospitality at the largest JW Marriott in the world—JW Indy. Boasting 1,005 contemporary guest rooms and 100,000 square feet of sprawling event space, JW Marriott Indianapolis is the crown jewel of the new Marriott Place Indianapolis hotel complex, a distinct destination for business and leisure travelers in the downtown area. Not only offering the largest ballroom in the Midwest, this Downtown Indianapolis hotel also provides creative event planning services for meetings, weddings and social events of various sizes. There is also direct access via skybridge to the Indiana Convention Center for event larger events and conventions. In addition to incredible meeting space and spacious guest rooms, JW Marriott Indianapolis provides exquisite dining options onsite at High Velocity, Osteria Pronto and Tavern on the Plaza. Nearby, over 200 shopping, dining and entertainment options beckon, including White River State Park, Lucas Oil Stadium and Conseco Fieldhouse. ... more   less 

Additional Information about JW Marriott Indianapolis

Address: 10 S West St, Indianapolis, IN 46204-2709
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: $224 - $611 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Indianapolis 4*
Number of rooms: 1005
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Odigeo, Priceline, Travelocity and Jetsetter so you can book your JW Marriott Indianapolis reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Indianapolis Hotel Indianapolis
Hotel Style:
#4 Luxury Hotel in Indianapolis
#4 Family Hotel in Indianapolis
#5 Green Hotel in Indianapolis
#6 Business Hotel in Indianapolis
#7 Romantic Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Indianapolis staff and other travellers.
14 questions
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Danville
3 months ago
Washington DC, District of Columbia
4 months ago
Hamilton, Ohio
10 months ago

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Questions? Get answers from JW Marriott Indianapolis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“On high floors you can see for miles!”
 of 5 bubbles robpF7636QI, 8 Dec 2016 | Read review
“Upper floors are best”
 of 5 bubbles dougu132, 30 Nov 2016 | Read review
“Quite rooms with great views of downtown.”
 of 5 bubbles K4121LVandreas, 30 Nov 2016 | Read review
“High is good, given this is one of the tallest buildings in downtown.”
 of 5 bubbles burkeohio, 23 Nov 2016 | Read review
“Ask for river view.”
 of 5 bubbles CharlesAMIV, 22 Nov 2016 | Read review
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