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JW Marriott Indianapolis

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2,056 Reviews from our TripAdvisor Community

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Showing 2,021: English reviews
Reviewed 30 June 2015 via mobile

we booked our wedding night stay and a block of rooms for family. The staff was so accommodating to allow early check in for all of us. But the room for my wife and I was full of surprises from the staff. I would hate to ruin the surprise for anyone that may consider booking here but I will tell...

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Helpful?
Thank Wolly68
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your great feedback. We enjoy meeting and exceeding expectations and I'm happy to see we were able to achieve this for you. Congratulations on your wedding and we'll be looking forward to your next visit.

Charlotte, North Carolina
Reviewed 30 June 2015

I stayed here while in town for business. I was on the 28th floor, and there were several nice views of the city. The bed was very comfortable. I ate at the bar restaurant and also attended a meeting that was catered by the hotel. The food was good for hotel food. The people working at the hotel were friendly.

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Helpful?
Thank Darci M
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your feedback and I'm happy to see we were able to meet and exceed your expectations. We hope you will continue to use our facility whenever you are in Indianapolis.

Cincinnati, Ohio
Reviewed 27 June 2015

I've been to dozens of hotels over the past couple of years. Many of them have been nice, and at a similar price of the JW Marriott. However, I'm not sure if it is because the hotel is newer, but it was one of the nicest hotels I've stayed in. The only minor issue is that I couldn't turn on...

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Helpful?
Thank WhoDeyJohn
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We enjoyed your visit and your positive comments. Should you ever have any mechanical difficulties in the future, please call our At Your Service agent and we'll have an engineer immediately sent to your room to rectify the problem. Again, it was a pleasure to have you with us and we hope you will return soon.

Reviewed 27 June 2015 via mobile

Keandra, the hostess at the front of the restaurant and Eric behind the bar were very amazing to my husband and I. They went above and beyond for us, and made sure our visit was an experience to remember. Keandra attempted to get the pool hours extended for my husband and I. Eric was also very amazing at the bar...

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Helpful?
Thank Sara P
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your great feedback and I agree with you that we have a special staff here at the JW. Please be assured that I will share your feedback with Keandra, Eric and the entire team. We'll be looking forward to your return.

Reviewed 27 June 2015

KNown for its calamari,Had that a many times during my stay at indiana.But 4 times the food was over salty.They seldom took care of it.Alos the breakfast was not good.Not may itemss were served.Other wise the hotel is big and very good ambience

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Helpful?
Thank Saju777
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your feedback and I'm terribly sorry we have fallen short of our goal to deliver a memorable experience. Be assured I will share your comments with our culinary team and we will take corrective action. I do hope you will give us a chance to regain your confidence.

London, United Kingdom
Reviewed 26 June 2015

Great looking hotel with blue lights making it stand out from everything else in downdown Indianapolis. Stayed at the JW Marriott in a number of countries and the feel of an exclusive hotel certainly features here as well. The overnight parting was a little expensive but worth it, to get the car back quickly. Check-in was fine and the rooms...

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Helpful?
Thank Ranjit A
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

It was a pleasure having you with us and I'm happy to see you enjoyed your visit overall. I appreciate your comments about the parking and wanted you to know that we are comparable to many of the full-service properties in the downtown area. Again, we enjoyed your visit and hope you will return whenever you are in the area.

Reviewed 26 June 2015

I stay at the JW often for business and pleasure. It is the best hotel in Indianapolis by far (I have stayed at many). It has an excellent gym, wonderful restaurants/bars, amazing staff, killer views. There is nothing not to love about this place.

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Helpful?
Thank Evan E
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We certainly appreciate your great comments and your continued patronage. Be assured I will share this information with my team. We'll be looking forward to your next visit.

Reviewed 25 June 2015

This is a really nice hotel. As soon as I entered I was escorted to a receptionist to checked it. The whole process took 3 minutes. Very efficient!! The rooms were nice and had no complaints. There is 2 restaurants with bars and Starbucks. I had the breakfast buffet one morning then chose Starbucks for the rest of my stay....

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Helpful?
Thank Bobby P
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your great feedback and I'm delighted we were able to meet your expectations. It was a pleasure having you with us and I hope you will return in the future.

Rhinebeck, New York
Reviewed 25 June 2015

First time traveler to Indianapolis. This was a good location, as it is close to restaurants and shopping. A very nice area. The staff was friendly and went out of their way to meet my needs. I would stay there again.

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Helpful?
Thank John C
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

We enjoyed your visit and I was happy to see that you would return if you are back in Indianapolis. If there is anything we can do to enhance your experience, please let me know. We value your business and want you to be completely happy with your stay.

Chicago, Illinois
Reviewed 24 June 2015

This is my 3rd year traveling to Indy for one night for a kid activity in June. I am always so impressed by the city and the liveliness on a summer Friday night. This was our first time staying at JW Marriott and while other hotels we stayed at in previous years were quite nice and nearby, we'll be back...

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Helpful?
Thank Kim R
Phil R, General Manager at JW Marriott Indianapolis, responded to this review

Thank you for your post. We take pride in serving our guests and I'm happy we were able to exceed your expectations. It was a pleasure having you with us and we hope to welcome you back soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
High Velocity
High Velocity
Cuisines: American, Bar, Contemporary
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sophisticated design meets classic hospitality at the largest JW Marriott in the world—JW Indy. Boasting 1,005 contemporary guest rooms and 100,000 square feet of sprawling event space, JW Marriott Indianapolis is the crown jewel of the new Marriott Place Indianapolis hotel complex, a distinct destination for business and leisure travelers in the downtown area. Not only offering the largest ballroom in the Midwest, this Downtown Indianapolis hotel also provides creative event planning services for meetings, weddings and social events of various sizes. There is also direct access via skybridge to the Indiana Convention Center for event larger events and conventions. In addition to incredible meeting space and spacious guest rooms, JW Marriott Indianapolis provides exquisite dining options onsite at High Velocity, Osteria Pronto and Tavern on the Plaza. Nearby, over 200 shopping, dining and entertainment options beckon, including White River State Park, Lucas Oil Stadium and Conseco Fieldhouse. ... more   less 

Additional Information about JW Marriott Indianapolis

Address: 10 S West St, Indianapolis, IN 46204-2709
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: $257 - $606 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott Indianapolis 4*
Number of rooms: 1005
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Marriott and Jetsetter so you can book your JW Marriott Indianapolis reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Indianapolis Hotel Indianapolis
Hotel Style:
#4 Luxury Hotel in Indianapolis
#4 Family Hotel in Indianapolis
#6 Business Hotel in Indianapolis
#6 Green Hotel in Indianapolis
#7 Romantic Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Indianapolis staff and other travellers.
15 questions
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Danville
4 months ago
Washington DC, District of Columbia
5 months ago
Hamilton, Ohio
11 months ago

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Questions? Get answers from JW Marriott Indianapolis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floors more recently updated.”
 of 5 bubbles bradb993, 15 Jan 2017 | Read review
“Get a room on one of the higher floors -- amazing views.”
 of 5 bubbles RonR696, 11 Jan 2017 | Read review
“You cannot go wrong with this hotel”
 of 5 bubbles Majestic001, 11 Jan 2017 | Read review
“higher floors were quiter”
 of 5 bubbles judithc718, 7 Jan 2017 | Read review
“Ask for a room that is not near elevators...”
 of 5 bubbles 997joep, 4 Jan 2017 | Read review
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