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10 S West St, Indianapolis, IN 46204-2709
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Traveller (873)
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Panoramas (4)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 14/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Indianapolis
Updated 14/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 201 hotels in Indianapolis
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Sophisticated design meets classic hospitality at what Condé Nast Readers voted as a Top 10 hotel in the Midwest. Boasting 1,005 contemporary guest rooms and 103,000 square feet of sprawling event space, JW Marriott Indianapolis is the crown jewel of the Marriott IndyPlace hotel complex, a distinct destination for business and leisure travelers in the downtown area. Not only offering the largest ballroom in the Midwest, this Downtown Indianapolis hotel also provides creative event planning services for meetings, weddings and social events of various sizes. There is also direct access via skybridge to the Indiana Convention Center & Lucas Oil Stadium for event larger events and conventions. In addition to incredible meeting space and spacious guest rooms, JW Marriott Indianapolis provides delectable dining onsite at High Velocity.
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Property amenities
Valet parking
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
Paid private parking on-site
Paid wifi
Coffee shop
Restaurant
Breakfast available
Wine / champagne
Banquet room
Meeting rooms
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Housekeeping
Refrigerator
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Flatscreen TV
On-demand films
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Park View
Languages Spoken
English
Hotel links
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4366Reviews33Q+A100Room tips
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Popular mentions
TheToledoGuy wrote a review 17 Oct
Toledo, Ohio94 contributions159 helpful votes
We booked this hotel for a two day homecoming weekend. The location was excellent as it is right downtown. I booked a room with a view and was not disappointed. We ate breakfast both mornings in the hotel restaurant buffet. Excellent service and no complaints there. Special shout out to Luis who works as a valet. Very polite and helped us with our bags. Anna at the front desk was also very helpful as she rectified a mistake on my bill. I was especially impressed with their work out facilities. I would recommend and would stay again.
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Date of stay: October 2021
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gdncomms wrote a review 16 Oct
Kansas City, Missouri6 contributions1 helpful vote
We found the JW Marriott to be an excellent hotel with great amenities, a great location in downtown and great rooms. We had difficulty with the AC in our room leaking and the staff was prompt to work on the issue. They found we would need to move and that was done quickly and efficiently and with great customer care. I would highly recommend staying at the JW Marriott for any future stay in Indianapolis.
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Date of stay: October 2021
Value
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Trip type: Travelled on business
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MamaHorch wrote a review 11 Oct
2 contributions
I agree entirely with the negative reviews posted by the Trip Advisor community. This hotel is a horrible place that should be avoided at all costs! It is filthy and unsanitary. Everywhere you turn you are confronted with disgusting conditions. As mentioned in the other reviews, there was hair all over our bathroom and dirt on our sheets. We called down to the front desk but they were entirely unhelpful. The hallways had dirt and decaying food all over them and the smell was really bad. There was no way that we were going to stay at this hotel - it was beyond disgusting. We switched to the Westin 2 blocks away and it was the best decision we ever made! There was some construction noise but the hotel was clean and the staff was professional and accommodating.
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Date of stay: October 2021
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Doug D wrote a review 10 Oct
Louisville, Kentucky16 contributions
Not clean. My wife and I found the shower in our 28th floor room with dried hair stuck to the walls of the shower. Completely unacceptable. We definitely expected better than hotel 6 style accommodations consideringthe price. Our first stay in Indianapolis and would never consider staying at JW Marriott as an option if we decide to return.
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Date of stay: October 2021Trip type: Travelled as a couple
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kroppyrocks wrote a review 9 Oct
Buffalo Grove, IL10 contributions5 helpful votes
My family has been travelling to Indianapolis for years because our daughter attends college there. We began staying at the JW Indy 4 years ago when it was a reputable property. Out of sheer loyalty we have continued staying there even though the JW has deteriorated significantly over the past 2 years. The last visit was so horrible that we had to leave after one night and move to the Conrad. The JW Indy is the absolute worst hotel in Indianapolis. It is filthy, poorly managed, poorly maintained and the staff has no concept of customer service. They are inept, incompetent and downright rude. After the 3rd time that I had to go down to the front desk because someone had deactivated my room key, I asked for an apology. The front desk clerk looked at me and said she did not feel she owed me an apology because it was a different clerk who made the mistake. If only her ambition equalled her apetite she might actually be successful in life. Not likely though. The elevators don’t work, the toilets were broken (we had to switch rooms and the toilet was worse in the 2nd room), they removed the refrigerators in the rooms and the sheets on the beds were clearly not clean. The hallways are disgustingly filthy. I could go on but you get the picture. It is a dismal hotel. When we checked into the Conrad and explained why we had to get out of the JW, the excellent front desk angel looked at us and said that the couple who checked in before us had the exact same story. Thank God for the Conrad!! Truly a life saver!
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Date of stay: October 2021Trip type: Travelled with family
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PRICE RANGE
USD 209 - USD 420 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott indianapolis hotel indianapolis
LOCATION
United StatesIndianaIndianapolisDowntown Indianapolis
NUMBER OF ROOMS
1005
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Frequently Asked Questions about JW Marriott Indianapolis
Which popular attractions are close to JW Marriott Indianapolis?
Nearby attractions include Victory Field (0.3 km), The Eiteljorg Museum (0.2 km), and White River State Park (0.3 km).
What are some of the property amenities at JW Marriott Indianapolis?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at JW Marriott Indianapolis?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JW Marriott Indianapolis?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Indianapolis?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to JW Marriott Indianapolis?
Conveniently located restaurants include Conner's Kitchen + Bar, High Velocity, and OP Italian.
Are there opportunities to exercise at JW Marriott Indianapolis?
Yes, guests have access to a fitness centre during their stay.
Is JW Marriott Indianapolis located near the city centre?
Yes, it is 0.6 km away from the centre of Indianapolis.
Are any cleaning services offered at JW Marriott Indianapolis?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Indianapolis offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to JW Marriott Indianapolis?
Many travellers enjoy visiting Benjamin Harrison Presidential Site (2.2 km), Indianapolis Museum of Art (6.6 km), and Hook's American Drugstore Museum (7.2 km).