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Hilton Garden Inn Indianapolis Northwest

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Hilton Garden Inn Indianapolis Northwest
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425 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Indianapolis Northwest
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Showing 422: English reviews
Gilbert, Arizona
Reviewed 6 July 2016

My wife and I stayed over the Fourth of July holiday . The beds had extremely hard mattress', the shower had mold growing along the wall, the hallway appeared to not have been properly vacuumed. Very disappointed

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Helpful?
Thank R3388MFthomasm
Jake L, Manager at Hilton Garden Inn Indianapolis Northwest, responded to this review

Thank you for the review. I want to apologize that your stay did not meet your expectations. As a Hilton Honors member, your loyalty to the brand is extremely important to us. I will share this review with our management team here at the hotel so that we can correct these issues in the future. We would love for you...

Grand Rapids, United States
Reviewed 6 July 2016

The reservation was incorrect right away and the bed (Sleep Number Adjustment Knob) didn't work and was rock hard. BUT this was a clean and friendly hotel and I would go back. The bar was a bit pricey and so was the restaurant but good tasting. So 50/50 that is still darn good.

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Helpful?
Thank Samantha T
ShelbeySteele, Front Office Manager at Hilton Garden Inn Indianapolis Northwest, responded to this review

So glad you took the time to fill out this survey. We very much appreciate the feedback. I will work with my front office team and make sure everyone is up to par on check-in. I am so sorry your bed was not working for you. I will get with my chief of maintenance and make sure it is fixed...

O'Fallon, Missouri
Reviewed 3 July 2016

Brought a group and the hotel was very accommodating. We spent the evenings gathered inside and outside very comfortably. Rooms are very clean and staff is always available to help. They even provided a hose to wash cars for us. Would definitely stay here again.

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Helpful?
Thank terryd85
ShelbeySteele, Front Office Manager at Hilton Garden Inn Indianapolis Northwest, responded to this review

Thank you for the wonderful review, Terry! We enjoyed having the Bloomington Gold group stay with us. I'm so happy to hear we could exceed your expectations during your stay and we hope that means you will return next year. Thank you again!

Chicago, United States
Reviewed 1 July 2016

Great hotel. Very clean. Staff makes you feel like you are at home. They actually took time to know our first names and made sure we were comfortable the entire stay. An minor issue at check in was handled swiftly and professionally by the staff.

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Helpful?
Thank Charles G
ShelbeySteele, Front Office Manager at Hilton Garden Inn Indianapolis Northwest, responded to this review

Thank you so much for the feedback on your recent stay with us, Charles! We are more than glad we could make you feel at home during your visit. Your comfort is our number one priority and we're always so happy to hear we can accomplish that for a guest. We can't wait to welcome you back to our hotel....

Grand Rapids, MI
Reviewed 28 June 2016 via mobile

We were there at a time when the city hotels were filled. We were able to check in early which was very helpful. My feather pillows were replaced by wonderful non-feather pillows. I appreciate that the room temperature is controlled by a thermostat ! They have a nice selection of neutrogena amenities. In the evening there are free cookies, but...

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Helpful?
Thank fourbeesplus3
ShelbeySteele, Front Office Manager at Hilton Garden Inn Indianapolis Northwest, responded to this review

Thank you for taking the time to share your feedback. We are very happy to hear you enjoyed your stay with us! Your comfort and satisfaction is most important to us and we hope you choose to stay with us in the future so we can prove to you once again our commitment to our guests. Thank you again and...

A TripAdvisor Member
Level Contributor
4 reviews
Reviewed 28 June 2016 via mobile

First I would like to start by saying the hotel is gorgeous. The pics on the website are very true to form. The location is great. The next exit has many fast food and dine in restaurants to choose from. I went to Indy for a weekend visit. Check in on Friday was a breeze being that I got to...

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Helpful?
Thank A TripAdvisor Member
ShelbeySteele, Front Office Manager at Hilton Garden Inn Indianapolis Northwest, responded to this review

Thank you so much for the candid feedback regarding your recent stay with us. My deepest apologies that you had some inconsistencies in during your visit, especially with your guest room. We have forwarded your experiences and comments to our Executive Housekeeper, so that we may make the corrective actions necessary to avoid future disappointments with our future guests. We...

Bedford, Indiana
Reviewed 21 June 2016 via mobile

I had tried booking a room closer to the downtown area, but this is right on the interstate, so it was easy getting around. It was perfect. The lobby is beautiful, and the staff was really helpful and friendly. The room was clean and just the right size!

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Helpful?
Thank owilcox21
ShelbeySteele, Front Office Manager at Hilton Garden Inn Indianapolis Northwest, responded to this review

Thank you so much for the feedback and 5 star review! We are very happy we could exceed your expectations during your stay. Your comfort is very important to us and we hope to see you in the future. Thank you again!

tecumseh
Reviewed 19 June 2016

Beds were very uncomfortable, need to come up with better system for showing payments . Hotel was clean and breakfast was good Other than problems.at check in and out the overall experience was good..

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Helpful?
Thank 320joshg
ShelbeySteele, Front Office Manager at Hilton Garden Inn Indianapolis Northwest, responded to this review

Hello Josh, On behalf of my entire team, I apologize for not exceeding your expectations. Your satisfaction is extremely important to us. We are looking to replace a few of our beds in the future. As for the front desk, we will continue to train and hold our staff to high expectations for our guests. We apologize that the service...

Munster, Indiana
Reviewed 19 June 2016

Very happy with the room, it was very clean and comfortable. The staff were very nice and accommodating. The location was perfect for our needs. Plenty of parking and we were able to park close to our room.

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Helpful?
Thank scottmV1495YH
ShelbeySteele, Front Office Manager at Hilton Garden Inn Indianapolis Northwest, responded to this review

Hello Scott, Thank you for the nice review! We appreciate the positive feedback we receive about our staff and our hotel. We are glad that you found the area to be accommodating as well. We hope you will continue to stay with us the next time you are in the Indianapolis area.

Vincennes, Indiana
Reviewed 17 June 2016 via mobile

Travel for business to Indy often - other hotels are closer to the office but once I found this hidden gem - always go back . Rooms are updated and clean. Staff is always pleasant and very accommodating. Kitchen is very good - no need to leave for meals plus the wait staff and bar are always on top of...

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Helpful?
Thank Beans289
ShelbeySteele, Front Office Manager at Hilton Garden Inn Indianapolis Northwest, responded to this review

Thank you for the comment! We appreciate you choosing to stay at our hotel even though it is further away from your office. Thank you for the kind words about our staff and kitchen. We are glad that our service is to your satisfaction and hopefully we will see you again soon!

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Amenities

Highlights
  • Free Parking
  • Free Internet
  • Pool
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy a refreshing and successful stay at the Hilton Garden Inn Indianapolis Northwest hotel with a selection of comforting and convenient amenities and services. Unwind on a comfortable king or queen size bed and view a movie or select from a choice of premium TV channels on a 32-inch flat screen TV. Catch up with work at the desk and stay connected with family and business with complimentary high-speed internet access, available in every guest room of our hotel in northwest Indianapolis. ... more   less 

Additional Information about Hilton Garden Inn Indianapolis Northwest

Address: 6930 Intech Blvd, Indianapolis, IN 46278-2047
Region: United States > Indiana > Indianapolis
Price Range: $155 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Indianapolis Northwest 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Hilton Garden Inn Indianapolis Northwest Hotel Indianapolis
Hotel Style:
#10 Romantic Hotel in Indianapolis
#26 Business Hotel in Indianapolis
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Questions & Answers

Questions? Get answers from Hilton Garden Inn Indianapolis Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with whirlpool are very large and spacious! Great for a couple's getaway.”
 of 5 bubbles msallyschu, 28 Nov 2016 | Read review
“There are no great views”
 of 5 bubbles fcrane35, 18 Sep 2016 | Read review
“High floors away from the vending machine and elevators.”
 of 5 bubbles 392jacquih, 20 Aug 2016 | Read review
“Confirm the room you book before arrival”
 of 5 bubbles Rubberducky6868, 12 Jul 2016 | Read review
“Do not eat breakfast at this hotel”
 of 5 bubbles dan4636, 25 Mar 2016 | Read review
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