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Wyndham Indianapolis West

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Wyndham Indianapolis West
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1,279 Reviews from our TripAdvisor Community

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Showing 1,275: English reviews
New Albany, Indiana
Reviewed 20 February 2016

I was extremely disappointed in my stay at the Wyndham Indianapolis West, and I will never stay there again. The heat in the building was not working appropriately. Some rooms were uncomfortably hot and others were freezing (both in the conference center and the hotel). The service in the restaurant was terrible. There was one server for the entire restaurant...

Review collected in partnership with Wyndham Hotel and Resorts
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Helpful?
Thank 634jacquelyns
AngelaAK24, General Manager at Wyndham Indianapolis West, responded to this review

Dear Valued Guest, On behalf of the team, please accept my sincere apologies for the experience of your group. The feedback from your group has provided valuable information for our improvement. Our miscalculations on preferred room temperatures and assumption on meal options were severely mismatched with your group. We urgently addressed our operational decisions and created new procedures for future...

Noblesville, Indiana
Reviewed 20 February 2016

The property us old, the rooms need to be updated and they are not clean. The bathtub in the bathroom was in I'll repair and dirty.

Review collected in partnership with Wyndham Hotel and Resorts
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Helpful?
Thank Lukeysha J
AngelaAK24, General Manager at Wyndham Indianapolis West, responded to this review

Dear Lukeysha J, Thank you for posting your feedback on your recent stay. We are sorry to hear of your disappointment and are hoping for an opportunity to gain back your business. Based on your first name, I was able to identify your guest room and have requested research on your room attendant prior to your arrival, as well as...

Louisville, Kentucky
Reviewed 19 February 2016

We stayed here for a dance competition. The hotel was FREEZING except in the girls dressing room which was like a sauna. The restaurant was a joke. We we're starving after a long day of classes & competing. The ITALIAN restaurant was buffet only with only 4 buffet dishes available. 1 green beans/carrots, 1 soft tortilla shells, 1 mexican meat...

Review collected in partnership with Wyndham Hotel and Resorts
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Helpful?
Thank joleneu900
AngelaAK24, General Manager at Wyndham Indianapolis West, responded to this review

Dear Guest, We are sorry to hear of your disappointment during the recent dance competition. We have reviewed our many error and miscalculations with our management team. In our first experience with this group, we made assumptions that our concession stands would meet the needs of the group based on our experience with similar groups. Based on feedback, we also...

Greenwood, Indiana
Reviewed 19 February 2016

The only reason they get a 2 is amazing mattress and pillows. The room was so cold, the elevators stopped working, the hallways in convention center were freezing, the breakfast buffet food was not good (order room service for made to order, much better), the coffee maker was spitting out gunk and nothing close to eat. Paid $129 night and...

Review collected in partnership with Wyndham Hotel and Resorts
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Helpful?
Thank christinacN8648LT
AngelaAK24, General Manager at Wyndham Indianapolis West, responded to this review

Dear Valued Guest, Thank you for your feedback. We appreciate the opportunity to use guest comments to improve our product and service for future guests. We are sorry to hear that we missed the opportunity to serve you to your satisfaction. We addressed our errors with our management team with urgency, to ensure this does not repeat in the future....

Columbus, Indiana
Reviewed 10 February 2016

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Thank Bev D
AngelaAK24, General Manager at Wyndham Indianapolis West, responded to this review

Indianapolis
Reviewed 8 February 2016

I have stayed at this hotel many times and they have improved in many areas. This trip they slipped a bit with a lessthen clean shower snd missing some toiletries. The restaurant is still below par. But there is a Starbucks in the lobby. Getting pricey for what you get. I stay here because of a company rate. Close to...

Review collected in partnership with Wyndham Hotel and Resorts
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Helpful?
Thank James M
AngelaAK24, General Manager at Wyndham Indianapolis West, responded to this review

Dear James M, Thank you for your comments on your most recent stay. We appreciate feedback to assist in improving our guest experience. We are sorry to hear that we missed some items when preparing your room. We have passed your comments on to our Executive Housekeeper to ensure this is not repeated. I look forward to additional feedback you...

Springfield, Illinois
Reviewed 2 February 2016

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Helpful?
Thank U8395VGlarryc
AngelaAK24, General Manager at Wyndham Indianapolis West, responded to this review

Athens, Ohio
Reviewed 22 January 2016

Nice hotel friendly staff. Super bartender. Food was good in restaurant Rooms were a bit small but clean.

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Helpful?
Thank SandraRakes
AngelaAK24, General Manager at Wyndham Indianapolis West, responded to this review

Dear Sandra, Thank you for your review and feedback on your recent stay. We are happy to hear that the hotel was nice and the staff was friendly. We are particularly proud of our bar service and food. We are glad you enjoyed them. Our rooms vary in size and hope to host you in a larger option on your...

Princeton, Indiana
Reviewed 22 January 2016

Elevators were out of order first night of our stay. Didn't appreciate tje extra $70 in undisclosed charges to my bill that takes 5-7 business days to refund

Review collected in partnership with Wyndham Hotel and Resorts
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Helpful?
Thank K4881OEjustinc
AngelaAK24, General Manager at Wyndham Indianapolis West, responded to this review

Dear Guest, We are very sorry to hear that there was an elevator issue on the first night of your stay. We apologize for any inconvenience and are hopeful that you were not made to wait too long for the one of the 4 working elevators. We have rectified this issue with our partner quickly. We apologize for any miscommunication...

Lima, Ohio
Reviewed 21 January 2016

The room was a good value for the price, but was very old and run down. Cleanliness needs a big improvement. Was not impressed at all....sometimes you get what you pay for....

Review collected in partnership with Wyndham Hotel and Resorts
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Helpful?
Thank brianbV8225BZ
AngelaAK24, General Manager at Wyndham Indianapolis West, responded to this review

Dear Guest, We are disappointed to hear about your dissatisfaction with the hotel. Though we typically do not receive feedback on cleanliness issues, we will review your comments with our housekeeping team to address any issues immediately. We have recently begun a property upgrade with the first of our new rooms being introduced earlier this week. We will continue our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Nicolino's Italian
Nicolino's Italian
Cuisines: American, Italian
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Laundry Service
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about Wyndham Indianapolis West

Address: 2544 Executive Drive, Indianapolis, IN 46241
Region: United States > Indiana > Indianapolis
Price Range: $136 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Wyndham Indianapolis West 3.5*
Number of rooms: 407
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Also Known As:
Wyndham Indianapolis West Hotel Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Wyndham Indianapolis West staff and other travellers.
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2 months ago
San Luis Obispo, California
4 months ago
Joliet, Illinois

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Questions? Get answers from Wyndham Indianapolis West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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 of 5 bubbles Jennyanndiana, 8 Jan 2017 | Read review
“Ask if the heating/cooling vent is near the window or in the middle of the room.”
 of 5 bubbles 818miriaml, 28 Nov 2016 | Read review
“Stay somewhere else”
 of 5 bubbles mrsnutpie, 27 Nov 2016 | Read review
5 of 5