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I am recently stayed for a week at the SpringHill suites in Indianapolis. I was very disappointed in my stay and only had a couple good things to
give feedback on unfortunately. The good: great valet service, friendly breakfast staff, and a positive check-in experience....More
Response from Joshua B, Manager at SpringHill Suites Indianapolis DowntownResponded 6 January 2016
Thank you so much for this invaluable feedback. I am happy to share that we are having all of the carpets throughout the building as well as upholstery professionally cleaned. Now the cleanliness will be at the same top-notch level of service you received and...More
Wanted to stay very near the Colt's stadium. This gave me a good rate, good view, and great place to eat and drink some beer (TGI Friday's is next door). The room was spacious and comfortable. The layout was nice and comfortable. There are 4...More
Just stayed here for one night but it was a very nice hotel and the staff was very friendly. Everything in the hotel was very clean. Walking distance to everything downtown and right across from the Indiana State museum. Be warned that parking is a...More
When we come to Indy Downtown (which is often ) we usually stay in "Marriott row"....JW - Fairfield -Springhill -Courtyard.
Sometimes we stay down the block at the Marriott. All are clean, well maintained and have friendly, competent staff.
The Springhill has the 2nd best...More
The location is great. The morning breakfast is free, has several hot items including steel cut oats with a variety of toppings. The lobby smells really fresh, its the beachy air freshener they use. Our room was ok, It was nice to have the toilet...More
Response from Joshua B, Kari Fraine, Asst. General Manager at SpringHill Suites Indianapolis DowntownResponded 7 November 2015
Thank you for sharing your stay with us. After noting how much you enjoyed our great location, he fresh smell the moment you walk in the door along with some of our great amenities, I was surprised to see only a rating of three....More
Hello- I spoke with the manager and this is not a claim that was verified. The hotel inspected and they did not find bed bugs. Trip Advisor needs to also "control" comments. At the very least the accusation needs to be... More
Hello- I spoke with the manager and this is not a claim that was verified. The hotel inspected and they did not find bed bugs. Trip Advisor needs to also "control" comments. At the very least the accusation needs to be proven before posted. That's a HUGE claim that is totally damaging to a business. We are booked and plan to stay.
Response from Joshua B | Property representative |
Thank you for the question. You are correct, we no longer have a pool. We expanded our Fitness Center and now have over 2500 square feet of state of the art workout equipment. We removed the pool from our website months... More
Thank you for the question. You are correct, we no longer have a pool. We expanded our Fitness Center and now have over 2500 square feet of state of the art workout equipment. We removed the pool from our website months ago. I would love to know where it is still listed so we can have it removed. If you have a minute while you are here, I would appreciate speaking with you to find out where you saw the pool advertised. Additionally, the JW Marriott is the only hotel of our 5 hotels on the complex that has a pool. It is quite small and they have 1000 rooms. At this time, only the JW guests are granted access to the pool. Thank you.