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Extended Stay America - Indianapolis - Airport - W. Southern Ave.

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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
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112 Reviews from our TripAdvisor Community

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Showing 111: English reviews
Start your review of Extended Stay America - Indianapolis - Airport - W. Southern Ave.
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Reviewed 1 week ago via mobile

Trash from previous room occupant left in room. Was just going to mention at check out (hey, life happens) but then had the "pleasure" of a cold shower the following morning as there was no hot water for a 7am shower. If their water system cannot handle peak usage times, it is time to invest in their business and upgrade....

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Helpful?
Thank Lisa P
00esa, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

Lisa, please accept my apology for the problems you encountered while here. You deserved a comfortable stay, and we did not live up to your expectations. We are sorry for the unsatisfactory experience and regret the inconvenience this caused. Please know we take your feedback seriously and will use it to improve our guest experience. I hope you will return...

Reviewed 16 February 2017

Great size rooms and clean! The front desk staff go out of there way to make your stay feel more at home than any other hotel I have stayed at . Heather is by far the best front desk lady I have met. She was nice, friendly and very helpful. She made me feel at home when I was there...

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Helpful?
Thank Stephen G
00esa, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

Stephen, thank you for choosing to stay at Extended Stay America - Fort Lauderdale - Convention Center - Cruise Port. Nothing is more important than your satisfaction, so we are glad you loved your spacious room and the great service you received from our Front Desk associates. I will make sure to recognize the efforts made by Heather. It was...

Reviewed 4 February 2017 via mobile

My time at the Extended Stay hotel was absolutely wonderful these people are really great at customer service especially Heather who promptly assisted me with the upmost concern with my room and additional questions I was optimistic about. I would hire her myself If she didn't already have a job. The fitness center is great also the washing machines are...

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Helpful?
Thank Paris N
00esa, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

You put a smile on a lot of faces around here with your kind words about our team here at Extended Stay America - Indianapolis - Airport - W. Southern Ave. Each department plays a part and they all work hard to ensure every guest has an amazing experience while they are away from home. It's so nice to know...

Reviewed 29 January 2017 via mobile

Great service at front desk. Very friendly environment. Clean rooms and environment. Guest Services at front desk 24/7 just in case you may need help with something. I would come back and stay again. 😆

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Helpful?
Thank Jodi L
00esa, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

Thank you for being our guest and for taking the time to review your experience at Extended Stay America - Indianapolis - Airport - W. Southern Ave. We are thrilled to know you loved your spotless room and the service provided by our staff, especially our front desk associates. We have shared your valuable comments them. Thanks again, we look...

Reviewed 21 January 2017 via mobile

Good prices. Great location that is close to shopping in Plainfield and shopping in downtown Indianapolis. Also a clean environment with friendly, accommodating service. I will be returning and plan to make this my family's "go to" when we are in town.

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Helpful?
Thank Emily H
00esa, Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

Thank you for taking the time to write a review about your exceptional stay at Extended Stay America - Indianapolis - Airport - W. Southern Ave. We are thrilled to read that you loved our welcoming associates, the great value we offer for the price and our convenient location as well. Thanks once more for your review, we look forward...

Reviewed 19 January 2017

i've had the best time in this hotel if I can I would most certainly come back time and time again. the front desk services is really nice and are there to meet all of your needs the same with the housekeeping the breakfast is a grab and go breakfast but the coffee and hot chocolate is very good -...

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Helpful?
Thank brian c
00esa, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

Thank you for including Extended Stay America - Indianapolis - Airport - W. Southern Ave. in your business travel plans. We’re delighted to read that our staff, especially the Front Desk and Housekeeping teams were attentive to your needs and made you feel at home. We are glad you had a comfortable visit and look forward to your next stay!...

Clarksville, Tennessee
Reviewed 4 January 2017 via mobile

Offers great service to all who stay there. Staff is the best I have seen ever in my travels across the world truly an amazing experience with amazing people. Always willing to help you get what you need when you need it. Help you look for deals that suit your wallet.

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Thank harper1129
00esa, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

Our entire team here at Extended Stay America - Indianapolis - Airport - W. Southern Ave. would like to thank you for the positive comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is truly a delight to know when...

Reviewed 18 December 2016

This is one of the best Extended Stay properties that I have stayed in! I've frequented this property several time this year and each time has been relaxing. Nice, quiet atmosphere and the beds (special rating of EXCELLENT) are VERY comfortable! And with the renovations, it is even more comfortable! Then there is the staff who are pleasant and very...

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Helpful?
Thank Christopher O
00esa, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

Thank you for being our guest again and again at Extended Stay America - Indianapolis - Airport - W. Southern Ave. and finding us to be a great value. We are delighted to know you had an amazing stay, loved the service provided by our well-trained staff and had a great night’s sleep on the comfy bed. It was our...

Indianapolis, Indiana
Reviewed 28 September 2016 via mobile

Rosie at the front desk did an awesome job! Very friendly staff and great suggestions on where to eat! We booked our room over Priceline and there are three of us. It ended up being a 1 queen bed room. Rosie was nice enough to give us an upgrade for free! I recommend this hotel for everyone!!! 👌🏻👍🏻

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Thank mwaltersd
00esa, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

We appreciate your fantastic review of Extended Stay America - Indianapolis - Airport - W. Southern Ave. and for being our valued guest. It is a pleasure to read about the service you received from our staff. We especially appreciate your nice comments recognizing the service provided by Rosie, and we'll be sure to share your compliments with her. Thank...

Champaign, Illinois
Reviewed 26 September 2016

We stayed here a while ago when we came for a comedy show. Still great service and a wonderful all around hotel. It's a short drive to the city center, but well worth the price. This particular location is right off of the highway

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Thank SHANNON C
00esa, General Manager at Extended Stay America - Indianapolis - Airport - W. Southern Ave., responded to this review

Thank you for being our guest and for taking the time to review your experience at Extended Stay America - Indianapolis - Airport - W. Southern Ave. We are so delighted that you loved our excellent service, the great value we offer for the price and our convenient location which was perfect for your needs. It was our pleasure serving...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Breakfast included
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Indianapolis - Airport - W. Southern Ave.

Address: 5350 W Southern Ave, Indianapolis, IN 46241 (Formerly Extended Stay Deluxe)
Region: United States > Indiana > Indianapolis
Price Range: $115 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Indianapolis - Airport - W. Southern Ave. 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Extended Stay Deluxe Indianapolis-Airport-w Southern Ave Hotel Indianapolis
Extended Stay Indianapolis
Indianapolis Extended Stay
Extended Stay America Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Indianapolis - Airport - W. Southern Ave. staff and other travellers.
3 questions
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11 months ago
Malaysia
over a year ago
Indianapolis, Indiana

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Questions? Get answers from Extended Stay America - Indianapolis - Airport - W. Southern Ave. staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the third floor is the best”
 of 5 bubbles briancW5732PK, 18 Jan 2017 | Read review
“This hotel was very quiet and clean, I believe that we were on the north side and there was a very good view”
  • Suite
 of 5 bubbles SHANNONC944, 25 Sep 2016 | Read review
“be pleasant.”
 of 5 bubbles NavyCVSixtyFour, 24 Aug 2016 | Read review
“Room 227 was the room I was in.”
 of 5 bubbles 414levil, 28 Jun 2016 | Read review
“Check the stability of tables or any furniture before placing valuables or food down.”
 of 5 bubbles janniceb2015, 6 Dec 2015 | Read review
5 of 5