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The hotels was very clean and well maintained. Staff was very helpful. Breakfast was included, not spectacular but good. The rooms were clean and quite with very comfy beds. DIdn't use the business amenities but the meeting rooms and lounge looked very nice.
Staff was very friendly and helped. Room was clean and well appointed. Had a dripping faucet and it was attended to first thing in the morning. Breakfast was included and they have a nice variety. It's hard to find fault with the Cinnamon Rolls.
Response from Trina B, General Manager at Holiday Inn Express Hotel & Suites GoshenResponded 22 March 2017
Thank you for taking the time to give our hotel a review. My staff will enjoy hearing you enjoyed your stay. I agree with you, the cinnamon rolls are wonderful.
Just looking for a place for my wife and I to crash for the night while traveling and we were happy with our stay. Price was great, room was clean and breakfast as always for Holiday Inn Express was good.
When we arrived, no one was at the desk to help us. It took several minutes to for someone to hear us calling out and when they came out, no apologies or even a smile was made. There was an antiseptic smell in the lobby...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites GoshenResponded 26 March 2017
Thank you for choosing to stay with us and for sharing your thoughts with us. Reading through your review, it is regrettable to knwo that our welcoming staff failed to assist you accordingly upon your arrival. Also, I am sorry about the unpleasant...More
When I tried to get into the pool area the door would not open the lock is apparently broken and the lady at the front desk said that she'd be right with me, meanwhile she continued checking in 4 guests standing in line. I didn't...More
Thank Rick G
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites GoshenResponded 18 March 2017
Hello Rick G,
Thank you for staying at the Holiday Inn Express And Suites, Goshen.
I apologize that your stay was not successful as you would have wanted it to be due to concerns you had with access to the pool area. Despite that, I...More