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My husband and I stayed here for one night on our way to Chicago. It was perfect for us. Nice king room. Smoking was fine for us. Great buffet and we won enough to cover the cost of the room and pay for our dinner....More
Response from PNKinc, Guest Relations Manager at Ameristar Casino Hotel East ChicagoResponded 3 weeks ago
Thank you for taking the time to leave us a review, and congratulations on your lucky win! We're very happy that you enjoyed your stay with us. We hope you can make it back for another visit soon.
This is my second stay in a months time where the need for housekeeping services has proved to be horribly disappointing. Both events (one for a replacement TV remote, the other for shampoo that was missing from the room) can be summed up in two...More
Thank Gor S
Response from PNKinc, Guest Relations Manager at Ameristar Casino Hotel East ChicagoResponded 4 weeks ago
We're very disappointed to hear about your experience staying with us. We strive to provide the greatest service for our guests and are actively taking steps to improve our hotel housekeeping. We hope you're able to join us again soon for a stay that's more...More
My mother and I stayed here while we were visiting family, and decided it would be nice to get some fun in. The 1st room giving was supposed to be non-smoking. It was far from it. Ashes on the table and bed. Empty wrappers in...More
Thank ashley j
Response from PNKinc, Guest Relations Manager at Ameristar Casino Hotel East ChicagoResponded 13 March 2018
Thanks for taking the time to leave us a review, Ashley! We're glad that you were able to enjoy your visit despite the level of smoking in the hotel and casino. We hope you can join us again soon for another great stay with a...More
The rooms can be kind of hit or miss on the cleanliness and condition of the furnishings but for the most part they are good but I wouldn’t pay for them unless you get a comp from the casino. Also there has been a very...More
Thank rich m
Response from PNKinc, Guest Relations Manager at Ameristar Casino Hotel East ChicagoResponded 8 March 2018
Thanks for taking the time to leave us a review, Rich! We're very happy that you enjoyed your visit and appreciate the chance to hear your feedback regarding the quality of your stay. We hope you can come back to see us soon!
I go to all the casinos in Indiana and the ameristar is one of the biggest and nicest one. The only problem I have with them is the other casinos offer more comps when you play. I think if you spend your money you should...More