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Ameristar Casino Hotel East Chicago

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Ameristar Casino Hotel East Chicago
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290 Reviews from our TripAdvisor Community

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Showing 288: English reviews
Portage, Indiana
Reviewed 2 days ago NEWvia mobile

James Bond made our trip special from the second we walked in to the moment we left. He was friendly, helpful, warm and hilarious. He is a true gem and should be praised/rewarded. Be blessed Mr. Bond!

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Helpful?
Thank fritzy2007
Las Vegas, NV
Reviewed 4 weeks ago via mobile

Flew from Vegas with my wife to play a poker tournament at the hotel/casino. We had a reservation for 5 nights that we booked well in advance. Our Southwest flight was delayed and we called the hotel to make sure they would hold us a nonsmoking king since we would be arriving very late. They assigned us room 316 and...

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Helpful?
Thank stanj98
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Dear stanj98 - Thank you very much for your recent visit and for your review. We are troubled to see that your experience wasn't perfect. We apologize for the issues with your check-in experience as well as your room change. We strive to provide the highest level of service to all of our guests, and we have shared your review...

Reviewed 16 January 2017 via mobile

This place is pricey but well worth it,they food is great,the burgers are to die for,the atmosphere is great for people that love sports,The food comes on time and is nice and hottttt.THERE IS A CASINO THERE ALSO U CAN EAT A BUFFET AND THE HOTEL IS WONDERFUL TO STAY AND GAMBLE.

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Helpful?
Thank Msvodea123
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Dear Msvodea123 - Thank you for taking the time to share your outstanding review with us. We are delighted to hear that you think our food is great, especially the burgers, and that our hotel is wonderful. We have shared your compliments with all appropriate departments and look forward to hosting you again in the future. Kind Regards, Ameristar Casino...

Toronto, Canada
Reviewed 9 January 2017

Been taken to lunch at this casino a few times. I had meetings on the Friday afternoon and my wife came along for the trip. Perfect stay, we will return whenever the opportunity arises. Staff were so friendly and sincere and went out of their way to help.

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Helpful?
Thank David R
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Dear David - Thank you for taking the time to share your experience with us. We are delighted to hear that you had an excellent time visiting us and that you thought our staff was very warm and welcoming. We have shared your compliments with the appropriate department and look forward to seeing you again in the future. Sincerely, Ameristar...

Reviewed 8 January 2017 via mobile

We came to Chicago for a birthday party and stayed at Ameristar. Beautiful hotel and casino, comfortable beds and great staff. The doorman James Bond was awesome! He was always ready to help us and made us feel right at home. Highly recommended place!

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Helpful?
Thank Beth B
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Dear Beth - Thank you for taking the time to detail your wonderful experience with us. We are thrilled that you chose to celebration your birthday with us and that you had such a great time. We are also happy to hear that you especially enjoyed the comfortable beds and service from our team. We have shared your compliments regarding...

Reviewed 14 December 2016

Words can not express how satisfied I was with the service, rooms, and food. The staff was so easy to work with, we planed our company Christmas party at the Ameristar. from the planning stages , to the day of the party what a joy to work with.

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Helpful?
Thank Michael F
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Dear Michael - Thank you for taking the time to share your outstanding review with us. We are thrilled to hear that you had an exceptional experience and that you especially enjoyed the rooms and food. We are also happy to hear that the service made your experience even more memorable, and we will be sure to share your compliments...

Chicago, IL
Reviewed 10 December 2016

The actual casino is old, smelled like cigarette smoke, and is actually on a boat, not huge. The area is mostly industrial, view is of Lake Michigan, railroad, expressways, other industries. The hotel was surprisingly nice. Decorated for the holiday, clean, updated furnishings, variety of restaurants, event space nice. Im a picky person, so i can see flaws and room...

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Helpful?
Thank MsTracy1
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Dear MsTracy1 - We appreciate you taking the time to detail your experience and are pleased to hear that you thought our hotel was nice. We have also shared your feedback regarding the smoke with our facilities team for review, and we hope to welcome you back in the future. Kind Regards, Ameristar East Chicago.

Indiana
Reviewed 26 November 2016

Out of the Casino/hotels in Northwest Indiana, this one is by far the best. Even if we were'nt talking NWI I'd still consider this to be a 4 star hotel. The rooms are aesthetically pleasing and well kept. The front desk staff is always available and upbeat. I've stayed here many time both paid and complementary. The beds are AMAZING....

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Helpful?
Thank Marcus_BSU
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Good afternoon, and thank you for your recent visit and review. We are delighted to hear you think we are the best casino hotel in Northwest Indiana and that you love the hotel rooms and service from our team. We are also thrilled to hear that our staff was able to accommodate you on your recent visit. and we will...

Reviewed 15 November 2016

This casino had a lot of older Machines and they were so jam packed together there was hardly any room for walking in between. Not for anyone with a walker or a scooter. They had very few newer slots. Very disappointing. I won't be back. And the layout is horrible.

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Helpful?
Thank Laurie M
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Dear Laurie, Thank you for taking the time to share your experience with us. Our goal is to provide five-star guest service in all departments, and we sincerely apologize that we did not achieve this during your stay. We have forwarded your comments regarding the slot machines and layout to our casino operations team, and thank you once again for...

Nashville, Tennessee
Reviewed 27 October 2016

I was hesitant to stay in the area for a local event. I found Ameristar (4 Star Hotel) and it was close to my event. The staff were very nice, accommodating and great. A special recognition is needed for all the front desk staff, especially Danica, Denise and Chenelle. You were Awesome!!! I would not hesitate to stay there again!!!

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Helpful?
Thank JohnfromNashville
Kristina D, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this review

Dear JohnfromNashville - Thank you for taking the time to share your glowing review with us. We are thrilled to hear that you had a wonderful time during your hotel stay here at Ameristar and that you especially enjoyed the service from our staff. We will be sure to pass your compliments of Danica, Denise, and Chenelle on to their...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Ameristar Casino Hotel East Chicago is a full-service luxury hotel that boasts a variety of amenities. Complimentary wireless internet In guest rooms and a 24-hour fitness center are available for guests to use throughout their stay. The 56,000-square-foot casino includes four spacious playing levels, with one of the largest selections of games in northwest Indiana. Ameristar East Chicago includes diverse selection of restaurants ranging from deli sandwiches to steaks and seafood. ... more   less 

Additional Information about Ameristar Casino Hotel East Chicago

Address: 777 Ameristar Boulevard, East Chicago, IN 46312
Region: United States > Indiana > East Chicago
Price Range: $128 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ameristar Casino Hotel East Chicago 4*
Number of rooms: 290
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Ameristar Casino Hotel East Chicago staff and other travellers.
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Questions? Get answers from Ameristar Casino Hotel East Chicago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room had a view of the harbor/yacht club. Was nice. A few times heard loud conversation from next room.”
 of 5 bubbles davidrC149HQ, 8 Jan 2017 | Read review
“Never had a bad room yet !”
 of 5 bubbles M7360CImichaelf, 14 Dec 2016 | Read review
“Ask for the view of Lake Michigan”
 of 5 bubbles MsTracy1, 10 Dec 2016 | Read review
“My Room ended in 11 and I had a Great View of the Harbor of Lake Michigan”
 of 5 bubbles JohnfromNashville, 26 Oct 2016 | Read review
“the rooms on the higher floor seem to be more quiet,”
 of 5 bubbles MONTERREY1957, 12 Sep 2016 | Read review
5 of 5