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I was extremely satisfied with our experience at this hotel . The service provided to us by the staff was excellent and we were impressed with the way this hotel was well maintained inside and out upon arrival . Not to mention the beautiful scenery...More
I recently stayed at this hotel and had such a great experience! When we walked into the hotel, we were greeted very warmly and the lobby is very open and beautiful. Our guestroom was extremely spacious and clean! It was great having a refrigerator and...More
I think they are trying but this property needs a little more TLC. The lobby sure is impressive with a lot of wood and a certain feeling of warmth. The staff at the desk was nice and she did her job well. The elevators are...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Carmel - WestfieldResponded 4 October 2016
Thank you for staying with us recently and for taking the time to write a review of our hotel. Allow me to apologize for any inconvenience you may have experienced due to our elevator, some of our room amenities and the unusual smell....More
I was very surprised the condition of a Holiday Inn. Took the elevator once and opted for the stairs the rest of the stay. Got to the room and no soap. What else did they forget? Next, the TV didn't turn on. I guess it...More
Thank Michael M
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Carmel - WestfieldResponded 13 September 2016
Dear Michael M.
Thank you so much for staying with us and taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for....More
Well, interesting experience, Back at 5 pm from golfing in the humidity, looking forward to a shower, no towels, call the front desk: we have a problem with our house keeping, and cannot clean your room, and we know the water stinks but working on...More
1 Thank lovegolfsailing
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Carmel - WestfieldResponded 16 August 2016
Thank you for your feedback and for staying with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. We constantly strive to provide an environment of comfort...More
USD 128 - USD 231 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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