Love is in the details and there is no attention to detail here. Asked to check in one hour early - NO. Asked for top floor - NO. Asked for late check out - NO. Our room was so musty, mildewy and damp. The air...More
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The staff was so friendly and helpful through out my whole stay ! My room was very clean as was the whole hotel ! The breakfeast was hot, very convenient location for shopping. I will most definitely be back .More
Dear Lucas Creasy, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and even more pleased that you enjoyed our breakfast and the cleanliness of our hotel. It's something our staff takes great pride in,...More
This HI Express is a bit older. They are easy off / easy on access to Highway 31 North/South. They have plenty of adjacent to hotel free parking. The exterior of the hotel and the grounds are well maintained. They are also walkable distance to...More
To be sure I have the right hotel this is for the Holiday Inn Express on Thatcher Ln in Carmel. The place is a dump. Walls dirty, elevator dirty. HVAC unit right by bed and couldn't set to continuous fan. Had a suite and couch...More
Hi Ford B, Thank you so much for sharing your experience with our hotel. I would like to apologize for the inconvenience you had with the cleanliness of the hotel and the rooms, the condition of the AC, and the lack of shower toiletries just...More
"Watch your credit cards and IHG Rewards Points, they have major billing issues at the property. Incompetence..."