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SpringHill Suites Chicago Waukegan/Gurnee

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SpringHill Suites Chicago Waukegan\/Gurnee
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308 Reviews from our TripAdvisor Community

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Showing 303: English reviews
Start your review of SpringHill Suites Chicago Waukegan/Gurnee
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Reviewed 1 week ago via mobile

Very nice spacious rooms. Great staff, very welcoming and polite. Breakfast could be improved with greater eating options. I would definitely recommend this hotel anyway if you are visiting any nearby location.

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Helpful?
Thank Magdalena S
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review

Dear Magdalena S, We are thrilled to hear that we provided you with a comfortable stay. Your sincere feedback, which includes successes and an area for improvement in breakfast, help guide our team who strive to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return....

Palmdale, California
Reviewed 2 weeks ago

I really appreciate that we are accomodated by Ms jerine at the front desk even though its an early check-in. The hotel is nice, the room is big and spacious and the staff are great. The facilities are good and the breakfast is great. It is very convenient and close to the base to attend a navy graduation. All in...

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Helpful?
Thank talorns
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review

Dear talorns, Your feedback is welcomed and appreciated. Reflections like yours allow us to monitor our guest experience. I’m glad to hear you enjoyed our friendly service and comfortable accommodations. Thank you for your time in reviewing your experience, and we hope to host you again soon. Best, Tim Sokley General Manager

Grafton, Massachusetts
Reviewed 3 weeks ago via mobile

Decent hotel, clean, large rooms and quiet. Amenities are pretty average, nothing wow, but plenty good for me for work trips. Breakfast is free, but limited, scramble eggs, sausage, fruit, pastries, yogurt etc. Will likely stay here again as switch off between the Courtyard and here. All in all, no complaints.

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Helpful?
Thank TonyMundain
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review

Dear TonyMundain, We’re pleased to hear our clean & quiet accommodations made for an enjoyable stay. Reflections like yours allow us to monitor our guest experience. Thank you for choosing us and we look forward to seeing you again soon! Best, Tim Sokley General Manager

Marietta, Georgia
Reviewed 4 weeks ago via mobile

Modern decor, tasty breakfast, clean and attentive customer service. We were able to get a group rate for our family event that was quite reasonable. Location was convenient to expressway, Waukegan and retail.

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Helpful?
Thank 2017CJJ
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review

Dear 2017CJJ, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort your family experienced due to our modern accommodations and friendly service. On behalf of our entire team, I thank you for your kind remarks. Please...

Zagreb, Croatia
Reviewed 5 December 2016

The place is clean, with spacious rooms. There was a funky smell in my room, I'd prefer if the hotel staff would check into it and get rid of it. Nothing horrible, but a big anoying. Breakfst was far from perfect, very simple and same every morning. Would appreciate putting more effort into it. Location is, as fas as I...

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Helpful?
Thank Ksenija_Zagreb
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review

Dear Ksenija_Zagreb, We are thrilled to hear that we provided you with a comfortable stay. Your sincere feedback, which includes successes and areas for improvement, help guide our team who strive to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We hope to have the opportunity to host you again....

Reviewed 24 November 2016 via mobile

My son graduated from the Navy here in Waukegan. The staff at the hotel were very friendly and helpful. Provided great information on local attractions and travel plans. Enjoyed our stay. They don't have a hot tub...that was the only downfall.

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Helpful?
Thank Mia J
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review

Dear Mia J, We take pride in providing the best accommodations and service, so your compliments are appreciated. I’m delighted to learn your stay was pleasant. I look forward to sharing your feedback with the entire team. Thank you for your attention in reviewing our hotel and congratulations on your son's Naval graduation. Best, Tim Sokley General Manager

Reviewed 7 November 2016 via mobile

This is week 7 that I have been staying here and I cannot say enough about how great the staff is here. I left some luggage and office supplies and when I checked in tonight it was already in my room! I also had a goodie bag waiting for me! Everyone from top to bottom is friendly and helpful. If...

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Helpful?
Thank Cris G
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review

Dear Cris G, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As our valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for choosing us. Best,...

Reviewed 31 October 2016 via mobile

Never again. Six families were told to park in Chase Bank parking lot by staff as hotel parking full. Was told they have contract. Six families came out to NO cars. All towed. Front desk response...here is the managers card, she will be in tomorrow. Six families from out if town, with children told. .sorry. it cost us each 325...

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Helpful?
1Thank vicki66
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review

Dear vicki66, We value your feedback and have been in contact with you regarding your visit. Thank you for your time in reviewing our hotel. Sincerely, Tim Sokley General Manager

Simi Valley, California
Reviewed 26 October 2016

Stayed here for a week on business and enjoyed the room and the whole facility...close to a lot of places to eat...or shop...and freeway close to. The breakfast was typical for free and could use a little more imagination...they do have a small cozy bar area which is unusual for these types of places... Probably the newest and best property...

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Helpful?
Thank Steve L
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review

Dear Steve L, We are delighted that you took the time to write. Your review lets us know that your stay was enjoyable. Our team works hard to provide a pleasant stay, so we appreciate knowing you felt comfortable while traveling. We thank you for your patronage and hope to be your hotel of choice in the area. Best, Tim...

Reviewed 18 October 2016

I'm ready to move in permanently. Wonderful staff, very friendly. Nice rooms with two toilets. I alternated. Rooms have sitting area and comfortable beds and desk. Even has a nice little bar, which helps to relax.

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Helpful?
Thank charles l
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review

Dear charles l, We’re happy to hear from you and glad to know you enjoyed your stay. I’m pleased you found our amenities and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward to hosting you again. Best, Tim Sokley General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
A perfectly situated hotel for the Waukegan and Gurnee area, SpringHill Suites Chicago Waukegan/Gurnee hotel combines contemporary style and spacious accommodations. Ideally located just minutes to major companies such as Abbott Laboratories, Baxter Healthcare and Cardinal Health, and in close proximity of Great Lakes Naval Base for PIR guests. Six Flags Great America Amusement Park and Gurnee Mills Shopping Mall are both under 5 miles away for those that wish to enjoy. You'll find plenty of room to work, eat or just relax in our generous suites with separate living area, 37" flat screen LCD HD TV, microwave, mini-fridge and free wireless high speed internet. Revitalize each morning with our complimentary new breakfast buffet. Take a dip in our Indoor Pool. Our Fitness Center, Business Library and Market are open 24 hours for convenience. Relax at our hotel bar, Escape. Experience an award-winning hotel with cheerful, friendly service at the SpringHill Suites Chicago Waukegan/Gurnee. ... more   less 

Additional Information about SpringHill Suites Chicago Waukegan/Gurnee

Address: 4101 Fountain Square Pl, Waukegan, IL 60085-6716
Region: United States > Illinois > Lake County > Waukegan
Price Range: $121 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Chicago Waukegan/Gurnee 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Springhill Suites Chicago Waukegan/Gurnee Hotel Waukegan
Springhill Suites Waukegan
Hotel Style:
#2 Business Hotel in Waukegan
#4 Family Hotel in Waukegan
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Chicago Waukegan/Gurnee staff and other travellers.
3 questions
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Newton, Massachusetts
4 months ago
Western US
over a year ago

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Questions? Get answers from SpringHill Suites Chicago Waukegan/Gurnee staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms are big and spacious, bed is soft and comfortable”
 of 5 bubbles talorns, 11 Feb 2017 | Read review
“#225 was great for handicapped accessibility. Even though directly over front door, no noted noise from outside.”
 of 5 bubbles djc67, 12 Aug 2016 | Read review
“Odd numbered rooms do not have highway noise.”
 of 5 bubbles AnnaM843, 19 Jul 2016 | Read review
“make requests ahead of time and it will all be taken care of by the time you get there.”
 of 5 bubbles 5thatDrive, 9 May 2016 | Read review
“I loved that the toilet and shower were separated with a big walk in closet in between.”
 of 5 bubbles 703brendag, 2 May 2016 | Read review
5 of 5