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This would be a great choice for families, with a full kitchen and separate bedroom, and a fold-out couch. As it was just me in the room for one night I didn't use all of the space but this was a nice, clean, quiet hotel....More
Response from General M, General Manager at Residence Inn Chicago Naperville/WarrenvilleResponded 16 August 2017
Aymee75, Thank you for taking the time to review your recent stay. We're so happy to know it was a great hotel experience for you! We enjoyed your visit and welcome you back whenever you are in the Naperville area again.
The stay was good overall. Clean and spacious room. Comfortable sleeper sofa. Front desk staff were polite and welcoming. The free hot breakfast was also pretty good with quite a few different choices. The only downside was the hidden $20 a day charge for what...More
Response from General M, General Manager at Residence Inn Chicago Naperville/WarrenvilleResponded 10 August 2017
Thank you for sharing your experience on TripAdvisor! We always love to hear our guests’ feedback and we’re so glad to hear that you enjoyed your overall stay.
I would like to help explain the incidental “charge” a little bit. This is only...More
This hotel really impressed! Jacque and Elizabeth were two of the most amazing and friendly people in all of Chicago! This stay was hands down the best stay that I could have asked for. The rooms were clean and the breakfast was good.
Response from General M, General Manager at Residence Inn Chicago Naperville/WarrenvilleResponded 25 July 2017
markshaw2211, We're happy to hear you enjoyed our cleanly accommodations, tasty breakfast, and wonderful staff! Thank you for the five star review. We hope to welcome you back again during future visits to the Chicago Midway area!
Jeff (G.M.) and his staff go out of their way to make every guest walk away having had a great stay. In particular - Yolanda (room attendant) , Greg (Asst. G.M.) , Rachel and McKenzie all go above and beyond with their efforts to make...More
Response from General M, General Manager at Residence Inn Chicago Naperville/WarrenvilleResponded 7 July 2017
flyingtraveling24-7, We are so happy to know that the service you received while staying at our property really stood out to you, and appreciate that you wanted to highlight it in a review! Our staff takes great pride in what they do and I will...More
We made reservations at this hotel based on the large number of positive reviews. However, our experience was anything but positive. Upon arriving at about 7PM, there was no one at the front desk and we literally spentb10 min walking around the lobby saying "hello,...More
Response from Jeff P, General Manager at Residence Inn Chicago Naperville/WarrenvilleResponded 7 July 2017
Thank you for taking the time to share your recent experience at the Residence Inn Chicago Naperville/Warrenville with us.
As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest...More
I would have to agree that a commuter train will get you downtown easy. The old CNW (now Metro) line runs out to Downers Grove, etc. Then you can do the subway/L around town. I believe the train stations have free... More
I would have to agree that a commuter train will get you downtown easy. The old CNW (now Metro) line runs out to Downers Grove, etc. Then you can do the subway/L around town. I believe the train stations have free parking. Also, UBER Chicago is excellent and a real value when you need a ride.