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Hotel Indigo Chicago - Vernon Hills

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Traveller (70)
Room & Suite (49)
Pool & Beach (3)
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Rooms
23 Dec.24 Dec.
|
1 room, 2 adults, 0 children
Standard Room
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About
  • Excellent40%
  • Very good33%
  • Average14%
  • Poor7%
  • Terrible6%
Close to local attractions and businesses, the Hotel Indigo® Chicago Vernon Hills hotel is perfect for any trip, business or pleasure. To put it plainly, our rooms are “huge,” each with its own sitting area, and our staff is passionate about providing each and every guest with personalized service. The nearby Cuneo Mansion and Gardens serve as inspiration for our hotel’s artwork, and the whole space evokes an upscale feel, with a front desk that occupies a two-story lobby: expansive, but not at all unwelcoming.
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Property amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Business Centre with Internet Access
Pool
Room Service
Free Parking
Wheelchair Access
Restaurant
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Room features
Non-Smoking Rooms
Air Conditioning
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Safe
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Annual Sale
Hotel deals
Location
Full view
58Somewhat walkable
Grade: 58 out of 100
87Restaurantswithin 0.5 km
4Attractionswithin 0.5 km
Reviews(215)
Traveller rating
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Ergin K
16833
Reviewed 18 Oct. 2018via mobile
You get what you expect. Nice rooms, small gym. It's in an industrial area so if you have business around it's convinient. The breakfast is a let down since it's not a buffe and the seating area is small.
Thank Ergin K
Jennifer G
5113
Reviewed 9 Oct. 2018via mobile
Stayed three nights in a king room on 6th floor. Very large room with comfy beds and sofa. Lots of space for families if your looking for a place in the area, and perfect for business travelers. The desk and ample outlets were appreciated. Loved the Aveda amenities.

The bed was very comfortable and well appointed with good pillows and a nice combo of sheets, comforters and blankets.

It was warm and muggy during our trip and the AC worked well - kept room very cool.

Saltwater indoor pool and good gym. Nice restaurant with healthy choices and room service which was unexpected. The one bad experience we had, was followed up by a call from Manny who made us a sandwich and delivered it to our room “on the House.”

Free online access Wall Street journal and WiFi.

Safe parking and attentive front desk staff.

The only reason I didn’t give 5 stars is because of the wear and tear in room (needs some fresh paint and a few things fixed here and there) and the extra linens and comforter in the closet was soiled with crusted food.

The location could not be more perfect! Literally every shop, store, restaurant and the new beautiful Mellody Farm center a few mins away.

Our rate was very reasonable ($119 per night) and included breakfast vouchers.

I’ll be back for work in a few weeks and already booked my team rooms here again.

Thank Jennifer G
Response from LoriH2129, Manager at Hotel Indigo Chicago - Vernon Hills
Responded 15 Oct. 2018
Thank you for joining us and taking the time to share your comments. We're delighted you found our service & accommodations inviting and look forward to your return visit. We have shared your comments with our housekeeping department as we strive to provide the best accommodations possible to our guests.
Wayne H
United Kingdom
13832
Reviewed 15 Sep. 2018via mobile
We frequent IHG through Europe and US and our first stay at a Hotel Indigo was disappointing with the condition of our room and lay out.

First the good. Lobby was nice. Room is spacious with a separate living area. Ample desk area, plenty of out lets, fridge in room.

Disappointing part. Quite a bit of trash in parking lot. Fridge is in closet so can get in the way of hanging items. Bath door scraped floor and hard to close. Mildew on ceiling above shower. HVAC noisy. And personally I hate the sink outside the bathroom - bathroom small with no bath towels in it. They stored under the sink in other room.

We did not use any amenities but do have a bar and room service we saw.

As IHG rewards club members we will continue to stay at IHG properties but probably will not be returning to Hotel Indigo in Vernon Hills.
Thank Wayne H
Response from IHGService, Guest Relations Manager at Hotel Indigo Chicago - Vernon Hills
Responded 30 Sep. 2018
Hi Wayne H, Glad to hear back from one of our IHG Rewards Club members. Thanks for sharing feedback about your most recent stay. I am sorry to hear that you were less than satisfied with the rooms layout and cleanliness. This will be shared with the team for future improvements. Once more, thanks for leaving your thoughts and despite some setbacks, I hope you give us another chance to welcome you back soon. Many Thanks, Ronald R. Case Manager IHGService
Marilynn O
10
Reviewed 14 Sep. 2018via mobile
I feel completely mislead as to the quality of your property. It is messy, low brow and completely misrepresented visually on your website. I’d recommend the Hampton Inn over this travesty. Checked in today and can’t wait to check out.
Thank Marilynn O
Response from IHGService, Guest Relations Manager at Hotel Indigo Chicago - Vernon Hills
Responded 28 Sep. 2018
Hello Marilynn O, I understand your disappointment with the property, and I'd like the chance to look into this for you. Please refer to the direct message I sent. I'll be on it, as soon as I receive your reply. I'm sorry this happened. I trust that our hotel has no intention to mislead any of our guests and they will have a closer look at the website photos. I look forward to hearing your from you soon! Thank you for trusting Hotel Indigo. Regards, Anna R Case Manager IHGService
Chris D
Seattle, Washington
184
Reviewed 17 Aug. 2018via mobile
As a frequent traveler I was in town for a 4 day business trip and I found the room to be very nice and the bed / pillows were more comfortable than most places I stay.
This is where the “but” comes in. The breakfast, although pretty good, is amongst the worst run operations I have seen. Since there is no self serve coffee you are forced to wait for a server which took several minutes each day with the exception of this morning (my last day) where I surprisingly got a cup immediately. My first morning took the longest because they needed to brew some first. Keep in mind that I came to breakfast at about 6:45 each morning.
This is where more “but” comes in. For 2 days in a row the 1/2 & 1/2 creamer was bad and each time I had to find out the hard way by pouring the cottage cheese looking creamer into my coffee and for some reason it takes the servers several minutes to get me a new cup of coffee. So much for getting my coffee immediately this morning.
To the management......I hope that you are reviewing your procedures for how the breakfast area is run and to focus on quality control. As a frequent traveler one of the most important things is fresh coffee in the morning and a smile from the staff. We business travelers are away from our families and while at your hotel are your “family” or at least want to feel like it.
Respectfully,
CD
Thank Chris D
Response from Lori H, General Manager at Hotel Indigo Chicago - Vernon Hills
Responded 23 Aug. 2018
Thank you for taking the time to share your experience with us. Your feedback is important to us and we certainly have brought these specific instances to the attention of our Food & Beverage manager and the team. We take pride in the service and accommodations we provide our guests at Hotel Indigo. There's nothing worse than starting the day off on the wrong foot and we certainly apologize for the poor service and quality. We hope that you will give us another chance to prove that we are one of the very best hotels in the Vernon Hills area.
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Room Tips
"stay in another hotel!"
stewwwie1
11 Jul. 2018
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"Avoid 3rd Floor, Bring ear plugs and eye mask"
L2471CClaurag
19 Feb. 2018
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"Closet space is limited and is shared with the refrigerator and as stated the bathroom was small."
Noisy41
2 Jan. 2018
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"There is a tiny bit of noise from the elevator. If that bothers you, you may want to choose a room further..."
travelmom0652017
26 Jun. 2017
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PRICE RANGE
USD 77 - USD 188 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel indigo vernon hillsamerisuites vernon hills
LOCATION
United StatesIllinoisVernon Hills
NUMBER OF ROOMS
127
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