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Four Points by Sheraton Chicago O'Hare Airport

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710 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Chicago O'Hare Airport
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Showing 666: English reviews
San Jose, California
Reviewed 13 April 2015

I have stayed at this hotel several times as part of a periodic conference. It is an OK hotel, but definitely not one of my favorites, however the room rates negotiated for our group is very good. During my latest stay I see they are renovating the lobby, this is long overdue. My take on the hotel: Pluses: Airport shuttle...

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1Thank Hoppers33020
Reviewed 11 April 2015 via mobile

Stayed one night when transiting. Big mistake. Never again! Dirty room, un-ironed (probably not changed) bed sheets, greasy sticky in room menu, hair in the bathroom, old and tired looking room, unhappy staff. Do I need to say more?!?! I have stayed in many Sheraton Hotels. Never seen this bad.

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2Thank orjnlP
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear orjnlP, I assure you, cleanliness is a top priority to us, and so we apologize we did not meet these expectations in your case. Additionally, we are sorry you encountered poor service during your stay as our team usually takes pride in delivering outstanding service to each of our guests. We appreciate you bringing this to our attention, and...

Harrisburg, Pennsylvania
Reviewed 11 April 2015

Good shuttle from ORD. Pleasant check- in. Room was very good. There is some remodeling going on in the lobby which for now gives it that construction appearance. Attached restaurant was good. Has a pool and fitness room but didn't use it. Meeting rooms were very nice. Overall a decent place but it is showing some signs of wear and...

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Thank campinguy16
Chicago, Illinois
Reviewed 6 April 2015 via mobile

Pool was freezing had to tell front desk room was tiny and alarm went off at 7 in morn the hotel never told all the occupants when everything was ok waiting outside in cold with 3 children front desk personality was cold never again also no parking anywhere had to look for 20 min

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Thank Carl Z
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear Carl Z, We are very sorry you were dissatisfied with your stay and apologize for the inconveniences you encountered while at our hotel. Our team strives to provide the best experience for our guests, and we will address your comments with our staff. Again, we are sorry to disappoint you, and we appreciate you sharing your feedback with us....

Longboat Key, Florida
Reviewed 5 April 2015

Major things going on in the lobby, but the room was neat and clean, and very quiet. The bed was very comfortable, which is high on my list. There was a fridge and large flat screen tv in the room. I will go back again for sure.

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Thank Aunt2five
Little Rock, Arkansas
Reviewed 4 April 2015

We booked a room with two queen beds but was given a room with one king bed. The front desk lady said that was our booking until we showed her the confirmation email. She said she can provide us a roller bed but she is going to charge us 10 dollars. Seriously?

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1Thank Haihong H
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear Haihong H, We sincerely regret your requested room type was not available upon your arrival and are very sorry for the inconvenience caused by our mistake. It’s our priority to provide guests an exceptional service in order to create the very best experience, and we apologize for falling short on this promise. We hope that you were ultimately able...

Fort Pierce, Florida
Reviewed 1 April 2015

As part of Sheraton you would expect a little bit of a higher standards when it comes to quality of furnishings. The carpets were really old and didn't look very clean. I appreciated the extension on my check-out time though.

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Thank Kashfia
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear Kashfia, We’re sorry to hear your expectations were not met, but we’re happy to share that we are in the process of renovating our hotel with plans to fully update our guest rooms. Thank you for writing us a review, and we hope you will give us another try in the future. Take care

Minneapolis, Minnesota
Reviewed 27 March 2015

I was there for one night stay for business. This place was not bad, easy to get in and get out - and they have the shuttle to the airport (which if I knew would have been very helpful). The bar/restaurant around hotel is not bad.

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1Thank Ashbirla
Oshkosh, Wisconsin
Reviewed 22 March 2015

We've used this hotel's park-n-fly package several times. It can be a noisy place. On Friday and Saturday nights they sometimes have several weddings going on. During our recent stay we also had a problem with some of the renovations that are doing. We had to ask for a different room because of a strong paint smell. The folks at...

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1Thank photoguywisconsin
Minneapolis, Minnesota
Reviewed 15 March 2015

First of all, I stayed on the first floor. There was a wedding reception going on and people were running and yelling down the halls from 7pm till about midnight. The door on the room seemed to be made out of paper as I heard every word that was said by everyone that walked down the hall. The hotel is...

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2Thank Kyle V
Megan L, Starwood Hotels at Four Points by Sheraton Chicago O'Hare Airport, responded to this review

Dear Kyle V, We strive to provide all of our guests with a comfortable atmosphere so they can relax, and we regret that we failed to deliver this promise due to you being disturbed by noise from other guests attending an event at our hotel. As you mentioned, we are in the process of renovating our hotel and will pass...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Make yourself at home at the Four Points by Sheraton Chicago O'Hare Airport. Located close to O'Hare Airport, we offer a complimentary shuttle service to/from the airport. ... more   less 

Additional Information about Four Points by Sheraton Chicago O'Hare Airport

Address: 10249 West Irving Park Road, Schiller Park, IL 60176-1453
Region: United States > Illinois > Schiller Park
Price Range: $126 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Chicago O'Hare Airport 3*
Number of rooms: 295
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Also Known As:
Four Points By Sheraton Chicago o`Hare Airport Hotel Schiller Park
4 Points By Sheraton Chicago o`Hare Airport
Four Points Chicago
Chicago Four Points
Schiller Park Sheraton
Schiller Park Four Points
Sheraton Schiller Park
Four Points Schiller Park
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Chicago O'Hare Airport staff and other travellers.
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Questions? Get answers from Four Points by Sheraton Chicago O'Hare Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go somewhere else”
 of 5 bubbles blynne85, 7 Mar 2017 | Read review
“The best way to choose a good room is to stay somewhere else.”
 of 5 bubbles tls268, 1 Nov 2016 | Read review
“Best room is tough. Being by airport and expressway no aesthetically pleasing view, but it was quiet.”
 of 5 bubbles Ganders1984, 19 Jul 2016 | Read review
“Stay on higher floor as they do have parties in suites downstairs (weddings etc)”
 of 5 bubbles mistrey, 4 Jul 2016 | Read review
“maybe a higher floor is cleaner”
 of 5 bubbles auctioneerDePere, 5 Jun 2016 | Read review
5 of 5