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All reviewshappy hourwoodfield mallmovie theaterwafflesroom was cleanevening receptioncookiespace buswithin walking distancethe location is perfectnice breakfastwould stay here againhot tubwe've stayeda great place to staychicago areathe breakfast area
My family and I recently stayed from Saturday to Tuesday, and were very pleased not only with the cleanliness of the hotel, but especially of the friendliness of the staff. We will definitely stay here again the next time we are traveling to the area.
So I'm not going to wait to see how the rest of my stay goes here. After this first night there's no way they're gonna change my mind about giving them 1 star.
So I'm in the city for technical training for work and this...More
Thank Nathan H
Response from QiMgr, General Manager at Quality InnResponded 2 weeks ago
I'm terribly sorry to hear of the condition of the sheets on your bed. We have been trying to reach you since Monday night.
Please reach out to one of the managers at your earliest convenience. We would like to discuss this matter...More
We are currently at the Quality Inn Schaumburg. On day 1 I had a problem with the room not being serviced, but the GM, Kim, didn’t respond to my request for her to call me. When I finally tracked her down 2 days later, she...More
Response from QiMgr, General Manager at Quality InnResponded 3 May 2018
The Quality Inn Schaumburg has a solid reputation for providing excellent service to all of our guests.
Unfortunately, you had my front desk associate so shaken up from the way you were yelling at her, she did not relay the message to me. When you...More
Everyone we came in contact with was friendly. Breakfast was good. A lot of choices. Manager's reception, was also a nice addition. Snacks, wine and more. 24hr coffee and tea. Cookies located at front desk in the afternoon. We stayed for 4 nights, so we...More
My wife and I overnighted here. The hotel is older, and shows some of the wear and tear you would expect. However all the common areas and the room itself were clean and well appointed. The bathroom is small and not well lit. The bed...More