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Embassy Suites by Hilton Chicago - Schaumburg/Woodfield

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Embassy Suites by Hilton Chicago - Schaumburg\/Woodfield
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805 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Chicago - Schaumburg/Woodfield
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Showing 798: English reviews
Fond du Lac, United States
Reviewed 16 March 2017

Hotel is under construction, were not told this when we booked. After noticing this looked up rates and they were $50.00 a night cheaper and on sale. We booked the hotel 2 months prior to showing up. Construction workers worked late into the evening and early in the morning. They turned our water off from 9am to 3 pm on...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank ethanh107
N5591JItimh, Director of Sales at Embassy Suites by Hilton Chicago - Schaumburg/Woodfield, responded to this review

Thank you for sharing your comments. i am sorry your were not aware of the remodeling prior to your arrival. We have it posted on our website and often travelers do not see it. We hope your next stay is better and meets your expectations.

Wisconsin, United States
Reviewed 15 March 2017

The hot tub made a continuous 'draining' noise that was very loud and distracting. We told maintenance and they said that was normal. One night we required two extra pillows and two blankets. Hours later, after the staff had forgotten about us, we called to remind them. When they finally showed, they had only one pillow and one blanket. smh....

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Helpful?
Thank 75tonyn
N5591JItimh, Director of Sales at Embassy Suites by Hilton Chicago - Schaumburg/Woodfield, responded to this review

Thank you for sharing your comments about your recent stay. I am sorry it fell below your expectations. I have forwarded your comments to the appropriate departments so they can continue to use them for training.

Lanark, Illinois
Reviewed 14 March 2017

Embassy Suites in Schaumburg...beautiful, comfy and great overall experience. Would stay again and again. Excellent service. Nice happy hour with snack and one of the best "included breakfasts" ever. Make sure you stay at this one.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank cgriffin2712
N5591JItimh, Director of Sales at Embassy Suites by Hilton Chicago - Schaumburg/Woodfield, responded to this review

Thank you for your kind comments! We share all comments with our staff and they love to hear these.

Reviewed 13 March 2017

I would recommend staying elsewhere until the construction is done. Elevators were unsafe and not level when doors opened. Dust everywhere​ and they had to shut off the water in the middle of the day. The carts for guests to use for luggage were being used by the construction workers so had to wait 45 mins for one. We had...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Marla H
N5591JItimh, Director of Sales at Embassy Suites by Hilton Chicago - Schaumburg/Woodfield, responded to this review

I am sorry your experience was not as it should have been. We have addressed the issue of carts being used by construction so it does not impact future guests. Thank you for letting us know. I am sorry the weekend you stayed had an unusual amount of children participating in a sporting event. We do our best to maintain...

st louis, United States
Reviewed 9 March 2017

The hotel was acceptable in all areas except noise. If you plan to stay on a weekend with families and sporting events, you may want to request a room at the end of a hall. We were in the middle of the hall over the atrium and although it was quiet during breakfast when the atrium was full, the staff...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank sharoncQ6249MP
N5591JItimh, Director of Sales at Embassy Suites by Hilton Chicago - Schaumburg/Woodfield, responded to this review

Thank you for sharing your experience. Although we bring on extra staff to try and minimize the noise. It is difficult to do without the parents help. We will continue to try and find ways to avoid similar circumstances in the future.

Reviewed 9 March 2017

Under HEAVY CONSTRUCTION, loud, lost water for > 2hrs with no way to shower in the morning. No place to park in my handicap spot as moving trucks hired by the hotel illegally parked blocking all of the handicap parking spots. Had to call for towels and linens and housekeeping services 3+ times every time it was needed. Called for...

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Helpful?
Thank Susan T
N5591JItimh, Director of Sales at Embassy Suites by Hilton Chicago - Schaumburg/Woodfield, responded to this review

Thank you for taking time to share your comments. They have been forwarded to the appropriate departments so they can share with their staff.

Reviewed 8 March 2017

We have s tayed here multiple times over 10 years for cheerleading competitions, have brought 20-40 families. Always a great stay, the made to order breakfast is something we look forwar doo, always clean rooms, friendly staff.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank P7174UJdeborahs
N5591JItimh, Director of Sales at Embassy Suites by Hilton Chicago - Schaumburg/Woodfield, responded to this review

Thank you for the kind words. Your continued support is appreciated. Like all comments we share with our staff sop they can continue to improve their levels of service. We love to hear yours.

missouri
Reviewed 8 March 2017

Hotel under renovation and yet at full capacity. Not all elevators operating and construction workers would fill up with equipment so you had to wait. Water was shut off in the morning for 2 hours when we needed to shower for competition. Rates were full price. Should have been warned by hotel of the condition and given opportunity to stay...

Review collected in partnership with Embassy Suites Hotels
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1Thank lins1234
N5591JItimh, Director of Sales at Embassy Suites by Hilton Chicago - Schaumburg/Woodfield, responded to this review

Thank you for taking time to share your experience. The water shut off was beyond our control and we hope you understand. We did take one elevator out of service to make sure we could have it inspected by an outside company to ensure it operating safely. I am sorry you were not offered an alternate location to stay. We...

Schaumburg, United States
Reviewed 8 March 2017

Staff was friendly and accommodating!! The hotel is undergoing some renovations! However that did not effect the accommodations. They are working hard to make the appearance of the lobby and rooms. We were in a renovated room and it was very nice. We will stay again!!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank sharonhR3824XQ
N5591JItimh, Director of Sales at Embassy Suites by Hilton Chicago - Schaumburg/Woodfield, responded to this review

Thank you for taking time to share. The staff loves to get these and appreciate you taking time to write. Thanks!

Merrionette park, United States
Reviewed 8 March 2017

I had a recently renovated room--however you wouldn't have really known. It was not exceptionally clean or new looking. I had NO hot water so a freezing cold shower and washed my face with cold water the next morning. Television was fuzzy, phone sounded like it was dialing a fax machine when I tried to call the front desk so...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 926ginad
N5591JItimh, Director of Sales at Embassy Suites by Hilton Chicago - Schaumburg/Woodfield, responded to this review

I am sorry the room had so many problems. I am glad the staff tried to make adjustments. I hope you will allow us another visit when the remodeling is completed.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our impressive all-suite hotel in Schaumburg offers value added amenities that will save you big; welcome to the Embassy Suites Chicago - Schaumburg/Woodfield. We're located just 9 miles from the Chicago O'Hare (ORD) airport, and just minutes from the infamous Woodfield Mall. We offer complimentary local area transportation to nearby business and attractions, within a 4 mile radius. Hotel guests can enjoy our complimentary cooked-to-order breakfast daily, and our complimentary evening reception. All of our 2-room suites come equipped with a refrigerator, microwave, coffeemaker, and WiFi. Groups and meetings can take advantage of our 8,000 sq/ft of flexible event space, perfect for weddings and business meetings. ... more   less 

Additional Information about Embassy Suites by Hilton Chicago - Schaumburg/Woodfield

Address: 1939 North Meacham Road, Schaumburg, IL 60173
Region: United States > Illinois > Schaumburg
Price Range: $153 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Chicago - Schaumburg/Woodfield 3.5*
Number of rooms: 209
Reservation Options:
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Also Known As:
Embassy Suites Hotel Chicago
Schaumburg Embassy Suites
Hotel Style:
#19 Business Hotel in Schaumburg
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Chicago - Schaumburg/Woodfield staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Chicago - Schaumburg/Woodfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request to not be by the ice machine or elevator”
draya916, 12 Apr 2017 | Read review
“The higher the quieter.”
drcser, 3 Apr 2017 | Read review
“Wait till reno is done”
TypeAGal, 30 Mar 2017 | Read review
“Be sure to book a room as far away from the construction noise that goes all day. Wifi is awful.”
susantQ4048EB, 9 Mar 2017 | Read review
“As of March 2017, the 4th and 5th floor rooms were remodeled. The whole hotel is being remodeled, but these are currently done and nice.”
mommy24kids, 6 Mar 2017 | Read review
5 of 5