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All reviewsthe concierge loungeindoor and outdoor poolsfront deskroom servicewoodfield mallbusiness travelerkey cardbreakfast buffetchecking outshopping and restaurantsbusiness tripnice staystaff was very friendlystarbuckslobbyhighwaychicago
This hotel bed was not comfortable. Pillow options is a too soft large or a too firm oversized square. The bathroom shower had mold and rust. Outside windows are too dirty to see out of. Front desk late night check in was sketchy.
We had 2 rooms for a quick overnight, and the front desk worked hard to accommodate our requests - despite the fact that we weren't Loyalty Club members or part of a bigger group. They showed genuine hospitality despite our leisure rates. We really enjoyed...More
Customer service at front desk is great but the hotel rooms need a makeover as they are still the older rooms from the 1990's. Queen size mattresses are hard and the pillows are thin, not like other Marriott properties I've stayed in over my many...More
Thank Adam D
Response from Ryan M, Front Office Manager at Chicago Marriott SchaumburgResponded 3 weeks ago
Thank you Adam for your honest feedback. We are currently preparing a couple of model rooms so we can roll out our exciting renovations later this year. Please feel welcome to contact me so I can keep you updated on our hotel's progress.
We were overnight guests after a Chicago Fire game. The hotel was clean, and had a very friendly staff. Doorman greeted us. Easy check in and the waitstaff at the breakfast buffet were very accommodating and friendly. We are in this area quite a bit...More
I stayed here several years ago and this place has not aged well and rooms need modernization. Also we stayed on a weekend and there was a large wedding going on with an outdoor tent reception and the wedding people were all over the lobby...More
1 Thank OldTimer33592
Response from Ivan R, Front Office Manager at Chicago Marriott SchaumburgResponded 6 July 2018
Thank you for leaving honest feedback with us. I apologize that your stay was not a comfortable one. We strive to ensure that our guests lodging needs are not only met, but exceeded. I will share your feedback with our team to ensure...More