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We were woken up one night by a dog barking within the hotel at 4:30 AM. This is unacceptable. But much worse we were woken up repeatedly by two males fighting and threatening to kill each other in the next room. We called the desk...More
Response from Manager_11525, Manager at Extended Stay America - Chicago - Schaumburg - I-90Responded 29 November 2016
Thank you for your recent review of your stay. The situation you described regarding the secure feeling of the hotel is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, I am going reminding the staff of the...More
Jim at the front desk was fantastic. He called ahead to arrange and early check in at my next hotel Chicago O'Hare extended stay. This made it way easier especially because I was traveling with three children including an infant. It would've been difficult to...More
Response from Manager_11525, Manager at Extended Stay America - Chicago - Schaumburg - I-90Responded 7 October 2016
We appreciate you taking the time to write a review. I am pleased to see you were given excellent customer service by our staff that made a memorable impression during your stay. Jim will be informed on the great job he did and is doing...More
This was one of the filthiest hotels I have stay in. Hair in the beds and tub, excrement in the toilet, thin gross blankets and pink mold in the bathroom sink. Oh and let us not forget the " Grab and go breakfast" HA what...More
Response from Manager_11525, Manager at Extended Stay America - Chicago - Schaumburg - I-90Responded 28 September 2016
Thank you for taking the time to review your experience at Extended Stay America Schaumburg I90. I am sorry to hear of the experience you described. Please know that the cleanliness that you describe is not what we usually deliver or what we strive to...More
Hotel was nice and clean, the staff was friendly. First night here, the shower would get lukewarm at best, it was nice and hot the next day. It was pretty quiet here, which surprised me considering it was holiday weekend. Overall my stay was great,...More
Response from Manager_11525, Manager at Extended Stay America - Chicago - Schaumburg - I-90Responded 14 September 2016
It is so rewarding to read that you had a pleasant stay with us. Thank you for your comments. First I would like to say our maintenance engineer has been contacted to address the issues with the water temperature in your bathroom. Thank you for...More
I have been trying to work with the hotel but after my dates changed the hotel is trying to raise my rate 30$ a night. The hotel has been rude and unresponsive. The TV only has 10 channels and it has been one problem after...More
Thank Michael S
Response from Manager_11525, Manager at Extended Stay America - Chicago - Schaumburg - I-90Responded 7 September 2016
Thank you for taking the time to review our hotel. I am sorry to hear that our staff came across as rude when explaining the way our rates work. We do hold ourselves to a standard of being polite while following the rates that we...More
USD 69 - USD 84 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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