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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
When searching for hotels in Schaumburg, there are many options, but the Hilton Garden Inn Schaumburg rises above the rest. Located in the northwest suburbs of Chicago, this Schaumburg hotel puts you in close proximity to major employers such as Motorola, Zurich American Insurance, Experian, Paylocity, Verizon, and many more. When staying at our Schaumburg hotel, you can explore many fun places that are right at your doorstep. Discover the floors of wonderful finds at the nearby IKEA, shop at Woodfield Mall, one of the largest malls in America, take in a Boomers baseball game at Wintrust Field, or go back in history with a dinner and show at Medieval Times. Bright, clean and well designed, our hotel in Schaumburg offers everything you expect in a Hilton property, including superior service. Our Schaumburg hotel guest rooms and suites feature complimentary Internet access, a mini-refrigerator, and a microwave.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Hilton Garden Inn Schaumburg is lauded for its outstanding service, with guests frequently praising the staff's promptness and warmth. Its welcoming atmosphere, stemming from sociable spaces and recent renovations, is a crowd-pleaser, as is the hotel's prime location near shopping, dining, and the Convention Center.
While the amenities, including a fitness center and digital check-in, are generally well-received, some guests feel the breakfast could be improved. However, the cleanliness of the rooms and facilities consistently receives high marks, and the rooms themselves are noted for their comfort and modern conveniences.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Cleanliness
Spotless
Service
Attentive
Amenities
Satisfactory
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By far one of the best “staffs” in this chain of hotels. This location should serve as a model of how all properties should treat their guests. We have had several company functions at this location with impeccable service from our check in through to check out. Staffers made the effort to know our names upon check-in, welcome calls to us as we settled in to make sure everything was as it should be in our rooms, to even knowing what breakfast items we preferred and made them available each day. (thank you John!) we will definitely be back I would recommend this property to any individual traveling or company with in the Schaumburg area.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonSchaumburgGM, General Manager at Hilton Garden Inn Schaumburg
Responded 28 Nov 2023
Thank you for sharing your positive experiences at Hilton Garden Inn Schaumburg. We're thrilled to hear that our team members' personal touches and attention to detail never went unnoticed, from remembering names at check-in to personalizing your breakfast preferences. It's wonderful to know we could meet your expectations for your company functions, and that the service of our colleagues, like John, left a lasting impression. We appreciate your strong recommendation and eagerly look forward to your return. Safe travels until then!
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This HGI is a great experience. I’m a repeat business traveler here and wouldn’t stay anywhere else in this area! John does the bar in the evening and breakfast in the mornings and does a great job on both! He always remembers the repeat guests and welcomes the new ones too. Food at the hotel is well prepared but John has a lot of good suggestions for places around the hotel to eat also. Arely at the front desk is very welcoming and recognizes us repeat guests as well!
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Date of stay: August 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonSchaumburgGM, General Manager at Hilton Garden Inn Schaumburg
Responded 21 Aug 2023
483bobc, it's wonderful to hear you consider the Hilton Garden Inn Schaumburg as your preferred choice in the area. We're delighted John has been able to make your visits enjoyable with his catering skills and his extensive knowledge of local dining options. We also appreciate your kind remarks about Arely's warm and familiar welcome at reception. It shows how dedicated our team members are in providing terrific experiences for our guests. Your loyalty is greatly appreciated and we look forward to your subsequent visits.
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We were so relieved to stay at this property and have adequate staff, quiet, cleanliness and great food. Chicago is a tough market for the average hotel traveler. Downtown is an expensive concrete jungle with an added problem of personal security. The suburbs are a smattering of new and aging properties and picking requires scrutiny of the pictures and reviews. We picked this property in the middle of a large group of hotels because it was a little more expensive than the lower grade properties, but not in the $250-$350 range expected downtown. We traveled with our dog and this property accepts pets although many/most do also. The hotel is immaculate and located adjacent to a pond and a trail including a little foot bridge over a creek which runs along Higgins Road (It’s a little hard to find, head out behind the hotel and behind the other hotel behind it). We found nobody running and yelling up and down the halls at all hours of the night. A quiet place, pleasant staff, and great service. So, the food. It’s a little confusing. Breakfast is included; but there is also a breakfast you can buy for $12.95 including beverages. So I accidentally walked up and ordered the purchased breakfast, which was great and a great staff to serve it. Omelettes, eggs, pancakes, eggs, bacon, fruit; a really great breakfast! Right next to it is the free breakfast with the usual hotel stuff; cereal, rolls and such. A special shout-out to Miriam in the restaurant for making my choices for me and moving around like a tornado with her pleasant sidekick Teresa. Thank you Arely for fast check out and fun conversation. We loved this place; clean, efficient and businesslike. Recommend nearby Weber Grill Restaurant for dinner and the pool was beautiful, but small. We loved it.
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Date of stay: October 2022Trip type: Travelled as a couple
Room Tip:Be careful when selections at breakfast; one side you will have to pay for
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex K, General Manager at Hilton Garden Inn Schaumburg
Responded 17 Oct 2022
Thank you for the great review, davidkQ9686WR! We're pleased to hear that you enjoyed your stay at Hilton Garden Inn Schaumburg. It's wonderful to know that our kind staff, clean accommodations, and ideal location left a lasting impression. We truly appreciate you taking the time to share your thoughts with us. We look forward to hosting you again the next time you're in town!
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I'm from the area and we were visiting family so I knew location was ideal and chose this hotel based on the reviews but unfortunately this one was a miss for us. I hardly got a good night's sleep during our entire stay due to the loud AC. And it was too hot to turn off so just had to deal with it. Aside from the AC, the room and bathroom size were average but clean and had a great showerhead. It was great to use the Hilton app to check in, select a room and use it for the digital key. Our room did not include the breakfast but we did pay $10 per person for the buffet on one of the days when we needed a quick bite but afterwards wish we hadn't. The coffee and taste of the hot foods and pastries were all below average. Even for convenience or quick bite, I would still recommend going to any of the fast foods nearby. Again, location is ideal and all the team members that we interacted with were nice and we noticed there were a lot of business travelers but I personally would not stay here again unless they revamp to central AC. And again, maybe it was just our room and/or maybe I'm a light sleeper but we stayed at 3 different hotels during our roadtrip and this was the only hotel that I hardly got a good night's sleep.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Hilton Garden Inn Schaumburg
Responded 12 Aug 2024
MHK7777, thank you for sharing your feedback. It is appreciated that you found the room and bathroom to be clean and liked the convenience of using the Hilton app. It's regrettable that sleeping conditions were not optimal during your stay and that some aspects of the breakfast did not meet expectations. Positive remarks about the location and team members are valued, and it’s understood that this stay might not have been typical compared to other experiences.
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Staying at HGI Schaumburg was a pleasant experience. Friendly and professional staff made our group feel welcome. I was impressed by my interactions with John in the hotel lounge area— he was very attentive and kind. I will remember my stay. I also recently stayed at the HGI in Hoffman Estates. The Schaumburg location seems much better managed than Hoffman Estates and I will choose to stay at HGI Schaumburg in future.
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Date of stay: August 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonSchaumburgGM, General Manager at Hilton Garden Inn Schaumburg
Responded 2 Sept 2023
Becca, it's a pleasure to see that Hilton Garden Inn Schaumburg offered you an enjoyable stay. Your kind words about our team members, including John, fill us with pride. It's wonderful to know you felt welcome and appreciated the attentiveness displayed. Your preference of our location over others is a testament to our commitment to guest satisfaction. We look forward to having you with us again in the future.
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Like pretty much all other hotels in the area, this place has a really good location in close proximity to a wide variety of restaurants and stores. The value proposition was pretty good and the breakfast was tasty, but that’s were the pros stop. The room (2 QN) was rather cramped and looked quite old. They skimped out on towels, forcing us to request more. We also had to request stayover housekeeping THREE times before our room was finally serviced, which is unacceptable. All in all, it was an okay stay but I will probably not return.
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Date of stay: July 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex K, General Manager at Hilton Garden Inn Schaumburg
Responded 30 July 2022
We appreciate the time you’ve taken to share your feedback, lukas-sthlm. Although we’re delighted to hear that you enjoyed our hotel's proximity to local restaurants and stores and appreciated our delicious breakfast selection, it’s disappointing to hear that you weren't completely satisfied with your stay. We regret you noticed a decline in the upkeep of your room and it was not refreshed as often as it should have been. We pride ourselves on providing excellent service and a comfortable environment to our guests at all times so please know that your concerns will be addressed to our management team so we may improve for the future. We do hope you allow us another opportunity to share a more positive experience with you soon.
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I was checked in by the infamous Carlos, who was super friendly and helpful. The room itself was okay. Honestly, I am shocked that the rooms were supposedly renovated only about 5 years ago. The decor is tired and the furniture and carpeting look dated.
However, appearance is not what is most important in regards to this type of hotel room. Other factors are much more important. The bed was comfortable. Heating/AC unit worked well and quickly changed the temperature of the room. Wifi was excellent! They have upgraded Wifi for only $5 but the speed of their complimentary internet service is more than adequate. Water pressure in shower was very high and did not have temperature fluctuations. Wonderfully friendly staff at checkout.
A few minor issues. I could hear the TV and talking in an adjoining room but it wasn't too loud. The bathroom faucet handle was extremely stiff and it was quite difficult getting the proper water flow and temperature. Also, water seeped out of the shower and onto the bathroom floor. They still currently do not have their restaurant open for dinner or room service. However, there are a lot of restaurants nearby.
Hilton Garden Inn Schaumburg would rate 3.5 stars but gets rounded up thanks to friendly staff and the surprisingly low room rate. When rates go back to their normal, higher level then I would drop it down to 3 stars due to the room itself being completely average and not as nice as some other competing properties.
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Date of stay: April 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nicole Coghlan, General Manager at Hilton Garden Inn Schaumburg
Responded 22 Apr 2021
Dear Payitfwd71, Thank you so much for taking the time to review our hotel. I am very pleased to hear that you found Carlos and the team to be friendly and helpful and the hotel to be clean with great high points. We appreciate your time and business and hope to have you back again soon!
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Stayed here for Friday and Saturday nights while attending a family reunion in Northern Illinois. We wanted to be near shopping and also O’Hare to help provide transportation for my brother and his wife who were flying in from Dayton. The best part of our stay was the proximity to the Woodfield Mall and the airport, but otherwise this hotel fell short of our expectations. On Saturday morning, to stay on our tight schedule we arrived promptly for breakfast at 7:00 am, only to be told service would not start until 7:30. Clearly, someone didn’t show up for work, and the entire breakfast staff for the hotel was only that person. The next morning, we simply went to McDonalds to avoid another surprise delay. We went to get ice on our floor and the ice machine was broken. A sign on our bathroom mirror advised that the room would not be cleaned during our stay unless we specifically requested it. Still, you are expected to pay full price for your stay, despite these and other deficiencies. We will stay somewhere else next time we need a hotel near the airport.
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Date of stay: August 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex K, General Manager at Hilton Garden Inn Schaumburg
Responded 17 Sept 2021
We appreciate the feedback, AvonIN. I have reviewed the comments you left and would like to offer my heartfelt apologies for the inconvenience you experienced during your stay. You are always welcome to inform us while on property as well, and we will take every measure to ensure your satisfaction. Based on the comments, I do see you indicated hesitation to return to our property. This would certainly be unfortunate, as it would be an honor to contribute towards a memorable experience in the future. We hope you give us another opportunity to share a more positive experience and it would be an honor to serve as your direct contact for your stay. Shannon Nichols
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The rooms are nice and the location is good. Don’t get breakfast because unlike most hotels, they won’t say anything to you and then they’ll charge you for it after you’ve eaten already. You’d think they put up a sign or something but nope
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from reviews+hgischaumburg@thesocialstation.com, General Manager at Hilton Garden Inn Schaumburg
Responded 22 June 2023
It is disheartening to read about your experience, and we apologize for not meeting your expectations. While it is pleasing to know that you found the rooms and location to your liking, it is important for us to address the concerns you raised about the breakfast charges. We apologize for any inconvenience or confusion you experienced during breakfast. We understand that effective communication is crucial, so we will take your feedback on board to improve our processes and ensure that all guests are well-informed about breakfast pricing and procedures. We will discuss this matter with our staff and consider implementing clearer signage or other methods to keep our guests informed. Once again, we apologize for the situation and any inconvenience it may have caused. We value your feedback and will take the necessary steps to improve for future stays. We hope that you will give us another opportunity to provide you with a much better stay.
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John was a great bartender, made sure to keep the beer coming. Definitely going to stay here and hit the hotel bar next time I have training in Chicago. Room was also sanitized well, and had no issue setting up my PlayStation to the hotel Wi-Fi so I could watch hulu
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex K, General Manager at Hilton Garden Inn Schaumburg
Responded 8 Sept 2022
We appreciate the outstanding review! We're so glad that you chose to stay at Hilton Garden Inn Schaumburg. It's wonderful to know that John had such a positive impact on the quality of your experience. Our staff is dedicated to providing our guests with courteous and attentive service, and we're delighted to know that he went above and beyond in this regard. We can't wait to see you again soon so we can share another excellent experience with you soon.
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Good Morning! Our breakfast for all guests is $12.95 plus tax. Gold and Diamond members can choose either a complimentary breakfast or 750 bonus points added to their stay. Thank you for your inquiry and we hope to have an opportunity to be of service to you. Have a wonderful day!
There are more places to choose from in the Schaumburg area.
PRICE RANGE
AU$201 - AU$276 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn schaumburg hotel schaumburg
LOCATION
United StatesIllinoisSchaumburg
NUMBER OF ROOMS
166
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HILTON GARDEN INN SCHAUMBURG (AU$201) - 2025 Prices & Reviews (IL) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Hilton Garden Inn Schaumburg
Which popular attractions are close to Hilton Garden Inn Schaumburg?
Nearby attractions include Chicago Improv (1.2 km), The Dinner Detective True Crime Mystery Dinner Show Northern Chicago Suburbs (0.2 km), and Martin Lawrence Galleries, Schaumburg (1.0 km).
