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Quality Inn & Suites

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103 Reviews from our TripAdvisor Community

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Showing 103: English reviews
Reviewed 21 July 2016

We stayed here for a busy visit to our two families, we arrived from Dubai. Breakfast was good, room clean and comfortable. Staff helpful when we needed something. No complaints, and location is good, easy access to I90 and Woodfield mall if you need something.

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Helpful?
Thank BryanandMaria
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Bryan, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,...

Illinois
Reviewed 11 July 2016

This is a large but bit 'tired' hotel property located right on Route 64 and one mile from downtown St. Charles...interior entrance so safe...large property...stayed one night for a wedding...room was decent size but smelled a bit 'musty'...main complaint is no elevator...so you have to carry luggage up one flight of stairs...fortunately only two stories high so not that difficult...

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Thank Davidfromllinois
Qistc, General Manager at Quality Inn & Suites, responded to this review

Dear David, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Elevator is coming soon and lot more updates are on the way. Your satisfaction is important to us and we will be using...

Indianapolis, Indiana
Reviewed 11 June 2016

Stopped over night at this hotel. Average amenities. Looks better from outside than in, but it is reasonably comfortable. Rooms a little small, bathroom OK, long walk to some rooms, close to restaurants on Main St..no complaints, breakfast is fine. No complaints. Would probably stay again if in the area

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Thank saltsy372
Albertville, Alabama
Reviewed 24 May 2016

I stayed here for business recently. I chose the Quality Inn instead of the Best Western across the street because Quality Inn has indoor entrances to the rooms. Otherwise they seemed similar from the online descriptions. The room was spacious and clean. However, there was no closet. There was a fridge and a microwave. There is no elevator, but my...

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Helpful?
Thank drj999999
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Drj, Thank you for taking the time to provide us with a most EXCELLENT description of your visit and stay with us at The Quality Inn & Suites, St. Charles, IL. We all certainly agree with you that the hotel is..."Very clean, quiet & comfortable." The staff, in all departments, takes their responsibilities seriously and are committed to providing...

Bartlett, Illinois
Reviewed 8 February 2016

My reason for picking this location was because for each review of the facility the manager wrote a reply or responded in kind to the comments or criticism. The staff was friendly and very responsive to my request for directions and assistance. Facility is bright and cheerful and clean.

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Helpful?
Thank John V
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear John Thank you so much for your wonderfully kind words about our hotel, staff and the manager. It was very gratifying to read that the friendliness and service of the staff were your most notable highlights. Each team member strives daily to make our guests feel most welcome and provide EXCELLENT service, and it is most satisfying for me...

Chicago, Illinois
Reviewed 25 January 2016

I spent one night at this hotel last week. Previously, I stayed at another Quality Inn in the Chicago Suburbs, so wasn't expecting too much. This motel is very attractive, clean, and the staff is outstanding! Lourdes, Lisa, and Rupa (employees of the Quality Inn) were extremely friendly, welcoming, and accommodating!! I had a king-size, jacuzzi suite on the first...

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Thank Susan G
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Susan Thank you so very much for taking the time to write about your experience at our hotel. I could not agree with your assessment more that you found the hotel as "the CLEANEST and FRIENDLIEST place" that you have ever stayed in. Our staff works hard every day to help ensure that our guests have a wonderful stay...

Cleveland, Ohio
Reviewed 2 January 2016 via mobile

Stayed for two nights and hoped that the Quality Inn reputation would carry on. We had the "jacuzzi suite" and the cost was a bit more but understandably accepted. First of all, on the first night the jacuzzi didn't give you enough hot water to enjoy it. It was below freezing outside and we looked forward to a "hot tub."...

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Thank Robert R
Qistc, General Manager at Quality Inn & Suites, responded to this review

Dear Robert Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an...

Green Valley, Arizona
Reviewed 14 December 2015

We returned to this Quality Inn and Suites, which is our favorite hotel in St. Charles, IL to enjoy visiting our local family members again. When we arrived we enjoyed stepping into the elegantly decorated Lobby, which has been a beautiful location to greet and gather with our family members who came to see us. (It was so exceptional that...

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Helpful?
Thank patw3s201patw
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Mrs Wood , Thank you for the 5 star review of Quality Inn & Suites! We can not thank you enough for your kind and encouraging words regarding our hotel and staff. It is our utmost priority to make our guests feel warm and welcome during their stay and it sounds like we succeeded! We are delighted that you...

Algona, Iowa
Reviewed 1 December 2015

This is our second time staying at this property. We were there only one night this time. Check in went smoothly and desk clerk was efficient. Our room was on the back side of the property facing the courtyard and was very quiet. The bed was quite comfortable and clean. Breakfast was the usual fare. It was nice to be...

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Helpful?
Thank Rita P
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Rita Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We are so sorry to see you did not enjoy your overall experience with us and regret you found our level of...

Fennville, Michigan, United States
Reviewed 23 November 2015

Stayed two nights at the Quality Inn & Suites in St. Charles, IL. Hotel was very clean, friendly staff and reasonably priced. St. Charles is full of great restaurants and unique shopping and Quality Inn is centrally located for all the fun. Nicely stocked breakfast buffet with several hot items. Had never stayed at a Quality Inn before. We were...

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Helpful?
Thank Jeanie N
Qistc, Manager at Quality Inn & Suites, responded to this review

Dear Jeanie Thank you for taking the time to write us regarding your recent stay with us at Quality Inn & Suites in St. Charles, IL. We are pleased that you experienced our excellent customer service during your stay. We pride ourselves with fresh clean rooms and our delicious hot breakfast buffet. We look forward to seeing you again in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Breakfast
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Breakfast Available
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
We have just completed a lobby and breakfast room remodel. Welcome to the Quality Inn & Suites St. Charles! The moment you enter our newly renovated lobby, you are welcomed into a unique hotel with a mix of contemporary design and charming traditional ambiance complimented by personalized service and contemporary amenities.The Quality Inn & Suites St. Charles is located in the scenic Fox River Valley near many attractions such as the Kane County Fair Grounds, Fox Valley Ice Arena, Nobel Fool Theater and the Kane County Cougar s Baseball Stadium to name a few. In addition, we are approximately 2 miles west from the quaint shops, & numerous restaurants that downtown St. Charles has to offer. Business near by include, ConAgra Foods, Power Packaging, Siemens, Fermi Lab National Headquarters and Ball Horticultural. Our newly renovated St. Charles hotel features 122 guest rooms, two meeting rooms with 1,500 square feet of total meeting space, free wireless high-speed Internet access, and a seasonal outdoor pool. In addition, guest laundry & same day valet laundry services, a 24-hour business center, 24 hour fitness center and our complimentary Express Start breakfast bar served every morning 6 AM to 10 AM featuring Holiday Inn Express signature cinnamon rolls, rotating hot items & much more! Visit St. Charles, IL and Stay Smart at the Quality Inn & Suites. ... more   less 

Additional Information about Quality Inn & Suites

Address: 1600 E Main St, Saint Charles, IL 60174-4726 (Formerly Holiday Inn Express)
Region: United States > Illinois > Saint Charles
Price Range: $106 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Holiday Inn Express Chicago-St. Charles Hotel Saint Charles
Holiday Inn Saint Charles
Saint Charles Holiday Inn
Hotel Style:
#4 Business Hotel in Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
1 question
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Saint Charles, Illinois

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Questions? Get answers from Quality Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“back side was very quiet. but I think most of the motel would have been quiet.”
 of 5 bubbles coachdevito, 4 Oct 2016 | Read review
“There are no elevators so ask for first floor rooms if accessibility is an issue for you”
 of 5 bubbles akehcmbf, 29 Sep 2016 | Read review
“Quite & clean room”
 of 5 bubbles 921zhia, 3 Nov 2015 | Read review
“The Jacuzzi suite is very comfortable and has a rather large Jacuzzi.”
 of 5 bubbles daviddS6487WQ, 5 May 2015 | Read review
“If you have a dog, be sure to get a pet friendly room IF you decide to stay here!”
 of 5 bubbles jenrockford, 21 Jan 2015 | Read review
5 of 5
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