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Holiday Inn Express & Suites Chicago West - St Charles

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Traveller (18)
Room & Suite (18)
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Overview
  • Excellent31%
  • Very good21%
  • Average16%
  • Poor17%
  • Terrible15%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
Additional information
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Reviews (152)
There are newer reviews for Holiday Inn Express & Suites Chicago West - St Charles
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All reviewsstayed hererestaurants within walking distancecontinental breakfasttwo nightswould stay here againmicrowaveweddingsinkchicago
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21 - 25 of 151 reviews
Reviewed 12 September 2016

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Review collected in partnership with Country Inns & Suites By Radisson
Response from Jeff J, Manager at Holiday Inn Express & Suites Chicago West - St CharlesResponded 16 September 2016

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Reviewed 12 September 2016

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Review collected in partnership with Country Inns & Suites By Radisson
Reviewed 7 September 2016

I thought the place was closed when I arrived to check in. There were only a couple of cars in the parking lot and the construction looked like it was stalled for months. When I check in the computers were down and my reservation was...More

Thank fitzrob
Response from Jeff J, Manager at Holiday Inn Express & Suites Chicago West - St CharlesResponded 9 September 2016

Dear Guest, Thank you for taking the time to write your review of our property, your comments are very much valued. I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We hope that the...More

Reviewed 5 September 2016

In construction and very dusty and my allergies where very bad all night was the worst stay ever defently wl not be recomandi g this hotel to no o e not worth the money that was spend wont do that againMore

Review collected in partnership with Country Inns & Suites By Radisson
Thank W7417ZObena
Response from Jeff J, Manager at Holiday Inn Express & Suites Chicago West - St CharlesResponded 9 September 2016

Dear valued guest, I would like to apologize for the conditions of the property during your birthday stay with us. It is our goal to make sure all of our guests are thoroughly informed of the renovations taking place, I am sorry that did not...More

Reviewed 5 September 2016

Place is under construction. Screws and debris all over parking lot. No lock on door from outside, so it's very insecure. Drywall dust all over including on chairs and tables in breakfast area. Walking out unsecured side door there were cig butts all over and...More

Thank cleve608
Response from Jeff J, Manager at Holiday Inn Express & Suites Chicago West - St CharlesResponded 9 September 2016

Dear guest, Thank you for taking the time to provide feedback of your recent stay. These issues will be addressed with the contractor and his employees immediately, I am sorry you had to witness those conditions. We hope to be a much cleaner property when...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Wheelchair Access
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Breakfast included
Self-Serve Laundry
Non-Smoking Hotel
Breakfast Available
Dry Cleaning
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Indoor pool
Details
Price range
USD 117 - USD 208 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Saint Charles
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 117 - USD 208 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Saint Charles
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (18)
Room & Suite (18)
Dining (7)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Robyn K
5 November 2016|
Answer
Response from carbobdoo | Reviewed this property |
Sorry but I don't know if there is a washer/dryer. Maybe you can call the hotel and ask. Also ask if they are done with their construction
0
Votes
Room Tips
"The ice machine is near the elevators and it is not quiet."
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"Everywhere in Hotel was clean well-lit"
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"stay away until the construction is completed"
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"Don't stay here"
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