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Hilton Garden Inn St. Charles

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423 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn St. Charles
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Showing 418: English reviews
Murfreesboro
Reviewed 16 August 2016

The hotel was nice. Room thermostat and AC seemed a little old. Keruig had molded water in it. I was offered a breakfast voucher for that, but I did not accept it since the breakfast wasn't very good the prior two mornings. Staff was very friendly and helpful. Overall good experience. I will probably be back, but not for breakfast.

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Helpful?
Thank joshuabL2433AN
Michelle W, Public Relations Manager at Hilton Garden Inn St. Charles, responded to this review

Thank you for choosing us for your recent visit. We are sorry you experienced an opportunity with us, however glad our team offered customer service in the matter. We do hope you return to be our guest in the future.

Madison, Wisconsin
Reviewed 12 August 2016

This was a wedding party and I was mother of the bride. There were guests arriving over a period of three days; no one complained. The staff was incredibly nice, flexible, helpful... I could go on and on. Breakfast was reasonably priced and it was nice to have a place where guests could come and go. We never felt that...

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Helpful?
Thank Agk55
Michelle W, Public Relations Manager at Hilton Garden Inn St. Charles, responded to this review

Thank you for your kind review. Congrats on your family`s big day. Being the MOB can be as big as the brides day, so we are happy our team was able to meet your needs. We hope you return in the near future and enjoy our hotel for a vacay.

Cincinnati, Ohio
Reviewed 8 August 2016

Checking was a breeze. The rooms we very clean and nicely decorated. The swimming pool was great, not too cold not too hot! We will definitely return to this hotel in the future for business and pleasure.

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Helpful?
Thank Denise P
Michelle W, Public Relations Manager at Hilton Garden Inn St. Charles, responded to this review

We are thrilled to hear you will return and stay with us again. Your business is so important to us and much appreciated!

Chicago
Reviewed 2 August 2016 via mobile

First off I would like to say this is a beautiful property for being so old! The server in the breakfast area on Saturday morning was such a delight. But Our first night we had been out to the gazebo area and came back in our room around 1145pm and about an hour later a man come walking into our...

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Helpful?
Thank jeffandjayme08
Michelle W, Public Relations Manager at Hilton Garden Inn St. Charles, responded to this review

Thank you so much for taking time to let us know about your recent experience. We are take your comments very serious and will address this with our team, so we ensure the safety and cleanliness is address quickly. We do want to exceed your expectations and hope you will allow us another chance in the near future to do...

Homer Glen, IL
Reviewed 2 August 2016

I was attending a competition/convention across the street at Pheasant Run's Mega Center, but I refuse to stay there because it's run-down, so I opted for the Hilton Garden Inn. I stayed Friday and Saturday night. I do my reviews by category, so skip to the part you care about most. Room: Clean, mostly updated, spacious. I had a king...

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Helpful?
Thank ashleyxmarie
Michelle W, Public Relations Manager at Hilton Garden Inn St. Charles, responded to this review

Thank you for being Hilton loyal! We appreciate you and your business. We will address each of your concerns with our entire team, so we do a better job in our Hilton Honors appreciation as well as our communication with groups using our ballroom. We are pleased to hear you will allow us another chance to EXCEED your expectations. We...

Holland, Ohio
Reviewed 29 July 2016

I attended a workshop at this Hilton and it provided all the amenities I needed. The only drawback was there was not a complimentary breakfast but was able to choose ala carte. Overall a great facility.

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Helpful?
Thank Denise S
Costa Mesa, United States
Reviewed 23 July 2016

We had to switch hotels at the last minute. Hilton Garden Inn was in the perfect location, had great reviews and was very reasonably priced, so we booked the room. We were so pleased with the accommodations, amenities, and the friendly staff. I am definitely seeking Hilton Garden Inn for future travel needs.

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Helpful?
Thank Julie N
Michelle W, Public Relations Manager at Hilton Garden Inn St. Charles, responded to this review

Thank you for allowing us to save the day for you on your recent travels to St Charles. We appreciate you! We hope you consider us again in the near future.

Palatine, United States
Reviewed 21 July 2016

I absolutely love this hotel. I participate in a pole dancing compeition that takes place at the Mega Center across the street, and I stay here every year. The Pheasant Run Resort is right next to the Mega Center and still I'd rather stay at the Hilton Garden Inn. The cleanliness is impeccable, and the staff are so friendly and...

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Helpful?
Thank Lauren O
Oblong, United States
Reviewed 21 July 2016

We stayed in the King Corner Suite. The room was very clean and spacious. The pool was nice and the staff was very accommodating. The breakfast buffet was a little expensive for what you get, but there are a ton of places to eat and shop in the area. Overall, great stay and will stay again!

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Helpful?
Thank Holly H
Michelle W, Public Relations Manager at Hilton Garden Inn St. Charles, responded to this review

We can NOT wait to welcome you back!

Saint Paul, Minnesota
Reviewed 21 July 2016

Have stayed here before for a conference/training. Nicer after remodel. Conveint to business meeting restaurants, etc. Quiet patio area for glass of wine and unwinding. Planning sales meeting in October and this hotel will be at the top of the list of recommendations.

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Thank jayk2

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available

Additional Information about Hilton Garden Inn St. Charles

Address: 4070 E Main St, Saint Charles, IL 60174-5202
Region: United States > Illinois > Saint Charles
Price Range: $123 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn St. Charles 3*
Number of rooms: 120
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Also Known As:
Hilton Garden Inn St. Charles Hotel Saint Charles
Hilton Saint Charles
Saint Charles Hilton
Hilton Garden Inn Saint Charles
Hotel Style:
#1 Business Hotel in Saint Charles
#1 Green Hotel in Saint Charles
#4 Family Hotel in Saint Charles
#4 Romantic Hotel in Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn St. Charles staff and other travellers.
1 question
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Eaton Rapids, Michigan
over a year ago

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Questions? Get answers from Hilton Garden Inn St. Charles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“make sure the room is right before you bring up your stuff (they don't always get it right)”
 of 5 bubbles yogachix, 13 Nov 2016 | Read review
“Some of the first floor rooms have patios in the courtyard”
 of 5 bubbles fredo248, 22 Oct 2016 | Read review
“Great staff even at 2am!”
 of 5 bubbles Agk55, 12 Aug 2016 | Read review
“ask for ground floor with small garden”
 of 5 bubbles srimanone, 1 Jul 2016 | Read review
“2nd floor 220”
 of 5 bubbles Rob1163, 27 Mar 2016 | Read review
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