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Fairfield Inn & Suites Chicago St. Charles

234 reviews
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Traveller (14)
Room & Suite (23)
Dining (1)
Overview
  • Excellent71%
  • Very good20%
  • Average5%
  • Poor2%
  • Terrible2%
Travellers talk about
“front desk”(38 reviews)
“randall road”(4 reviews)
“wedding weekend”(8 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
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Offers from Fairfield Inn & Suites Chicago St. Charles
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Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (234)Write a Review
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159
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6
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All reviewsfront deskrandall roadwedding weekendwould highly recommend this hotelhome away from homeworkout roomclean roomskane countylocation is greatshort drivegreat roompool and hot tubchicago areafresh fruithotel roomjacquigeneva
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1 - 5 of 233 reviews
Reviewed 5 days ago

Stayed for an educational trip for the Q Center. No one could beat the price for a quality site as the Fairfield. Staff was very friendly and constantly asked if all was going well with our stay. The breakfast was very good and much better...More

Thank TCEng84
Response from Scott C, General Manager at Fairfield Inn & Suites Chicago St. CharlesResponded 4 days ago

Dear TCEng84, Thank you for your kind review about our hotel. We hope to see you in the future if your travels bring you back into the area. Sincerely, Scott C., General Manager

Reviewed 3 weeks ago

I stayed at Fairfield Inn, St. Charles, IL, the night my father died. Taylor T., the front desk clerk, was sympathetic and supportive. At such a cruel time, kind gestures, especially from someone I had not met before, are all the more meaningful. Taylor T's...More

Thank ams2909
Response from Scott C, General Manager at Fairfield Inn & Suites Chicago St. CharlesResponded 2 weeks ago

Thank you so much for your kind review. We appreciate your taking the time to share your experience with us. Taylor T is very sweet and compassionate. She's our very own "Rock Star"!!

Reviewed 10 January 2018

Stayed here for an overnight stay. The staff was extremely nice and helpful to me and my family. They were super attentive to my children, especially when I had to shuttle some of them back and forth while others stayed in our room or lobby....More

Thank Nathaniel S
Response from Scott C, Front Office Manager at Fairfield Inn & Suites Chicago St. CharlesResponded 16 January 2018

Thank you very much for the wonderful compliments about our staff. We strive to provide excellent service, we do remember your well behaved children waiting patiently for you. We hope to see you again whenever your travels bring you back to St. Charles.

Reviewed 11 December 2017 via mobile

Whether I needed to host an impromptu business meeting with exhausted clients at midnight, or simply required assistance to accommodate a severe lack of attention while packing for the trip, the staff at this Fairfield were top notch, and I look forward to many more...More

Thank JamesPMason
Response from Scott C, Front Office Manager at Fairfield Inn & Suites Chicago St. CharlesResponded 13 December 2017

Thank you very much for the wonderful review! We delighted to know that you enjoy staying with us. We hope to see you again soon!

Reviewed 15 November 2017

It's a pretty standard Fairfield Inn, so right off the bat, the highest it's going to be in 3 stars. The towels are thin/rough, the room phone didn't work, the toiletries were lower end, etc. The breakfast is included, but understandably basic. The staff was...More

Thank ee978
Response from Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. CharlesResponded 17 November 2017

Dear Valued Guest, Thank you for the review. We hope that next time we can be more than a 3 star Fairfield and provide the 5 star service we strive for.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Hot Tub
Tennis Court
Details
Price range
USD 107 - USD 219 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Saint Charles
#3 Family Hotel in Saint Charles
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 107 - USD 219 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Saint Charles
#3 Family Hotel in Saint Charles
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (14)
Room & Suite (23)
Dining (1)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
J0nigirl
19 February 2017|
Answer
Response from FairfieldStCharles | Property representative |
You must cancel by midnight the day prior to arrival.
0
Votes
Room Tips
"Corner Suite on 2nd floor was very roomy."
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"The suites they offer at this property are roomy, bright and extremely comfortable!"
Read review
"Ask for end room. Mine was quite quiet despite loud wedding-attendees."
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"Close to great shopping and excellent food. No road noise."
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