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All reviewsfront deskrandall roadwedding weekendwould highly recommend this hotelhome away from homeworkout roomclean roomskane countylocation is greatshort drivegreat roompool and hot tubchicago areafresh fruithotel roomjacquigeneva
Stayed for an educational trip for the Q Center.
No one could beat the price for a quality site as the Fairfield.
Staff was very friendly and constantly asked if all was going well with our stay.
The breakfast was very good and much better...More
Response from Scott C, General Manager at Fairfield Inn & Suites Chicago St. CharlesResponded 4 days ago
Thank you for your kind review about our hotel. We hope to see you in the future if your travels bring you back into the area.
Scott C., General Manager
I stayed at Fairfield Inn, St. Charles, IL, the night my father died. Taylor T., the front desk clerk, was sympathetic and supportive. At such a cruel time, kind gestures, especially from someone I had not met before, are all the more meaningful. Taylor T's...More
Response from Scott C, General Manager at Fairfield Inn & Suites Chicago St. CharlesResponded 2 weeks ago
Thank you so much for your kind review. We appreciate your taking the time to share your experience with us. Taylor T is very sweet and compassionate. She's our very own "Rock Star"!!
Stayed here for an overnight stay. The staff was extremely nice and helpful to me and my family. They were super attentive to my children, especially when I had to shuttle some of them back and forth while others stayed in our room or lobby....More
Thank Nathaniel S
Response from Scott C, Front Office Manager at Fairfield Inn & Suites Chicago St. CharlesResponded 16 January 2018
Thank you very much for the wonderful compliments about our staff. We strive to provide excellent service, we do remember your well behaved children waiting patiently for you. We hope to see you again whenever your travels bring you back to St. Charles.
Whether I needed to host an impromptu business meeting with exhausted clients at midnight, or simply required assistance to accommodate a severe lack of attention while packing for the trip, the staff at this Fairfield were top notch, and I look forward to many more...More
Response from Scott C, Front Office Manager at Fairfield Inn & Suites Chicago St. CharlesResponded 13 December 2017
Thank you very much for the wonderful review! We delighted to know that you enjoy staying with us. We hope to see you again soon!
It's a pretty standard Fairfield Inn, so right off the bat, the highest it's going to be in 3 stars. The towels are thin/rough, the room phone didn't work, the toiletries were lower end, etc. The breakfast is included, but understandably basic. The staff was...More
Response from Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. CharlesResponded 17 November 2017
Dear Valued Guest,
Thank you for the review. We hope that next time we can be more than a 3 star Fairfield and provide the 5 star service we strive for.