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Fairfield Inn & Suites Chicago St. Charles

Booking.comUSD 129*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Fairfield Inn & Suites Chicago St. Charles
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215 Reviews from our TripAdvisor Community

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Showing 214: English reviews
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Hamilton, Montana
Reviewed 1 week ago

We needed a place to stay while we were moving in two days. Elson helped us with great service, and even some detective work! While checking in, our door was not closed completely and he "Sacrificed himself" and made a room check for us. Even our girls were impressed.

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Helpful?
Thank MontanaMover
Scott C, Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

MontanaMover, Thank you so much for taking the time to review our property. I am pleased to hear that Elson was able to "sacrifice himself" and make the security check of your room prior to your entry. We hope that you enjoyed your trip and we see you during your future travels to St. Charles Regards, Jacqui S. GSM

Reviewed 4 weeks ago via mobile

Came out for business here numerous times and have stayed at this hotel many nights. Another exceptional stay and visit. Front desk employees especially Jacqui always give me a warm welcome and are very friendly everyday I see them. There's is never a negative when I come out here. Good job guys, keep it up!

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Helpful?
Thank Tim F
Scott C, Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Tim F., Thank you for your outstanding review of our staff. Jacqui along with our staff does do their best to make every visit for every guest flawless, as you put it. We look forward to you next visit and appreciate your time taken to fill out a review online. Warmest Regards, Scott C. GM

Milwaukee, Wisconsin
Reviewed 4 weeks ago

When I checked in the hotel I was told I could not use a certificate I had as they were full. Jennfier Papesh and her staff helped me out with the situation and went over and above to rectify the situation and they were wonderful to work with. The management and staff were exceptional. I would recommend this hotel to...

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Helpful?
Thank jgag4
Scott C, Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

jgag4, It was a pleasure to have you as our guest. Thank you so much for taking the time to review our property. We love to hear all about guest stays and are pleased to hear that we could help you rectify your situation at hand. We look forward to your future visits. Regards, Jacqui GSM

Reviewed 4 weeks ago via mobile

In the morning, an early, well-apportioned complimentary breakfast is delicious and begins the day right. Late night, this place has a very patient and accommodating late night staff (when you really need stuff). At all times everyone you encounter here is always friendly and extremely professional. When home repairs forced an extended stay, the GM Jacqui stepped in and made...

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Helpful?
Thank Jeff M
Scott C, Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Jeff M., Thank you for taking the time to review our property. We value every guest that walks through our doors and aim to serve you with the upmost standards, in product and service. We hope that those home repairs are coming along well. It has been our pleasure being your host during your home renovation. Regards, Jacqui

Reviewed 11 April 2017 via mobile

Stayed at the Fairfield while in town to see a show at the Arcada Theater. The propert was clean, the staff helpful, and located an inexpensive Uber ride from the Thester and downtown St Charles. Will stay again on our next visit

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Helpful?
Thank Jerry O
Scott C, Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Jerry O., Thank you for your wonderful review of our property and staff. I hope that you enjoyed the show at the Arcada. We look forward to your future visits. Regards, Jacqui S. GSM

Urbana, Illinois
Reviewed 1 April 2017

Wow! I stayed here for one night last weekend in a block of rooms my sister had reserved for my niece's bridal shower. From the time I called for reservations until departure this place is top shelf. I had first requested late check-in but then changed my mind. I decided I needed early check-in to be able to dress for...

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Helpful?
Thank ea72978
Scott C, Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear ea72978, Thank you for your outstanding review of our staff and property. Here we have Guest Promises which we pledge to each and every guest. We Promise to: Always… make guests feel welcome Always… give guests a hotel that’s clean, fresh, and reflects the highest quality standards Always… respond promptly to any needs guests might have Always… give guests...

Becket, Massachusetts
Reviewed 24 March 2017

We stayed at the Fairfield Inn over the holidays this year and the service was excellent. The entire staff was very helpful but especially Desota who works at the front desk. His effort to make sure we were comfortable and had everything we needed exceeded our expectations.

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Helpful?
Thank 794Susie65
Scott C, Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear 794Susie65, I am so pleased to hear that your expectations were exceeded during your recent Holiday travels to St. Charles. Thank you for choosing to stay with us and we hope to see you again soon. Warmest Regards, Jacqui GSM

Warrenville, Illinois
Reviewed 23 March 2017

I am a Platinum member of Marriott and with this stay will already have 70 nights this year and its only March. I just can not say enough good things about this place. The young lady that is the Guest Services Manager is Jacqueline, she is over the top helpful and makes it a pleasure to stay here. I will...

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Helpful?
Thank 05081316
Scott C, Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Thank you so much for your kind words. It is always so great to see our guests satisfied with our hotel. We take great pride in putting our guests needs first and when we see that a Platinum member such as yourself is satisfied we know that we are doing something right for our guests. Thanks again, Jacqui S GSM

Reviewed 9 March 2017 via mobile

After a very long day of unexpected travel that began around 4 AM.... training all day on my feet to cover for a coworker who was in crisis... I ended up at the wrong Fairfield Inn.!!! Thanks to the wonderful staff, namely, Jacqueline Shramovich, I was able to switch my reservation here with no penalties and settle into my room...

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Helpful?
Thank Susanglobetrotter
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear Susanglobetrotter, First and foremost thank you for taking the time to review the Fairfield Inn & Suites St. Charles. It looks like you have had quite the trip and we are pleased Jacqui was able to take care of you. I will pass along this wonderful review to her to make sure she keeps up the amazing work. We...

York, Pennsylvania
Reviewed 8 March 2017

Quick shout out to Taylor who was so kind & helped me out when I needed a microwave to melt chocolate for my father-in-laws 90th bday party. Thnak you Taylor for the upgrade. The hotel is very clean & location is awesome. We will stay here all the rest of the trips to St Charles. The staff goes over and...

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Helpful?
Thank ec0astgirl
Scott C, Guest Relations Manager at Fairfield Inn & Suites Chicago St. Charles, responded to this review

Dear ecoastgirl, Thank you for the amazing review of our front desk staff and especially noticing Taylors really hard work. I will pass this wonderful review along to our staff so they keep up the amazing work and we hope whenever your travel needs bring you back to the sT. Charles area we have the opportunity to share our hospitality...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning

Additional Information about Fairfield Inn & Suites Chicago St. Charles

Address: 2096 Bricher Rd, Saint Charles, IL 60174-3506
Region: United States > Illinois > Saint Charles
Price Range: $170 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago St. Charles 2.5*
Number of rooms: 92
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Also Known As:
Fairfield Inn & Suites Chicago St. Charles Hotel Saint Charles
Fairfield Inn And Suites Chicago St. Charles
Fairfield Inn Saint Charles
Fairfield Saint Charles
Saint Charles Fairfield Inn
Hotel Style:
#3 Romantic Hotel in Saint Charles
#3 Family Hotel in Saint Charles
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites Chicago St. Charles staff and other travellers.
1 question
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Springfield, Missouri
3 months ago

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Questions? Get answers from Fairfield Inn & Suites Chicago St. Charles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Close to great shopping and excellent food. No road noise.”
MontanaMover, 16 May 2017 | Read review
“great location with shops and restaurants close”
jgag4, 26 Apr 2017 | Read review
“We were in adjoining rooms 129-131, it's closer to the pool and the cafeteria so it's good for those with small children.”
boxingirl8, 27 Feb 2017 | Read review
“3rd floor is best”
bradwilhoite, 25 Jan 2017 | Read review
“We prefer the rooms facing east for the view and privacy, 3rd floor.”
Pickey-Pickey, 16 Dec 2016 | Read review
5 of 5
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