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Crowne Plaza Chicago O'Hare

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999 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Chicago O'Hare
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Showing 929: English reviews
Lee's Summit, Missouri
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 May 2015

My stay was absolutely perfect from check in to check out. The room was beautiful and very clean. Absolutely no noise from airplanes which I surprised about. We ate and had drinks at the hotel bar. Our waiter (Miz?, I think I spelled that correctly) was fabulous and food was very good.

Helpful?
Thank Andrea P
Westerville, Ohio
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 4 May 2015

I flew in for a conference at the hotel May1-3. I had requested early check in and this was fulfilled. I stayed in room 1230 which was overlooking Rosemont but also had a nice city view to the left. The rooms were nicely appointed and the mirror placement was excellent. The on site restaurant was very good and the portions... More 

Helpful?
2 Thank slhb
Seattle, Washington
Level Contributor
72 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 3 May 2015 via mobile

Pleasant surrounding environment. Good sized conference rooms that sits about 40 people. Sound system is satisfactory. The king size bedroom is clean & the rooms with even numbers faces the Rosemont Theatre. The main & only minus point is the aircraft noise. Don't stay at this hotel or at least the even numbers room on the eighth floor if you're... More 

Helpful?
1 Thank Bernard1985
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear HotelCritic888, Your feedback is very important to us as we are always looking for the ways to improve our service. Thank you for sharing that our hotel is clean and our staff very nice. We deeply regret the unfortunate noise experience. Please rest assured that this is not a typical experience for our property. All our rooms are equipped... More 

Pleasant Prairie, Wisconsin
Level Contributor
7 reviews
3 hotel reviews
Reviewed 30 April 2015

I would first like to mention that I’m an employee of IHG. My reservation at the Crowne Plaza O’Hare was strictly for convenience as I had an early flight on Saturday. I waited to check in maybe 5 minutes tops. As I was waiting, I watched and listened to the Front Desk employee taking care of two Asian travelers that... More 

Helpful?
Thank Joya D
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Joya D, Thank you for your 5-star review! Your feedback, as an “industry insider”, is very important to us. Thank you for sharing your check in experience and for recognizing William for his service. I’ll be sure to share your feedback with our team as we all share the same commitment to great service. We appreciate your business and... More 

Cincinnati
Level Contributor
82 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 April 2015

I went to this hotel for the Electric Power Conference. Check -in was good - the front desk people were great. After I told them my name the found my reservation quickly and greeted / kept using my name to make me feel very welcome. Both nights after a long day on the conference / exhibition floor / networking events,... More 

Helpful?
Thank Mike H
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Mike H, Thank you for your review. It is great to know that you had great stay with us during the Electric Power Conference. Thank you for sharing that the check in was good and that the front desk team was great. I am glad that our rooms met your expectation. I apologize for the unfortunate experience on your... More 

Baltimore, Maryland
Level Contributor
47 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 27 April 2015

In town for a job training... The Crowne Plaza O'Hare was a very accommodating. I flew into town around 7:30am. I got to the hotel around 9am and was allowed an Early Check-In. My training started at 1pm, so I was very appreciative. The room (903) was very nice aside from a view of the parking garage roof and street.... More 

Helpful?
Thank JAD68
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear JAD68 We greatly appreciate your review. Thank you for sharing that you had great stay experience during your Windy City Training program. I hope that next time you’ll have some time to visit our indoor heated pool and/or fitness center featuring the Life Fitness equipment. Thank you for your business. We are looking forward to your next visit. Please... More 

Hong Kong / Columbus, OH
Level Contributor
77 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 26 April 2015

This hotel was not bad; my king room was nice and spacious, had all the amenities that you would normally look for, the bathroom was spacious and had great hot water. We went downstairs to have breakfast both days during my stay for a conference and the first day they were so busy, I don't think they could keep track... More 

Helpful?
Thank izuj
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear izuj, Thank you for your review. We are happy to learn that our team has met your expectations. Thank you for sharing that your room was nice and spacious with all the amenities that one would normally look for, and that the bathroom was spacious with great hot water As you point out, we are in the heart of... More 

Bloomington, Illinois
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 April 2015 via mobile

Great place for park-sleep-fly. Great suite with plenty of space. Clean bed. Great space in bathrooms (one bath tub-shower and another shower tub. Excellent instructions from the front desk at 1:00am. There was a bottle of chilled bottle champagne and chocolate-covered strawberries and grapes in the room. An envelope was destined for another couple. So i called the front desk... More 

Helpful?
1 Thank Rabah_97
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Rabah_97, Thank you for your 5-star survey. We are glad to know that you had great experience with our park-sleep-fly package. Thank you for sharing that your room was spacious with clean bed and great bathroom. We greatly appreciate your business and looking forward to your next visit. Please do not hesitate to contact me directly if you need... More 

Kendall Park, New Jersey
Level Contributor
350 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 23 April 2015

I was here for a conference and I had been told that the rooms were redone. My room felt modern, but it also was showing its wear already (the vanity in the bathroom was cracking, scuff marks on the doors...). The service was very good, friendly and when the bar got flooded in the middle of the afternoon (an unusual... More 

Helpful?
Thank Alan B
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Alan B, Thank you for your review. Our team is all about making sure that all our guests have great stay experience and your feedback is very important to us. Thank you for sharing the service was very good and friendly. We regret the unfortunate experience with the gym and the internet. Please rest assured that this is not... More 

Alexandria, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 April 2015

Whatever you do, DO NOT SAY HERE if you value your personal safety. The first morning of my stay, I was greeted by a strange man coming into my room as I was getting into the shower. Apparently the hotel had given A STRANGE MAN a key to my room! I screamed and slammed the door shut, but my sense... More 

Helpful?
1 Thank Liz E
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Liz F, We greatly appreciate your feedback. Our guests safety is our top priority and I am deeply sorry about the unfortunate experience. Please rest assured that this is not a typical experience for our property. I would like to learn about your stay and wonder if you could call me at 847.928.3700 or at least e-mail me some... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more   less 

Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 North River Road, Rosemont, IL 60018
Region: United States > Illinois > Rosemont
Price Range: $153 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
Reservation Options:
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Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont
Hotel Style:
#2 Romantic Hotel in Rosemont
#6 Family Hotel in Rosemont
#9 Business Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chicago O'Hare staff and other travellers.
22 questions
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Questions? Get answers from Crowne Plaza Chicago O'Hare staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Even rooms face bright lights of the Casino/Convention Center”
 of 5 bubbles smackArkansas, 21 Nov 2016 | Read review
“higher floors are more quiet”
 of 5 bubbles 337wallyl, 21 Nov 2016 | Read review
“Ask not to be close to the elevator because it can be noisy.”
 of 5 bubbles cocobeans88, 13 Nov 2016 | Read review
“If you are with friends, ask for adjoining rooms.. That way not everyone has to carry a key.”
 of 5 bubbles jackie082971, 28 Oct 2016 | Read review
“It is very close to the Rosemont subway station (Blue-line). The walk is about 7 minutes.”
 of 5 bubbles NotMyRealName2014, 26 Oct 2016 | Read review
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