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Crowne Plaza Chicago O'Hare

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1,029 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Chicago O'Hare
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Showing 957: English reviews
Reviewed 24 June 2015

I've been staying at this hotel for nearly 20 yrs when coming to Chicago for business. Its been updated and looks great! The rooms are nicely appointed. Comfortable bed. Fridge and safe are provided. Internet is included but a bit slow. Just a great overall experience.

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Helpful?
Thank Steve L
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Steve L, Thank you for your feedback. We are thrilled to know that we have been your hotel of choice for the last 20 years! Thank you for sharing that our hotel has been updated and looks great. I am glad you like our new room decor. We greatly appreciate your business and looking forward to your next stay....

Singapore, Singapore
Reviewed 24 June 2015

I picked this Hotel to spend 6 nights simply because it was the venue for the conference I was attending. The Hotel had fairly efficient systems and streamlined processes, probably designed to keep contact / interaction with the hotel staff to a bare minimum. The Hotel lacked personality. IMHO, it failed to demonstate hospitality (in the sense of welcoming the...

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Helpful?
Thank Manoj_solas
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Manoj_solas, Thank you for your review. We are saddened to see that we haven’t met your expectations this time. Our team is well-known for providing great service to all our guests and I really would like to learn more about your stay. Could you please contact me directly at 847.928-3700 . We appreciate your business and looking forward to...

Chicago, Illinois
Reviewed 21 June 2015

Even-though I read a lot of very nice comments I wasn’t sure what to expect as I arrived very early in the morning and regular check in time is at 3pm. However, all my doubts were gone as soon as I met Yesenia, Mary and Amber at the front desk. They smiled and welcomed me and before you know it...

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Helpful?
Thank chicago1972
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear chicago1972, Thank you for your 5-star review. It is great to know that our team has exceeded your expectations. Thank you for sharing that our rooms are very stylish and modern. All our rooms are equipped with double paned windows to eliminate external noise. I am glad you had chance to take advantage of our indoor-heated pool and that...

Henderson, Nevada
Reviewed 20 June 2015

very nice hotel. convenient to airport but quiet. Staff professional , helpful and friendly. Upgraded me to a nice suite just because. lots of comforting amenities in the room. Was there on business asked for assistance with a taxi , they offered their shuttle , free!! would stay with them again and will recommend them to all my friends and...

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Helpful?
Thank candisue2015
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear candisue2015, Thank you for your 5-star review! It is our goal here at the Crowne Plaza O’Hare to be great hotel guests love and your “terrific hotel” review is what keeps us motivated. We are happy to learn that you had a great stay with us. Thank you for sharing that our staff was professional, helpful and friendly. We...

Reviewed 20 June 2015

We had a fabulous stay at this property during our family vacations at chicago. Rooms were neat and spacious. Food was great and buffet was awesome. Hotel staff is extremely cooperative, polite and professional. Overall we had a memorable experience and strongly recommend this hotel for others

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1Thank Arun K
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Arun K, Thank you for your 5-star review! It is great to know that you had a fabulous stay with us. Thank you for sharing that our rooms were neat and spacious, food great and breakfast buffet awesome. Our team is all about providing great service to all our guests and we are thrilled to learn that you had...

Covington, Louisiana
Reviewed 18 June 2015

Overall a nice hotel, but seemed to only have 3 of the 5 elevators working most of the time I was there, which lead to some long waits. Was at the hotel for a conference, and the conference center is very nice, big rooms, breakfast, lunch and breaks in the conference area was very good considering the size of the...

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Helpful?
Thank John C
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear John C, Thank you for leaving a review about your recent stay. Thank you for sharing that overall hotel was nice with big rooms and very good breakfast, lunch and breaks in the conference area. I am glad you liked our recently renovated rooms. You are correct abut insulation; all our rooms are equipped with double paned windows to...

Chicago, Illinois
Reviewed 16 June 2015

We had tickets to a concert at the all state arena so we had dinner near the hotel and decided to check in right before the concert. Check in was quick and easy. The room was great and very comfortable. Very quiet! I loved the view from our room. Easy Parking access. Prices are great as well.

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Helpful?
Thank Jessica M
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Jessica M, We greatly appreciate your 5-star review! It is great to know that you had a spectacular stay with us. Thank you for sharing that your check in was quick and easy and that the room was great, very comfortable and quiet. Thank you for your business. We hope to be the hotel of your choice when you...

Illinois
Reviewed 16 June 2015

Very nice hotel. Close to airport but didn't hear the airplanes at night. Went to a seminar so came up the night before and stayed overnight. Close to a very nice mall and some restaurants which were all within walking distance. Was surprised no valet service. A bit pricey. Overall, nice hotel and would stay again.

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Helpful?
Thank Babswilltravel333
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Babswilltravel333, We greatly appreciate your feedback. It is great to know that you had overall great stay with us. Thank you for sharing that the hotel was very nice and that you did not hear any airplanes even-though we are very close to the O’Hare. It is because all our rooms are equipped with double paned windows. I am...

Springdale, Arkansas
Reviewed 14 June 2015

I was a little concerned when the shuttle pulled up. It is a dated facility but once I got in and especially once I got to the room, I was very impressed. Service was perfect. I was there for business meetings and the staff went above and beyond to make sure that everything was replenished and good. The room got...

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Helpful?
Thank htwhatley
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear htwhatley, Thank you posting a review about your recent stay with us. Thank you for sharing that you were very impressed with the very nice rooms and perfect service. I’ll be sure to share you feedback with our team as we all take pride in providing great service to all our guests. We greatly appreciate your business and looking...

Indiana
Reviewed 13 June 2015

Take the time to know the layout of the driveway and parking. Once you figure that out this is a great place to stay. Early check in, noon check out gives you plenty of time to take advantage of everything in the area...

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Helpful?
Thank D W
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear D W, Thank you for your 5-star review. Thank you for sharing that our location is ideal for many activities. I am glad that our team was able to accommodate your early check in request so that you had plenty of time to take the advantage of everything the area has to offer. Thank you for your business. We...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more   less 

Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 North River Road, Rosemont, IL 60018
Region: United States > Illinois > Rosemont
Price Range: $146 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Priceline and Hotels.com so you can book your Crowne Plaza Chicago O'Hare reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont
Hotel Style:
#2 Romantic Hotel in Rosemont
#6 Family Hotel in Rosemont
#9 Business Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chicago O'Hare staff and other travellers.
24 questions
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Questions? Get answers from Crowne Plaza Chicago O'Hare staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“clean, comfortable”
 of 5 bubbles baris_78, 15 Feb 2017 | Read review
“We had room 1314. Good view for watching planes land if you like that. Also Chicago in the distance.”
 of 5 bubbles Jorickhols, 8 Feb 2017 | Read review
“For a four star hotel they offered no shower gel!! Don't forget to bring your own...Could have a better TV.”
 of 5 bubbles , 2 Feb 2017 | Read review
“14th floor was quiet and served us well for our early morning flight.”
 of 5 bubbles 527conniep, 26 Jan 2017 | Read review
“We had a high floor facing south which was nice.”
 of 5 bubbles TrixieP62, 3 Dec 2016 | Read review
5 of 5