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Crowne Plaza Chicago O'Hare

Booking.comUSD 173*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
USD 173*
USD 173*
USD 173*
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1,090 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Chicago O'Hare
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Showing 1,016: English reviews
Oak Creek, Wisconsin
Reviewed 18 November 2015

We stayed at this hotel as a park and stay a night before a trip out of O'Hare. The hotel itself was fine. I don't have complaints about the hotel itself, as we were only there for a few hours before our early morning flight. I wanted to mostly share our horrible experience with the shuttle driver hired by this...

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Helpful?
Thank mrsasch
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear mrsasch, Your feedback is very important to us. We deeply regret the unfortunate experience with our courtesy shuttle service. Please rest assured that this is not a typical experience for our property and I am addressing it with our team. I would like to learn more about it and wonder if you could contact me directly at (847) 928-3700....

Reviewed 16 November 2015

Everything is great for a business conference, close to shows, transportation and restaurants. Rooms are always clean and in-house dining and bar scene is a big plus. There are other lower cost places to stay, but I find value here instead of trying to save a buck.

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Helpful?
1Thank Al C
Michigan
Reviewed 12 November 2015

We stayed here as part of a two-day conference. The hotel is conveniently located within a short shuttle ride to Chicago O'Hare Airport (ORD). The meeting rooms were attractive and comfortable, and provided ample space for 150+ people. Food and beverage was consistently good, and servers were very attentive and friendly. An on-site restaurant is available and provides sit-down service...

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Helpful?
Thank airmus
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear airmus, Thank you for posting a review about your recent stay with us. We are happy to learn that you had an enjoyable stay with us. Thank you for sharing that our meeting rooms are attractive and comfortable, food consistently good and our servers very attentive and friendly. We are glad you found some time to take the advantage...

Reviewed 10 November 2015 via mobile

The assistant front office manager Mary Garcia made sure that our stay is comfortable and pleasant. Everyone is friendly from the front desk, housekeeping, restaurants, souvenir shops etc. the location is very convenient and close to evrything you can imagine. We stayed here for three weeks for my husband's work and we enjoyed every minute of our stay. Marsha at...

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Helpful?
1Thank Mbainb
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Mbainb, Your success is very important to us and it is great to know that our team has treated you like family during your three-week stay with us. I’ll be sure to share your feedback with Mary and Marsha as they and the rest our team take great pride in providing excellent service to all our guests. I am...

Indianapolis, Indiana
Reviewed 9 November 2015

I've stayed here for business trips multiple times now and it's quiet, the food is excellent, the rooms are super comfortable and there's plenty of room in them, plus the staff is wonderful. But the Internet sucks. Please, please, please do something about it. This is such a nice hotel, and the location is perfect for business travel. It's my...

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Helpful?
Thank romancewriter_tara
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear romancewriter_tara Thank you for posting a review about your recent stay with us. We are happy to learn that you like our property and our service. We deeply regret the unfortunate experience with our internet service. We are addressing the issue with our IT team. We’ll use your feedback to improve our service.. We appreciate your business and looking...

Mexico City, Mexico
Reviewed 7 November 2015

I had a layover in Chicago O'Hare and a UA representative at the airport recommended I should stay in this hotel. I should have known better. After coming from Abuja, Nigeria=>Frankfurt=>Chicago=> Last stop Mexico City I was beyond tired! All I needed was a good meal--which I did not get. The burger came with practically nothing and the "fries" were...

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Helpful?
2Thank Ginette E
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Ginette E, Your feedback is very important to us. We deeply regret the unfortunate experience during your stay with us. Please rest assured that this is not typical experience for our property. Could you please contact me directly at (847) 928-3700, at your convenience, so I could learn more and address accordingly with our team? We appreciate your business...

Columbia, Missouri
Reviewed 1 November 2015

This needs to be a 3.5 star rating. Older property that looks it from the outside, nicely renovated on the inside so looks clean and up to date in many ways, yet architectural elements and flow in public areas still make the rooms and the public spaces feel like a hotel from the 60s or 70s. And, some things you...

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Helpful?
Thank jishenker
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear jishenker, We greatly appreciate your feedback. We are glad to learn that you like our recently remodeled rooms. We regret the unfortunate experience with hot water. Please rest assured that this is not a typical experience for our property and I have addressed it with our team. Thank you for your business. We hope to see you back when...

Elkton
Reviewed 30 October 2015 via mobile

I was here for a business convention,found this hotel to be exceptional! My rewards point level automatically upgraded my booking to a suite, which wasn't necessary for my stay, but was a welcomed pleasant surprise! Room amnesties were awesome, the room was spacious, clean and quiet! Being located in close proximity to the airport, I was pleasantly surprised that I...

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Helpful?
1Thank 2002fxdwg
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear 2002fxdwg, Thank you for your 5-star review. We are very happy to learn that you found our hotel to be exceptional. Thank you for sharing that our room was spacious, clean, quiet with awesome amenities. Our team is committed to providing great service to all our guests and they will be happy to know that you took some time...

East Troy, Wisconsin
Reviewed 30 October 2015 via mobile

This is a nice hotel, IF you book at a good price. Due to last minute schedule changes, I spent one night at Loews and the next night here. At times, both book for the same rate. In those instances this hotel is seriously overpriced and Loews is a much better value. Don't even think twice. At other times, this...

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Helpful?
Thank leahb908
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear leahb908, Thank you for posting a review about your recent stay with us. We are happy to learn that you had enjoyed your stay with us and that you liked our room décor and our service. I’ll be sure to share your feedback with our team as we all are committed to providing great service to all our guests....

Omaha, Nebraska, United States
Reviewed 27 October 2015

I was unaware that hotels still had smoking rooms. I checked into the hotel and to find out there was. I am allergic to smoke and there was no way I could stay in this room for two days. I was very disappointed the way in which the staff at the hotel were willing at helping me find a solution....

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Helpful?
1Thank Chad H
CPOHotel, General Manager at Crowne Plaza Chicago O'Hare, responded to this review

Dear Chad H, Thank you for your feedback. It is with a great regret to learn that our team hasn’t met your expectation this time. We deeply regret the unfortunate experience and the way it was handled. Please rest assured that this is not a typical experience for our property and I have addressed it with our team. We appreciate...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy the BRAND NEW, Crowne Plaza Chicago O'Hare. With newly renovated guest rooms and suites, ballrooms, meeting rooms, restaurant, and common areas, our full-service hotel delivers BRAND NEW comforts, along with attentive service and a variety of amenities. Perfect for the business and leisure traveler, all just minutes from O'Hare and steps away from the Donald Stevens Convention Center and Rosemont Theater. BRAND NEW GUEST ROOMS AND SUITES - All 503 of the hotels guest rooms have been completely re-styled and are eco-friendly. The rooms are decorated with a delightfully rich design that is classic and comfortable. All of the furniture is custom made with the best materials and crafted by the finest of experts. Dining is delectable and close at hand. Choices include dining at Chicago Fire Oven, a full service restaurant which offers specialty sandwiches, salads, pizzas and burgers, grab a bite at On the Fly, offering a variety of breakfast pastries, salads and sandwiches, or relax at our Visibility Bar, enjoying specialty pizzas with 10 beers on tap. ... more   less 

Additional Information about Crowne Plaza Chicago O'Hare

Address: 5440 N River Rd, Rosemont, IL 60018-5232
Region: United States > Illinois > Rosemont
Price Range: $169 - $312 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Chicago O'Hare 3.5*
Number of rooms: 503
Reservation Options:
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Also Known As:
Crowne Plaza Chicago o`Hare Hotel Rosemont
Crowne Plaza Rosemont
Crowne Plaza Hotel Rosemont
Hotel Style:
#2 Romantic Hotel in Rosemont
#6 Family Hotel in Rosemont
#9 Business Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Chicago O'Hare staff and other travellers.
26 questions
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Questions? Get answers from Crowne Plaza Chicago O'Hare staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It's an airport hotel, the ARE no good rooms!”
ryrowe, 22 May 2017 | Read review
“I got a room with two queen beds....very roomie”
laurahH2098HM, 19 May 2017 | Read review
“The higher the floor, the quieter the room. Choose early check in and arrive early if possible.”
chentei, 17 May 2017 | Read review
“Upper floors have nice views”
950claudep, 21 Apr 2017 | Read review
“Bring extra blankets and real pillows, you'll need them!!!”
travelsaavy18, 2 Apr 2017 | Read review
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Prices are for 1 room, 2 adults
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