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Crowne Plaza Chicago O'Hare Hotel & Conference Center

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Traveller (342)
Room & Suite (147)
Dining (11)
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Overview
  • Excellent30%
  • Very good42%
  • Average18%
  • Poor5%
  • Terrible5%
Travellers talk about
“fire oven”(27 reviews)
“front desk”(158 reviews)
“o'hare airport”(57 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Additional information
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Rooms
2 Jul.3 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,243)
There are newer reviews for Crowne Plaza Chicago O'Hare Hotel & Conference Center
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1,151 results
Traveller rating
357
458
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64
62
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357
458
210
64
62
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All reviewsfire ovenfront desko'hare airporthotel restaurantpark and flygift shopevery half houroutlet mallclose to the airportnice roomcheck in was easycorner roomshuttle busroom ratebusiness centercoffee makerper day
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11 - 15 of 1,151 reviews
Reviewed 4 weeks ago via mobile

The Booking Manager needs to be counseled. Attended a conference that began the day that Anime guests were set to check out. Staff were overwhelmed. They tried their best but it was chaos. Rooms not ready until late in the evening. Missing toiletries and towels.......More

Thank QsbyTraveler
Reviewed 15 May 2018

Great Customer Service offered by waiters, waitresses, and at Front Desk, specially Jocelyn. 1. Instead of using 25ml plastic dispensers for shampoo, conditioner, and body lotion, install dispensers of these items on the walls showing the logo of the vendor. I was told that the...More

2  Thank Mariateresa K
Response from CPOHotel, General Manager at Crowne Plaza Chicago O'Hare Hotel & Conference CenterResponded 4 weeks ago

Dear Mariateresa K, We greatly appreciate your feedback. It is great to learn that you had a great stay. Thank you for taking a moment to recognize our team for great customer service. You inputs regarding the recycle program are greatly appreciated and we'll review...More

Reviewed 10 May 2018 via mobile

Stay 1 night at Crown Plaza Chicago O’Hare as we have a plane to catch next day at 5pm. Prices of Hotel at OHare area cost half the price in downtown Chicago. With the train services, should consider stay near to the airport. Another reason...More

1  Thank chentl63
Reviewed 5 May 2018 via mobile

This hotel allows guests to smoke in their room if the guest covers the smoke detector with plastic. When I discovered the smoke detector in my room covered, I attempted to contact the hotel, both the manager and the sales department. Neither apparently cared. If...More

Thank Blueybluey
Response from IHGService, Guest Relations Manager at Crowne Plaza Chicago O'Hare Hotel & Conference CenterResponded 4 weeks ago

Hello Blueybluey, Thank you for your stay and for taking the time to leave us feedback. I am sorry to learn about the issue with the smoke detector in the room. I have shared your comments with the hotel management and trust the measures taken...More

Reviewed 3 May 2018 via mobile

This was a very nice hotel. Great conference rooms. Clean, modern, quiet, comfortable and well equipped rooms. Nice areas to gather (restaurants and bar). Close to a plaza with many gathering places as well. Walking distance from hotel. It was great. Plenty of parking. No...More

Thank Chris A
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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Internet
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
USD 105 - USD 228 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Rosemont
#6 Family Hotel in Rosemont
#9 Business Hotel in Rosemont
Room types
Suites, Non-Smoking Rooms
Details
Price range
USD 105 - USD 228 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Rosemont
#6 Family Hotel in Rosemont
#9 Business Hotel in Rosemont
Room types
Suites, Non-Smoking Rooms
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Traveller (342)
Room & Suite (147)
Dining (11)
Pool & Beach (8)
Business Centre & Event Rooms (7)
Family and Play Areas (2)
Questions & Answers
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Faith J
12 June 2018|
AnswerShow all 7 answers
Response from Marty Ann P | Reviewed this property |
Its a bit of a hike, but if you have your walking shoes on it is okay. You have to walk on a busy trafficway (over the highway bridge) to get to it.
0
Votes
PompeyAnnie
29 May 2018|
AnswerShow all 5 answers
Response from Marty Ann P | Reviewed this property |
I stayed at the Crowne Plaza as "lone female" traveler and never felt unsafe. If you schedule your train trip from Union Station to Rosemont while it's light outside, I wouldn't worry about feeling unsafe. The Crowne... More
0
Votes
zux123
10 May 2018|
Answer
Response from Marty Ann P | Reviewed this property |
There is no supermarket or 7-11 close within walking distance. There is fast food in the Fashion Mall. I'd also suggest the restaurant connected with the hotel - Caddyshack - good food and reasonable prices! There is a... More
1
Vote
Room Tips
"end of hall away from elevator may be more quiet"
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"it doesn't not really matter, because the surrounding is typical to airport area."
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"Stay far from the loud elevators"
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"Ask for one that doesn't view the adjacent wall."
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