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Crowne Plaza Chicago O'Hare Hotel & Conference Center

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Traveller (342)
Room & Suite (147)
Dining (11)
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Overview
  • Excellent30%
  • Very good42%
  • Average18%
  • Poor5%
  • Terrible5%
Travellers talk about
“fire oven”(27 reviews)
“front desk”(158 reviews)
“o'hare airport”(57 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Rooms
1 Jul.2 Jul.
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,242)
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Traveller rating
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357
457
210
64
62
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All reviewsfire ovenfront desko'hare airporthotel restaurantpark and flygift shopevery half houroutlet mallclose to the airportnice roomcheck in was easycorner roomshuttle busroom ratebusiness centercoffee makerper day
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1 - 5 of 1,150 reviews
Reviewed yesterday

Customer service is not it's strength. Slow check-in because of a lack of personnel. Parking is bizarre but you can live with it. No real food choices except CaddyShack which is attached and a recent addition. Close to all that there is to do in...More

Thank msmallwood
Hotel's Favourite
Reviewed 20 November 2017

Actually stayed here 6 nights in the past couple months while attending multiple conferences in Rosemont. Fairly easy to get to off the interstate. Quick check-in even when they seemed to have a lot of people in line. Five elevators - I had no problems...More

1  Thank GoatWhacker
Response from CPOHotel, General Manager at Crowne Plaza Chicago O'Hare Hotel & Conference CenterResponded 26 November 2017

Dear GoatWhacker, Thank you for posting a detailed review about your recent stay with us. I am glad to learn that overall you were very happy with your stay with us and that everything was up to your liking. We appreciate your business and looking...More

Reviewed 1 week ago via mobile

Great location, didn't like that had to pay 25 dollars a day to park, but so is chicago area, comfortable beds, rooms were okay, looks like in need of an update. Bathroom was good. Just had bad experience of other guests who had to yell...More

Thank gerrtaz
Reviewed 2 weeks ago via mobile

I liked the check in procedure as it went smoothly and my room preference was accommodated. The suite was a little small, but I was there for only one night and wasn’t entertaining anyone. Plenty of receptacles for my electronic devices as well. At the...More

Thank Realtravelingthomas
Reviewed 2 weeks ago via mobile

I’ve been staying here whenever I visit Chicago. This time however, we had a car for this trip. We usually fly. The staff who worked the front didn’t seem like he wanted to be there or helped us. He didn’t give out clear instructions at...More

1  Thank h3ro_me
Response from IHGService, Guest Relations Manager at Crowne Plaza Chicago O'Hare Hotel & Conference CenterResponded 5 days ago

Hello h3ro_me, I welcome your thoughts and thank you for staying with us again here in Chicago. As one of our returning guests, it has always been our aim to provide the same level of service, if not, better every time. On this visit, I'm...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Internet
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
USD 103 - USD 237 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Rosemont
#6 Family Hotel in Rosemont
#9 Business Hotel in Rosemont
Room types
Suites, Non-Smoking Rooms
Details
Price range
USD 103 - USD 237 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Rosemont
#6 Family Hotel in Rosemont
#9 Business Hotel in Rosemont
Room types
Suites, Non-Smoking Rooms
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Traveller (342)
Room & Suite (147)
Dining (11)
Pool & Beach (8)
Business Centre & Event Rooms (7)
Family and Play Areas (2)
Questions & Answers
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Faith J
12 June 2018|
AnswerShow all 7 answers
Response from Marty Ann P | Reviewed this property |
Its a bit of a hike, but if you have your walking shoes on it is okay. You have to walk on a busy trafficway (over the highway bridge) to get to it.
0
Votes
PompeyAnnie
29 May 2018|
AnswerShow all 5 answers
Response from Marty Ann P | Reviewed this property |
I stayed at the Crowne Plaza as "lone female" traveler and never felt unsafe. If you schedule your train trip from Union Station to Rosemont while it's light outside, I wouldn't worry about feeling unsafe. The Crowne... More
0
Votes
zux123
10 May 2018|
Answer
Response from Marty Ann P | Reviewed this property |
There is no supermarket or 7-11 close within walking distance. There is fast food in the Fashion Mall. I'd also suggest the restaurant connected with the hotel - Caddyshack - good food and reasonable prices! There is a... More
1
Vote
Room Tips
"end of hall away from elevator may be more quiet"
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"it doesn't not really matter, because the surrounding is typical to airport area."
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"Stay far from the loud elevators"
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"Ask for one that doesn't view the adjacent wall."
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