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Hilton Rosemont / Chicago O'Hare

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Hilton Rosemont \/ Chicago O\\
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1,025 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Rosemont / Chicago O'Hare
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Showing 997: English reviews
Cleveland, Ohio
Reviewed 10 September 2016 via mobile

Let's start with the positives- great location, nice furnishings, a full Starbucks in the lobby, good breakfast buffet, nice workout area, very friendly staff. Now for the rest of the story... I was awakened at 6:00AM on my first morning there by the catering staff clattering dishes and a large cart while setting up a nearby conference room for a...

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Helpful?
1Thank David F
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear David F., Thank you for taking the time to speak with me during your recent stay with us and I would like to apologize again for the inconveniences you experienced during your stay. I have addressed the items of concern with my team members and we hope to learn from this experience. We look forward to the opportunity to...

Santiago, Chile
Reviewed 9 September 2016

I ended up staying here due to trip complications. So glad I did. All the stress of the trip went away as soon as I walked into the lobby. My room was excellent (I have even ordered the pillows for my own bed at home!), desk was efficient and friendly, room service was quick, warm, and tasty, breakfast was at...

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Helpful?
Thank hatchchilepepper
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear hatchchilepepper, Wonderful! I’m so glad to read that we helped ease the stress from a difficult travel situation and you enjoyed our guest rooms & pillows (enjoy those at home!), our friendly staff, tasty room service, and the Starbucks in the lobby. Thank you so much for sharing your experience on Trip Advisor and we hope to have the...

DeKalb, Illinois
Reviewed 8 September 2016

Staff was great. Definitly need microwaves/refrigerators in rooms. Hate the $25 a day parking. Overall it was okay but it could have been better. Previous family reunion hotel rooms had living rooms, frig/microwave, free parking, and happy hour.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank theresamS1132KF
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear theresamS1132KF, Thank you for taking the time to share your experience on Trip Advisor. I will take your comments into consideration regarding the microwaves and refrigerators in the room for our next upgrade plan. Next time, consider booking our parking for pennies package that includes parking for only 1 penny! We also do have a happy hour in our...

Durham, North Carolina
Reviewed 7 September 2016

While the location is good and the rooms are the typical nice Hilton accommodations, you should avoid this property if you are planning to use the internet. I have stayed at many hotels and have never experienced a wireless internet this slow. When I called guest services to see if there is a problem with their network, the person told...

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Helpful?
1Thank cheif002
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear cheif002, I’m extremely sorry for the slow internet experience you had at our hotel and for the response that you received when you addressed this problem with our team. “That’s just the way it is” or “our system is old and slow” should never be a response to a problem or concern. We should have been able to help...

Fishers, Indiana
Reviewed 5 September 2016 via mobile

I've stayed in many O'Hare hotels and I've them narrowed them down to few cos some have pretty avg service due to the amount of traffic they get. This was the first time at this Hilton property due to a conference at Rosemont Convention Center as it's connected to the hotel via skybridge. Needless to say, staff was very friendly...

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4Thank PapaJeee
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear PapaJeee, I’m happy to hear that your first experience at our hotel was exemplary and hopefully it was one of many to come! Thank you so much for taking the time to share your experience on Trip Advisor and for your wonderful comments. Especially for taking the time to directly recognize members of our team that made your stay...

Eastpointe, Michigan
Reviewed 31 August 2016

I was not informed of the incidental fees or how much they was before hand and everyone in my group was not treated The same we weren't offered the same things once we got there the receptionist didn't do as they stated when we ask for the same things that everyone else was offered due to construction at the hotel

Review collected in partnership with Hilton Hotels & Resorts
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Thank D2603ICdonnac
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear D2603ICdonnac, I’m sorry for the inconvenience and miscommunication you experienced in regards to your recent stay with us. I’m not sure what you are referring to in your comments regarding “construction at the hotel” as the only “construction” project we currently have is our elevator upgrade project with one elevator car being out of service. I do hope we...

Huntington Beach, California
Reviewed 29 August 2016

Staff is friendly and professional. Beautiful hotel and clean room. Loved Starbucks and restaurant/tavern. Staff found and drove forgotten neck and back pillows to the airport so we would have them on our flight home. Great location. Convenient to Rosemont Convention Center. Walking distance to movie theater and Fashion Outlet Mall.

Review collected in partnership with Hilton Hotels & Resorts
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2Thank Marie S
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear Marie S, I’m delighted to read your Trip Advisor review regarding your recent stay with us and happy to see that you enjoyed our clean & comfortable guest rooms, the full service Starbucks in the Lobby and Liberty Tavern restaurant. I’m also pleased to learn that my team was able to get you your forgotten items to you in...

Taipei, Taiwan
Reviewed 29 August 2016 via mobile

stayed for 3 nights when I attended the comic con at the convention center across the road. the room was spacious and clean, and the bed was comfy. within a short walk from the hotel is the fashion outlet mall and a business park with several restaurants if you're looking for places to dine and shop nearby. there's also a...

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1Thank bloodbubble
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear bloodbubble, Thank you for taking the time to write a Trip Advisor review regarding your recent stay with us. Thank you for highlighting all the amenities and features that we offer here and I’m glad you were able to take advantage of them. We hope to see you again next year for Comic Con!

Oconomowoc, Wisconsin
Reviewed 29 August 2016

I will start with the pros of the hotel. It's in a nice location. The restaurant is also very good and delivers to the room. However, the service I received was aweful for the quality of hotel this should have been. The room was never swept for the 3 nights I stayed. The Kleenex ran out the first day, and...

Review collected in partnership with Hilton Hotels & Resorts
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1Thank 1811brib
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear 1811brib, I am disappointed to read your comments regarding your recent stay with us and have addressed your comments with my housekeeping department. I’m truly sorry for the inconvenience this caused and it is not indicative of our expected and usual level of service. I am pleased to learn that you enjoyed our location and the food and service...

Reviewed 25 August 2016 via mobile

We stayed here for Comic Con which was held across the street at the convention center. The hotel was beautiful and had a modern entrance. It was very clean and the staff were friendly. Parking was easy (we opted for outside ground parking as compared to the garage because it was closer to our room, both same price). Easy check...

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1Thank livelaughlovetravel3
PaulGrande, General Manager at Hilton Rosemont / Chicago O'Hare, responded to this review

Dear MKE0420, Thank you so much for your recommendation and for taking the time to write a Trip Advisor review regarding your recent stay with us! We are delighted to host guests in town for Comic Con at the Convention Center and I’m glad you were able to take advantage of our proximity and connected covered walkway. I’m pleased to...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Hilton Rosemont Chicago O'Hare is conveniently located just minutes from Chicago O'Hare International Airport and connected via enclosed sky bridge to Donald E. Stephens Convention Center. Our hotel features 300 guest rooms and suites, 24 hour room service, complimentary shuttle service to O'Hare Airport, The new Fashions Outlet Mall, MB Financial Park Entertainment District, and Rivers Casino, indoor pool, fitness center, wireless internet access (nominal fee) and Liberty Tavern Restaurant. ... more   less 

Additional Information about Hilton Rosemont / Chicago O'Hare

Address: 5550 North River Road, Rosemont, IL 60018
Region: United States > Illinois > Rosemont
Price Range: $142 - $400 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Rosemont / Chicago O'Hare 3.5*
Number of rooms: 300
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton Hotels Direct, Booking.com, Hotwire, Priceline, Hotels.com, Travelocity, Cancelon, getaroom.com and HotelQuickly so you can book your Hilton Rosemont / Chicago O'Hare reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Rosemont / Chicago o`Hare Hotel Rosemont
Hotel Style:
#4 Romantic Hotel in Rosemont
#4 Business Hotel in Rosemont
#9 Family Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Rosemont / Chicago O'Hare staff and other travellers.
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Questions? Get answers from Hilton Rosemont / Chicago O'Hare staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You can't go wrong with any room!”
michellemehrnoushj, 12 Apr 2017 | Read review
“Download the Hilton Honors app to choose your own room when checking in!”
EBeals, 26 Mar 2017 | Read review
“Top floors have a view of planes, but this is a very uninteresting neighbourhood - a concrete jungle”
Dec105, 24 Mar 2017 | Read review
“All rooms subject to some airport noise, only floors on 9 or 10 will see any Chicago skyline. Skyline view is at a distance.”
  • Room 440, Parking Garage View
  • 10th floor looking west, aircraft in landing pattern for ORD
  • Chicago Skyline view, Early AM
  • Coffee Maker uses Pods
  • Plug your device into the TV, if you have the cords
  • King Room
  • King Room
  • Hilton Alarm Clock
Old_Interp, 15 Feb 2017 | Read review
“If you want to see the airport (from a distance) choose a high floor and an odd room number.”
870vinnied, 30 Jan 2017 | Read review
5 of 5