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07/05/2017 08/05/2017
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    Embassy Suites by Hilton Chicago - O'Hare/Rosemont

    5500 N. River Road, Rosemont, IL 60018-5230
    Hotel website
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    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE USD 39
    USD 207*
    USD 168*
    USD 172*
    USD 172*
    Traveller (133)
    Room & Suite (44)
    Dining (9)
    Similar nearby hotels
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    Overview

    • Excellent32%
    • Very good31%
    • Average18%
    • Poor11%
    • Terrible5%
    Travellers talk about
    Breakfast included
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    3.5 Star Hotel
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    Rooms
    May 7 May 8
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    1 room, 2 adults, 0 children
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    Traveller rating
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    Reviewed 7 August 2016

    All service staff were very nice, complimentary drinks in the evenings were great!! Hotel is dated, rooms, furnishings were old, smelled strange. Location great to airport, great restaurants/bars and casinoMore

    Review collected in partnership with Embassy Suites Hotels
    Helpful?
    Response from ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont

    NHFamof4, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us from the nice staff to the location. We look forward to welcoming you back again on your...More

    Reviewed 6 August 2016

    We stayed at this excellent hotel and enjoyed the staff the most! They were very helpful and made our experience a wonderful stay. It is located at an excellent location with great restaurants and a park area for family. I would recommend this hotel for...More

    Review collected in partnership with Embassy Suites Hotels
    Helpful?
    Response from ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont

    Rusty L., Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us from the helpful staff to the great location. We look forward to welcoming you back again...More

    Reviewed 5 August 2016

    This was not a very good stay for us. The bed felt like a trampoline, no support at all. The service was not very good, slow to respond to issues, not accommodating to medical handicaps. This hotel need renovations. Equipment out dated.More

    Review collected in partnership with Embassy Suites Hotels
    Helpful?
    Response from ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont

    Tonia L., I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet...More

    Reviewed 5 August 2016 via mobile

    Staff was excellent, but hotel is dated. Breakfast was good. Bar staff excellent and food good. Front desk and bellman went above and beyond. Too bad they don't invest in upkeep of the hotel. Don't stay here. Many other choices. It wants me to add...More

    Helpful?
    Response from ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont

    jojostew, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel, and we are sorry we didn’t meet your expectations during...More

    Reviewed 4 August 2016

    Standard Embassy Suite with good breakfast. However, the housekeeping needs improvement. Someone did a poor job on cleaning the bathroom. Did not appear mopped or basin cleaned. What others said before about the housekeeping is true.More

    Helpful?
    Response from ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont

    echick55, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Bar/Lounge
    • Breakfast included
    • Hotel Amenities
    • Business Centre with Internet Access
    • Shuttle Bus Service
    • Room Service
    • Breakfast included
    • Airport Transportation
    • Meeting Rooms
    • Banquet Room
    • Conference Facilities
    • Dry Cleaning
    • Laundry Service
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hot Tub
    Details
    • Price range
    • USD 135 - USD 294 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #13 Business Hotel in Rosemont
    Photos
    Traveller (133)
    Room & Suite (44)
    Dining (9)
    Pool & Beach (4)
    Nearby
    Nearby Hotels
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    Nearby Restaurants
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    Nearby Attractions
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    Questions & AnswersAsk a question
    RansRider
    Is this Embassy connected by the walk way to the convention center? Will renovations be going on in January 2017?
    23 October 2016|
    Answer Show all 5 answers
    Response from Cello12345 | Reviewed this property |
    Just stayed here last Wednesday (11/9/16). Apparently renovations are happening within the next few weeks. Not sure how long it will last. Regarding the convention center...there is no direct connection, but the walkway... More
    1
    Vote
    Dan C
    Is Wi-Fi free? I have gotten conflicting info from other guests and the website.
    12 August 2016|
    Answer Show all 4 answers
    Response from ryantreichert | Reviewed this property |
    Yes.
    0
    Votes
    Michelle R
    do you have smoking rooms available?
    29 December 2015|
    Answer Show all 4 answers
    Response from Jeanne M | Reviewed this property |
    It is a smoke free hotel.
    0
    Votes
    Room Tips
    "A higher floor is better. Some rooms sit in halls that don't directly overlook the atrium and are quieter."
    Read review
    "get top floor rooms while they are renovating"
    Read review
    "We stayed on the top floor, but it was very noisy"
    Read review
    "Check in early and bring proof of your reservation."
    Read review