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Embassy Suites by Hilton Chicago - O'Hare/Rosemont

EmbassySuites.comUSD 270*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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1,254 Reviews from our TripAdvisor Community

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Showing 1,234: English reviews
Start your review of Embassy Suites by Hilton Chicago - O'Hare/Rosemont
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Streamwood, Illinois
Reviewed 2 days ago NEW

At the beginning of this year, they spent three months upgrading and renovating every room in their hotel and was ready in time for the convention i go to in May. The first thing i noticed was the TVs were much larger than previously. Next i noticed they have now included yet another mirror in the front room now and...

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Helpful?
Thank Lisa A
Bloomington, Indiana
HOTEL’S FAVOURITE REVIEW
Reviewed 10 April 2017

Everything was nearly perfect. The room was ideal. We love having the suite, with a fridge and microwave and 2 rooms with a door between that can be closed. Two fabulous TV sets. The bed was super comfortable and the shower and bathroom were great. The wifi signal was excellent. We found a room on the map that was on...

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Helpful?
Thank Travel_Buff_BL
About Hotel's Favourite Review
ESDTMGR, Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Dear Travel Buff BL, Thank you so much for taking the time to leave a review of your recent stay here, we are so pleased you enjoyed your experience with us and look forward to welcoming you back again on your next visit to the area. Best Wishes~

Dekalb, United States
Reviewed 2 days ago NEW

This hotel is a wonderful place to stay whether one night, or an entire weekend. All of the staff are super friendly and courteous. And when they say complimentary breakfast, they mean an actual breakfast, not just reheated waffles and toast. There was a complimentary BUFFET essentially, and everything was wonderful. The layout of the hotel is beautiful, leading to...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank edwardoh933
Downers Grove, United States
Reviewed 2 days ago NEW

Embassy Suites is usually my goto for longer stays as the amenities tend to be great (cocktail hour and a great breakfast) and rooms are nice and spacious. However this time I got placed into a 7th floor room when I prechecked into a 4th floor room, I was trying to get a lower level. No real reason was offered...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank jonathancE1657CJ
Chicago, United States
Reviewed 5 days ago NEW

Having stayed at this hotel for many years, i love this hotel. the breakfast is good. rooms are comfy and quiet and offers privacy is awesome. i wish the windows would open due to the fact our ac went out and it was sweltering.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 377juliusb
ESDTMGR, Front Office Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

I am so glad that you enjoyed your stay and it was a pleasure having you again with us! I am sorry the AC went out, but am glad you enjoyed the room and amenities. We hope to continue having you stay with us.

St Louis, United States
Reviewed 6 days ago NEW

The room was clean but the air conditioner did not seem to work properly. When I called the front desk they did send someone up right away which was nice but upon returning the room still wouldn't cool down. The other issue I had was trying to get a late check-out. Upon arrival I inquired about it and was told...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank samanthasE7074HK
ESDTMGR, Front Office Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

I am truly sorry for the issues you experienced while here with us. You should have received a better response when you called regarding late check out. regardless of the reason and for that I am sorry. We hope we see you next time you are in the area.

Jasper, Indiana
Reviewed 1 week ago

This hotel is beautiful! Our room was spacious, even for my family of 6. It's within easy walking distance of several restaurants and family friendly activities. The only downside of our stay was that the pool was closed, and we had to cross the parking lot to a sister property to use a pool (as was noted online when we...

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Helpful?
Thank Carrie V
Solna, Sweden
Reviewed 1 week ago via mobile

Stranded after missing my connection I spend a night at this hotel and had a gigantic room for a couple of hours. Impeccable cleanliness in the room and topclass staff all around. It is situated very close to the airport and there is shuttlebuses running frequently from 3.45 AM.

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Helpful?
Thank Birgitta-Kenneth
San Rafael
Reviewed 1 week ago

We like to travel light, so this location was a little disappointing since they had very few nearby locations or onsite access to general items like sunscreen or tampons. Aside from that, they had a great restaurant, beautiful bar and easy access to the CTA.

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Helpful?
Thank Joonipar
Veronica L, Front Office Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Hello Joonipar, Thank you for taking the time to review your stay here at our hotel. I am glad that you enjoyed our hotel while you were here, but I am sorry to hear that you were unable to gain access to the items you were looking for. In the future, our hotel does have an on-site gift shop, located...

Reviewed 1 week ago

Embassy suites at this location was truly disappointing from the poor communication by the staff at checking the rooms not being at a good comfortable temperature, the AC not working, and the list could go on. I have stayed at many Embassy suites and by far this was the worst One that I have ever been to him

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank christine123456455
Management response:

Dear christine123456455, I am sorry to hear that your stay did not meet your expectations. This is quite unlike the service and experience that our staff strive to provide. I will certainly look into your mentioned issues and address with the appropriate people. I do hope that you will consider us again on your next visit to Rosemont. Regards, Cole...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
The newly renovated Embassy Suites O'Hare Rosemont is located adjacent to the Donald E. Stephens Convention Center and five minutes from O'Hare International Airport (ORD) via our complimentary hotel shuttle (4am-12am). Located within walking distance from MBFinancial Park and Fashion Outlets of Chicago. Our hotel is a full service all suite airport hotel providing outstanding newly renovated accommodations and amenities to business and leisure travelers in the Chicago and Rosemont, Illinois area. Hi-Spd Internet available in guest rooms and public area for a nominal fee. Self Parking: $26/day; Valet Parking: $30/day. We do not offer a shuttle to Allstate Arena. ... more   less 

Additional Information about Embassy Suites by Hilton Chicago - O'Hare/Rosemont

Address: 5500 N. River Road, Rosemont, IL 60018-5230
Region: United States > Illinois > Rosemont
Price Range: $189 - $419 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Chicago - O'Hare/Rosemont 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Embassy Suites Chicago o`Hare Rosemont Hotel Rosemont
Embassy Suites Rosemont
Rosemont Embassy Suites
Hotel Style:
#13 Business Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Chicago - O'Hare/Rosemont staff and other travellers.
8 questions
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Questions? Get answers from Embassy Suites by Hilton Chicago - O'Hare/Rosemont staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was perfect for my family of 6 - we could actually move around a bit.”
717carriev, 20 May 2017 | Read review
“Away from Elevators. North view was nice”
Joonipar, 17 May 2017 | Read review
“Check rates as early as possible and use the pay now option for best rate”
C2197MAthomasv, 29 Apr 2017 | Read review
“A higher floor is better. Some rooms sit in halls that don't directly overlook the atrium and are quieter.”
Travel_Buff_BL, 10 Apr 2017 | Read review
“get top floor rooms while they are renovating”
S8822XTsusanr, 22 Mar 2017 | Read review
5 of 5
EmbassySuites.com
USD 270* /night
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Prices are for 1 room, 2 adults
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