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The Westin O'Hare

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1,103 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin O'Hare
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Showing 1,069: English reviews
Thief
Reviewed 29 July 2014

First time stay at this property and expected a "airport hotel" (big on convenience, short on service). I was pleasantly surprised with everything about the experience. Close to O'Hare and easy routes to the west suburbs and north end. Staff was excellent and the property had a very new feel.

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Helpful?
1Thank Mark Z
Susan T, Guest Experience Manager at The Westin O'Hare, responded to this review

Your detailed review on Trip Advisor is so greatly appreciated. I am so happy that your stay with us was everything but a "typical airport stay". Thank you for commenting on our beautiful renovation and thanks for all the kind words about our team. I will be sure to pass along all the wonderful details! Thank you for choosing us...

Chicago, Illinois
Reviewed 29 July 2014

I had the worst customer service experience I have ever had in my life at this hotel. The cleaning lady was evidently unhappy with how we left the room, so she decided to vandalize it writing profanity on the mirror and spilling wine everywhere. We have provided evidence we did not damage the room, but apparently a "key audit" indicating...

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Helpful?
1Thank Colin C
Susan T, Guest Experience Manager at The Westin O'Hare, responded to this review

Thank you for taking the time to let us know about your experience. I ask that you please contact me so we may go over the details of your stay. I can be reached via email at susan.tomaselli@westin.com. I look forward to hearing from you. Thank you.

Simpsonville, Kentucky
Reviewed 28 July 2014

We stay here every time we go to the Windy City. It is awesome fork the price. I love, the pool and gym. Starbucks on site is full Serve and the customer service is great. It is a short drive to the city and we go by way of Irving Park. Cool restaurants along the way including the diner. An...

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Helpful?
Thank Sherri M
Susan T, Guest Relations Manager at The Westin O'Hare, responded to this review

I am so happy that you continue to return to the Westin O'Hare. We could not be happier. We strive to ensure that each and every stay is a relaxing and worry free stay. Thank you for taking the time to write a review. It is greatly appreciated by all of us. Thanks for all the great information about the...

Salt Lake City, Utah
Reviewed 27 July 2014

I fly for a living and spend over 150 nights a year in hotels. The staff at the Westin O Hare truly are empowered to make sure you are treated and feel that you are their most important guest. I wanted a fridge for my room to store my deep dish Giordanos pizza to take home the next morning. Instead...

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Helpful?
Thank dean d
Susan T, Guest Relations Manager at The Westin O'Hare, responded to this review

Thank you very much for taking the time to write a review on Trip Advisor. We greatly appreciate all the very kind words you had for our team. I will be sure to pass them along. I am so happy that we were able to refrigerate your pizza. We are always happy to help our guests in any way possible....

New York City, New York
Reviewed 27 July 2014

Stayed there for one night on a business trip. Only a few minutes drive from ORD but doesn't feel like an "airport hotel." The front desk staff was very friendly and thanked me for being a SPG gold member. Did not explore the hotel much but the lobby was clean and attractive. I ordered room service which was fairly good--...

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Helpful?
Thank JeremyA85
Susan T, Guest Relations Manager at The Westin O'Hare, responded to this review

We really appreciate you taking the time to write such a wonderful 5 star review on Trip Advisor. I thank you for all the very kind and informative words you had for our property and especially for our team. This means a great deal to us. We strive to ensure that each and every guest has a true Westin experience....

Reviewed 27 July 2014 via mobile

We stayed for a week at this hotel. The rooms were large and comfortable. House keeping was great, extremely helpful and gracious. The restaurant was nice and had good food. The hotel is about 2 block walk to the L station, about a 50 min train ride to downtown.

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Helpful?
Thank mmargit
Susan T, Guest Relations Manager at The Westin O'Hare, responded to this review

Thanks so much for taking the time to write such a fabulous review on Trip Advisor. We greatly appreciate all your very kind words about our team and our property. We could not be happier that your stay was so enjoyable. Thank you for your loyalty and we look forward to many more return visits. Have a great day and...

Saint Johnsbury, Vermont
Reviewed 21 July 2014 via mobile

Family trip to Chicago. Great room and amenities. Loved that pool, hot rub, and fitness center were open 4am to midnight! 24 hour too. Service. Near train, other din in, and casino! Restaurant was okay. Staff were great.

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Helpful?
Thank timelordvt
Susan T, Guest Relations Manager at The Westin O'Hare, responded to this review

I am so happy that you and your family had such a wonderful experience. Thank you for taking the time to write a review on Trip Advisor. We really appreciate all your kind and honest words. We thank you and cannot wait for your return. Be Well, Susan T.

Dallas, Texas
Reviewed 19 July 2014

The Westin O'Hare is a great location nad has outstanding customer service. This is first time that I have stayed here as our conference moved from another hotel. This is a very nice hotel. The room was a god size and very clean. The staff at the front deks was very friendly and helpful.

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Helpful?
Thank Jennifer912CD
Susan T, Guest Relations Manager at The Westin O'Hare, responded to this review

We really appreciate you taking the time to write such a wonderful 5 star review! I am thrilled that we exceeded your expectations. We really do strive to ensure every stay is a stress free one! Thank you again for all the kind words about our property and our team! I will be sure to pass it along to everyone....

Niles, Michigan
Reviewed 17 July 2014

This hotel gave me hope back for customer service! Once they found out that we were there celebrating my daughter's bday, they went above and beyond!! The room was clean and excellent view! We ate in the restaurant and the service was also wonderful there! Managers were friendly and cooperative. Thanks for a wonderful time, if I am ever staying...

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Helpful?
Thank Chriss F
Susan T, Guest Relations Manager at The Westin O'Hare, responded to this review

Thank you very much for posting a 5 star review on Trip Advisor! We are so happy that your experience was so fantastic. Thank you for all the very kind words about our team and their excellent customer service skills. We want to make sure you are truly satisfied every single time. Thank you for your loyalty and time. We...

Maryland
Reviewed 14 July 2014

Very nice stay here. Room was large and comfortable. Very clean. Nice. Staff at front desk were excellent. Hotel gym was good. Cardio and free weights. Lots of parking although you may need to walk a bit on a busy weekend.

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Helpful?
Thank leroyk
Susan T, Guest Relations Manager at The Westin O'Hare, responded to this review

Your review was greatly appreciated! I am thrilled that you were able to have a true Westin experience. We are very grateful for your thoughtful words about our front desk team and property. We appreciate your loyalty and honesty. Thanks again and we cannot wait for your return! Have a great weekend. Be Well, Susan T.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The newly renovated Westin O'Hare is just minutes from O'Hare International Airport and provides an O'Hare Airport Shuttle service that departs from the hotel. Our renovation features refreshed guest rooms, lobby, a full-service Starbucks, fitness center, brand new restaurant concept Benchmark Gastropub, and additional meeting space. Additionally, we are within minutes of MB Financial Park,the Fashion Outlets of Chicago, Donald E. Stephens Convention Center, Rosemont Theater and Rivers Casino. Walking distance to the Blue Line "EL" train providing service to downtown Chicago. ... more   less 

Additional Information about The Westin O'Hare

Address: 6100 North River Road, Rosemont, IL 60018
Region: United States > Illinois > Rosemont
Price Range: $174 - $346 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin O'Hare 4*
Number of rooms: 525
Reservation Options:
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Also Known As:
The Westin o`Hare Hotel Rosemont
Westin Hotel Rosemont
Westin Hotel o Hare
Westin Rosemont
Rosemont Westin
Hotel Style:
#1 Family Hotel in Rosemont
#2 Business Hotel in Rosemont
#2 Luxury Hotel in Rosemont
#6 Romantic Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from The Westin O'Hare staff and other travellers.
16 questions
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Questions? Get answers from The Westin O'Hare staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“We always request a quiet room, away from elevators. Very quiet hotel.”
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“The 11th floor facing the Rosemont Water Tower was quiet and beautiful.”
 of 5 bubbles LindseyK8, 4 Jan 2017 | Read review
“Ask for a high floor with a view”
 of 5 bubbles , 29 Dec 2016 | Read review
“Sign up for spg, get a room on the spg floor.”
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