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Holiday Inn Express & Suites Chicago West-Roselle

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Holiday Inn Express & Suites Chicago West-Roselle
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92 Reviews from our TripAdvisor Community

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Showing 88: English reviews
Cicero, Indiana
Reviewed 18 September 2016

Our daughter just moved from the North Shore area to Roselle so we needed to find a new hotel when visiting. We picked this one first and need to look no more. The King Suite is huge and the breakfast is one of the best I've seen in a hotel. The staff was friendly, the bed comfortable, and the whole...

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Helpful?
Thank Kris811
Ronen A, Director of Sales at Holiday Inn Express & Suites Chicago West-Roselle, responded to this review

We are very pleased to read about your stay with us. We appreciate your high marks. We hope to see you here again soon.

New York City, New York
Reviewed 26 August 2016 via mobile

We were here for two nights, attending a wedding at the hall next door. Rooms were clean, staff friendly. Our Iron did not work in the room and was replaced with another broken one, but with another call to the front desk they replaced again. Coffee and cookies in lobby were good. Doubt we will be in Roselle again but...

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Helpful?
Thank Smokie113
Ronen A, Director of Sales at Holiday Inn Express & Suites Chicago West-Roselle, responded to this review

We appreciate the feedback on your stay. You pointed out the cleanliness of the rooms and friendliness of the staff as well as the amenities provided. It was a pleasure hosting you for the wedding event.

Toronto, Canada
Reviewed 24 August 2016

Average hotel. Average room. Average size. A bit dated inside the rooms, but nothing grossly outstanding (good or bad). The front desk staff definitely could be improved. Communication was scant/poor. I had paid for my hotel through a booking site. When I arrived, they took my credit card and swiped it for incidentals (which was expected of course), but then...

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Helpful?
Thank AquamanEh
Ronen A, Director of Sales at Holiday Inn Express & Suites Chicago West-Roselle, responded to this review

We appreciate your comments. We will review and make sure to provide the utmost in customer service on a daily basis.

Atlanta, GA
Reviewed 17 August 2016

The Holiday Inn Express was a decent hotel in Roselle. The location is close to the major highway. The staff was pleasant and helpful. There is an indoor pool and jacuzzi. The included breakfast was as good as expected except the pancake machine wasn't working. We asked for a quiet room and they gave us one at the end of...

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Helpful?
Thank ATL-travel71
Ronen A, Director of Sales at Holiday Inn Express & Suites Chicago West-Roselle, responded to this review

We are glad to read that the hotel has provided the services and amenities you expected, including convenient room accommodations, breakfast , pool and Jacuzzi as well as professional customer service from our staff. We hope to host you again in the near future.

Georgetown, Texas
Reviewed 28 June 2016

I needed to stay near a potential customer since I had an early am meeting scheduled. I checked into the hotel and was greeted by a new employee who was being trained. I also witnessed the next morning a lack of professionalism at the front desk in handling a customers request. I found it inappropriate to make faces and talk...

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Helpful?
Thank Douglas L
Ronen A, Director of Sales at Holiday Inn Express & Suites Chicago West-Roselle, responded to this review

We truly apologize for what you saw as lack of professionalism on the behalf of the staff. We stress professionalism,and the utmost in customer service on a day to day basis. We will use your comments to continue to stress these important values. We hope to see you again.

A TripAdvisor Member
Southgate, MI
Level Contributor
13 reviews
5 hotel reviews
8 helpful votes
Reviewed 7 June 2016 via mobile

Very nice place to stay for the cost. Breakfast was good if you get there early enough. They start running out of items an hour before it closes and they don't refill. Only complaint is my room was not serviced (stayed 2 nights) until around 5p. I had to remind them when I was going out for the evening. Other...

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Helpful?
Thank A TripAdvisor Member
Ronen A, Director of Sales at Holiday Inn Express & Suites Chicago West-Roselle, responded to this review

Thank you for your recent stay with us. We are happy that you recognized the hotel is a nice place to stay and affordable. We appreciate you bringing the issues encountered to our attention. We will share them with our team so that we can continue to improve our services. We look forward to welcoming you back in the near...

San Diego, California
Reviewed 1 May 2016 via mobile

Stayed here for a couple of nights. Breakfast was ok. Pancakes were good but eggs and sausage not eatable. Rooms could have been cleaned better. Staff at the front desk were friendly. Convenient location attached to a very nice convention hall. Airport shuttle hours make no sense.

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Helpful?
Thank Rakesh3792
Ronen A, Director of Sales at Holiday Inn Express & Suites Chicago West-Roselle, responded to this review

Dear Rakesh, I appreciate your comments about the friendliness of the staff and our convenient location. I am sorry to read that you were not entirely satisfied with the breakfast and room cleanliness. Those are issues that are very important to us. We will evaluate what may have occurred during your stay. Regarding the shuttle service, our hotel is the...

Cincinnati, Ohio
Reviewed 26 April 2016

Here for a conference and just blown away by the great hotel. Comfy bed, a wonderful breakfast, friendly staff, and even a Keurig in my room! I will most definitely stay here again. It is not the easiest place to find though. You cannot see hotel from Lake Street. Trust your GPS!

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Helpful?
Thank PastorJeff
Ronen A, Director of Sales at Holiday Inn Express & Suites Chicago West-Roselle, responded to this review

Dear Pastor Jeff, We greatly appreciate your feedback. We take pride in the service, amenities and services we provide on a daily basis. We look forward to seeing you here again soon!

Phoenix, Arizona
Reviewed 24 April 2016

Where do i begin- the front desk is VERY VERY rude! my family and stayed here for 4 nights on a trip and they booked me for 5 nights for my room and 4 nights for my kids room. THen they ran out of rooms when I tried to extend my kid's stay for the extra night. We all had...

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Helpful?
1Thank Tochi C
gm-ihgroselle, General Manager at Holiday Inn Express & Suites Chicago West-Roselle, responded to this review

I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize for the frustration you experienced for not able to extend your reservation at that time. We want other guests to have a room available at check in since they may have booked their stay with us in advance, we put...

South Windsor, Connecticut
Reviewed 19 March 2016

More amenities than I expected at a Holiday Inn "Express." The fitness center, while small, was clean with good equipment and it overlooked the hot tub and pool area. No restaurant, but the "Tilted Kilt" restaurant was a short walk across the parking lot in a small strip mall that included a Dunkin Donuts and a grinder shop. The Kuerig...

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Helpful?
Thank Carnelt
Ronen A, Director of Sales at Holiday Inn Express & Suites Chicago West-Roselle, responded to this review

We are glad to read how we have not only met but exceeded your expectations. We are proud of the customer service, amenities and comfort that we provide our guests. We look forward to seeing you again soon.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about Holiday Inn Express & Suites Chicago West-Roselle

Address: 1490 Lake St, Roselle, IL 60172-3329 (Formerly Country Inn & Suites Roselle)
Region: United States > Illinois > Roselle
Price Range: $117 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express & Suites Chicago West-Roselle 3*
Number of rooms: 101
Reservation Options:
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Also Known As:
Country Inn & Suites Roselle Hotel Roselle
Country Inn And Suites Roselle
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Chicago West-Roselle staff and other travellers.
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11 months ago
over a year ago

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Questions? Get answers from Holiday Inn Express & Suites Chicago West-Roselle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The King Suites actually have separate bedroom, not just a half-wall dividing it.”
 of 5 bubbles Kris811, 18 Sep 2016 | Read review
“This hotel is back off of Lake St. so no noise problems”
 of 5 bubbles 48douglasl, 27 Jun 2016 | Read review
“Rooms are very quiet and the Hotel sets away from the road intersection so there is no road/car noise.”
 of 5 bubbles 404chucke, 11 Feb 2016 | Read review
“Bright, well lit parking area, courteous staff. Don't miss the hot tub.”
 of 5 bubbles DougC176, 29 Dec 2015 | Read review
“Get the Executive King room,”
 of 5 bubbles ruzz2112, 27 Oct 2015 | Read review
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