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All reviewstypical courtyardinner courtyardfront deskgreat beddingspent a couple nightsyour luggagemarriott propertylarge areaquick weekendrestaurant next doorconference roomroom was cleancomfortable staybreakfast was includednice indoor poolnice sizelobby area
We were placed in a double suite which looked great at first blush. Closer examination revealed many really disgusting (no need for further description) stains on the furniture in the living area. We called the front desk and to their credit they quickly reassigned us...More
Stayed there July 24, booked two rooms. Got there late around 11pm. Night staff was pleasant. Placed two different credit cards down for payment. Checked us into our rooms. Same floor but a few doors down. No problem. Room was clean, forgot what room number,...More
Clean room, with sliding glass door to the outside. A small semi- circle sofa with pull out couch. The room had a refrigerator. The bed was comfortable with different types of pillows, ( soft, firm) The hotel had an inner courtyard with nice seating. Bar...More
I was disappointed as soon as I pulled up to the building. This place is way overpriced for what they have, but we had limited options when we reserved. Breakfast is not included. The pool area was busy and had no clean towels. We went...More
Response from Jan S, General Manager at Courtyard RockfordResponded 1 week ago
Thank you very much for leaving us a review. I sincerely apologize we fell through on delivering a "WOW" experience and creating a memorable stay for you and your family. As we strive to provide a wonderful tasty breakfast option, which may not...More
We spent the night here on a cross country trip. A great location to get further west than Chicago. That said, of the 5 Courtyards we stayed at across this journey this was the most expensive -- and the shabbiest. The hotel room floor from...More
Response from Maggie C, Manager at Courtyard RockfordResponded 2 weeks ago
Thank you for providing your feedback and thank you for being a loyal Marriott Rewards Member.
The level of service you described is not usual for our property so I will be taking these matters very seriously to ensure this does not happen in...More
Yes, a majority of our second floor room all have balconies. Some are facing the inside courtyard, while others face the exterior. We have a handful of room that do not provide any form of balcony. I hope this helps... More
Yes, a majority of our second floor room all have balconies. Some are facing the inside courtyard, while others face the exterior. We have a handful of room that do not provide any form of balcony. I hope this helps answer your question.