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I found a 64% off deal for this hotel on Hotwire so jumped at the chance to save on a "good" (reviews) hotel in the Peoria, IL area. Boy did I make a mistake. First, though, I have to give props to the staff. Just...More
1 Thank Pleasant2007
Response from Manager_11525, General Manager at Extended Stay America - Peoria - NorthResponded 3 February 2016
The feedback provided in your review is much appreciated. I do appreciate your kind words about our staff; however I am so disappointed that your stay was unsatisfactory. Please accept my apology. In response to your feedback, I am having our maintenance engineer inspect your...More
I bid on Priceline, didn't know what I would end up with, .ended up being nice clean cheap hotel. nice location, lots of shopping and restaurants very close....quiet building and staff was helpful and nice.More
Response from Manager_11525, General Manager at Extended Stay America - Peoria - NorthResponded 5 January 2016
Thank you so much for posting a review of our property. I truly appreciate your kind comments regarding our convenient location, friendly staff and reasonable rates. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you...More
They state that Housekeeping comes in only once per week. They do not mean once during your stay, they literally mean once a week. I could not tell you what day that is because I was there from a Mon-Fri and never saw housekeeping once....More
Thank Paul B
Response from Manager_11525, General Manager at Extended Stay America - Peoria - NorthResponded 8 December 2015
I appreciate you bringing your experience to our attention. Your comments in regards to our front desk staff are much appreciated; yet, I was disheartened to read that our housekeeping standards were not met and I would like to sincerely apologize. I met with the...More
We visit Peoria monthly and our regular hotel was full so we tried the Extended Stay. I booked at this hotel directly through their website several days in advance. My confirmation very clearly said, "non smoking." Upon arrival, though... the clerk said he had us...More
Response from Manager_11525, General Manager at Extended Stay America - Peoria - NorthResponded 16 November 2015
Thank you for your recent review of your stay. We appreciate the kind comments about our hotel; however, we apologize that only smoking rooms were available. To ensure that a situation like yours doesn't happen again, we are reviewing ways to better handle third party...More
When you book on Hotwire you get what you get. The rate was good but they put me in a smoking room "because you booked on Hotwire". Extended Stay really needs to get with the program and STOP having smoking rooms. The smell was gross....More
Response from Manager_11525, General Manager at Extended Stay America - Peoria - NorthResponded 14 October 2015
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a nonsmoking room was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We...More
USD 62 - USD 94 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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