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Holiday Inn Express Ottawa

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96 Reviews from our TripAdvisor Community

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Showing 95: English reviews
Reviewed 30 March 2015

So, our tv didnt work. 3 out of six kids broke out in rashes from the pool and the room next to us flooded. How ever we werent there to watch tv, our kids have sensitive skin and it wasnt our room that flooded. The staff was amazing. Tried to fix our tv twice, and had us laughing the entire...

Thank jackieg1982
ottawahiegm, General Manager at Holiday Inn Express Ottawa, responded to this review

jackieg1982, I want to thank you for leaving such a positive review for us even with the inconveniences you experienced with the pool and your TV. Guest satisfaction is our top priority. I am happy to hear that Jason was able to accommodate your needs and the rest of the staff were just as polite. We would love to have...

Reviewed 12 March 2015

The room was nice, the bed was comfortable, the breakfast was delicious! We booked this hotel after we decided not to drive home after a night out with family. We always stay at Holiday Inn or Hampton Inn.

Review collected in partnership with Easytobook.com
Thank David H
ottawahiegm, Front Office Manager at Holiday Inn Express Ottawa, responded to this review

David H, Thank you for taking the time to leave us such a great review. We are happy that you enjoyed your stay. Our goal is for our guest to feel like family here. We look forward to seeing you back in the future. Thank you for choosing the Holiday Inn Express Ottawa, IL for your lodging accommodations. Kimberly R.

Crestwood, Illinois
Reviewed 2 March 2015

Julie went above and beyond the call of duty before and during our stay. She called us to notify us of a hotel change - who does that these days - most won't take the time. She also recommended a awesome restaurant in the area. The breakfast was great and the hotel is very clean; it was a wonderful experience!!!...

Thank JudiG257
Debra C, General Manager at Holiday Inn Express Ottawa, responded to this review

JudiG257, Thank you so much for the wonderful review and kind words of our employees. I will be sharing this fantastic review with all of our staff. I want to thank you for choosing the Holiday Inn Express in Ottawa, IL for your lodging accommodations. If you are ever back in the area we would love to have you stay...

Chicago, Illinois
Reviewed 28 December 2014

stayed for Christmas with a 90 pound dog and two boys. The place was clean and friendly. the pool was heated and enjoyable to play in. hot tub was nice too. the breakfast was satisfying and everyone had enough to eat with a good variety. hot chocolate was a nice treat. plenty of wide open spaces to walk and play...

Thank Corey S
Denver, Colorado
Reviewed 24 December 2014

As the former guest relations manager for the Holiday Inn & Suites in Durango, CO, I just wanted to say what an amazing experience staying at this hotel was. The front desk team is absolutely incredible and really helped me out after my car broke down on I-80. The front desk lead (whose name I forgot, maybe Savannah?) was just...

Thank Steveo834
Ambler, Pennsylvania
Reviewed 14 October 2014

I enjoyed my stay here, and my room was clean and comfortable. The coffee and tea in the lobby was kept hot even at off-peak times. The front desk staff were courteous and helpful. Pool area was clean, and hottub worked well. The free local paper in the lobby was a nice alternative to the mediocre USA Today most hotels...

Thank Phil A
Debra C, General Manager at Holiday Inn Express Ottawa, responded to this review

Dear Phil C, Thank you for staying with us at the Holiday Inn Express Ottawa. It is our goal to provide great customer and freindly service. We are happy that you enjoyed your stay in Ottawa and we look forward to seeing you again. Warm Regards, Debra C General Manager

Muncie, Indiana
Reviewed 21 September 2014

For some reason this hotel is OK, but seems smaller & somewhat cramped. It's clean & the workers do a great job. Since I'm a Holiday Inn "Member" & fan, I gave the Ottawa hotel another try, but prefer to stay at the next Holiday Inn, nearby, owned & operated by the same people. It's convenient to Ottawa !!!

Thank JpDrumr
Debra C, General Manager at Holiday Inn Express Ottawa, responded to this review

Thank you for your recent review. It is always a pleasure to welcome back our IHG Rewards guests! You are absolutely correct that there are newer, bigger Holiday Inn Express Hotels nearby, but you will always find our staff to be the best, guest focused, team in the Midwest. Thank you for your comments, we hope to be of service...

Ponce Inlet, Florida
Reviewed 15 August 2014

We were returning home to NY after a trip to Colorado to visit family. We had our 2 dogs with & my daughter had her cat and bearded dragon. The gal at the desk was awesome!! She was very friendly, helpful and personable. Room was clean, bed was comfortable and we all enjoyed the breakfast buffet in the morning! Will...

Thank EvilMomFromHell
Chicago, Illinois
Reviewed 29 July 2014

First time staying here. Good location, looked taken care of for the most part. Our room did have a very strong odor when we would open the door, too overwhelming like trying to cover up perhaps smoke smell or a pet smell. Could be fresher. What made the stay nice was the front desk clerk Nikki. She was very helpful...

Thank mangotango_11
Chicago, Illinois, United States
Reviewed 21 July 2014

If you are a family, this place is for you. Pool, breakfast, great child policy, etc. I am not a family. I travel alone for business. I use the room to sleep. Not to blast the TV or other loud activities. During the week it is not so bad but on the weekends, it can be loud. Otherwise, the hotel...

1Thank Pietro S
IHGCare, Guest Relations Manager at Holiday Inn Express Ottawa, responded to this review

Dear Enea S, Thank you for taking the time to provide feedback on your stay. It is unfortunate the noise levels prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in...

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  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Pool
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express® Ottawa hotel, located in the heart of Ottawa, Illinois. Our hotel's property is minutes from the Fox River, Illinois River and Starved Rock State Park.If you're looking for hotels in Ottawa, Illinois surrounded by attractions like the Appellate Court Building, search no further. Outdoor enthusiasts spend their days exploring Starved Rock State Park, while daredevils venture to Skydive Chicago. History buffs love touring downtown Ottawa's architecture, as well as Washington Square where the Lincoln-Douglas debates were held in 1858.Did you know we're a great destination for business travelers? Our hotel's not only near Starved Rock State Park, it's also near Clover Technology Group, Exelon, GE, Petsmart Distribution Center, Kohl's Distribution Center, Pilkington and Tyson Fresh Meats. The 24-hour business center with fax and copy services makes it easy to prepare for your meeting in the 720-sq-ft event facility.Whether business or pleasure brings you to Ottawa, Illinois, our hotel's free high-speed Internet access keeps you connected. Every morning enjoy a hot cup of 100% Arabica coffee from the complimentary, hot Express Start Breakfast Bar. The fitness center allows you to keep up your workout routine, and afterward, unwind in the indoor pool and whirlpool. ... more   less 

Additional Information about Holiday Inn Express Ottawa

Address: 120 W Stevenson Rd, Ottawa, IL 61350
Region: United States > Illinois > Ottawa
Price Range: $156 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Ottawa 2.5*
Number of rooms: 69
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Also Known As:
Holiday Inn Express Ottawa Hotel Ottawa
Holiday Inn Ottawa
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Questions & Answers

Questions? Get answers from Holiday Inn Express Ottawa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I'm sure my room was of the same quality as other rooms in the hotel.”
Bill70-54, 15 Aug 2016 | Read review
“Stay at the Hampton or Marriott”
theelusive11, 23 Jul 2016 | Read review
“Bring a safety pin or clip to hold the room darkening curtains closed.”
  • cozy covers and thick pillows!
  • Bright lights from adjacent buildings
  • Dressing area next to the door
  • very spacious and comfortable! and very clean!!
  • don't like the toilet right next to the whirlpool tub
  • sorry our messy bed, but soooo comfy!
  • Notice the actual track ends for the room darkening curtains?
Skimmer2065, 9 Dec 2015 | Read review
“It appeared to be a very quiet hotel. We were on ground floor and room was quiet.”
garbo63, 11 Sep 2015 | Read review
“free wifi for IHG Rewards members”
Bpie_123, 29 Aug 2015 | Read review
5 of 5