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AmericInn Lodge & Suites Oswego

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AmericInn Lodge & Suites Oswego
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155 Reviews from our TripAdvisor Community

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Showing 154: English reviews
Aurora
1 review
Reviewed 6 days ago NEW

Wrong room, late check in and confused staff. Was told they over booked the weekend we were there and they could not give me my room I booked 1 month prior. Gave me a one bed room for 4 people. Asked where everyone would sleep so they said roll away beds and charged me for them.

Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank glennm615
GM_AmericInnHotel, Front Office Manager at AmericInn Lodge & Suites Oswego, responded to this review

Thank you "glenm615" for sharing your concerns. I understand that a room type change was requested by you on your arrival day and that we tried but were unable to find a larger suite for you and your extra family members. I apologize for the time delay in getting you to your room but was glad to talk over your... More 

Crawfordsville, Indiana
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 weeks ago

Stayed in Oswego on business and was pleasantly surprised how close the hotel was to great restaurants and some attraction. The cost was a little pricey but over all I was pleased. I was above the welcome desk in a suite and I felt like I was surrounded by smokers, the room would smell awful though out the night. I... More 

Helpful?
Thank gailfriend2015
GM_AmericInnHotel, Front Office Manager at AmericInn Lodge & Suites Oswego, responded to this review

"gailfriend2015" we so appreciate you taking time to provide some details on your stay with us. We are sorry for the frustration that our in-room phone caused you. This was indeed a simple fix however our delay in addressing it was concerning to us. Our staff are now aware of what to do when phones are problematic and I do... More 

Asheville, North Carolina
Level Contributor
231 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 4 weeks ago

Stayed here for 4 days/nights. Typical AmericInn decor, which I find odd in a suburb of Chicago. (woodsy cabin decor) Bed was hard as a rock. Breakfast was similar to its competitors (Holiday Inn Express, Hampton). The "hot items" were pretty mediocre. (egg patty was cold, yet burnt?) Our bathroom tub needed some upgrades, pretty worn and the drain stopper... More 

Helpful?
Thank bumpkin13
GM_AmericInnHotel, Front Office Manager at AmericInn Lodge & Suites Oswego, responded to this review

Thank you "bumpkin13" for your honest review of a recent stay with us. We appreciate your feedback regarding breakfast and will use it to more effectively monitor warm items. We certainly are saddened to hear that your stay did not meet to your satisfaction and welcome another opportunity to serve you and work hard for a more pleasing experience with... More 

Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 weeks ago via mobile

Great hotel for less in the suburbs. Close to anything you need. The staff is friendly and the hotel is immaculate. Hotel has a pool and a hot tub with hour for adults only after 10pm. This is the hotel I prefer to stay at when in Oswego.

Helpful?
Thank Terry V
GM_AmericInnHotel, Front Office Manager at AmericInn Lodge & Suites Oswego, responded to this review

We are so happy to know that you enjoyed your stay here "Terry V." Our staff will be so pleased to know that the service you received whilst here met with every expectation. Our late pool closure for adults only is certainly popular and welcomed. Please do stop by to see us again, and we appreciate your feedback very much! More 

Taichung, Taiwan
Level Contributor
169 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 September 2016 via mobile

The AmericInn is getting old, and it hasn't aged well. The customer service leaves much to be desired, as does the cleanliness. The breakfast bar was pretty good, but the tables are all sticky and the complimentary drink table was always covered in water. Sorry, the prices aren't worth a long-term stay and it's only really good for location.

Helpful?
Thank ExpattyCake
GM_AmericInnHotel, Front Office Manager at AmericInn Lodge & Suites Oswego, responded to this review

Thank you "ExpattyCake" for your comments, we value your feedback and see it as vital to the continued positive experiences of future guests here. We are indeed sorry that the beverage station and breakfast table had a spill that had not been taken care of by our staff, it is not our intent to leave a popular and well used... More 

Level Contributor
106 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 September 2016

Given their near monopoly in Oswego, it's no wonder the AmericInn is overpriced, but for what you get, it isn't worth it. Yes, breakfast is ok (except for the TV blaring cable news, which is uncomfortable and unwelcoming). The pool is also ok. The coffee area was a nice amenity. The bed was comfortable enough, but the decor is dated,... More 

Helpful?
1 Thank KB C
GM_AmericInnHotel, Front Office Manager at AmericInn Lodge & Suites Oswego, responded to this review

We appreciate you sharing your stay "KB C" with us and are indeed concerned about your unsatisfactory stay with us. We have taken a look at your feedback and taken it as an opportunity to work harder in the area of customer service, especially when guests experience various inconveniences as you mentioned. It is not our desire for you to... More 

Glasgow, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 September 2016

Nice friendly staff and clean hotel and I was given a choice of one or 2 beds even though I was travelling alone. Good clean swimming pool. Bed sheets were also fresh...not always the case in many hotels

Helpful?
Thank USA55
GM_AmericInnHotel, Front Office Manager at AmericInn Lodge & Suites Oswego, responded to this review

Thank you "USA55" for this detailed review of your stay. We appreciate your mention of cleanliness and good customer service as we love to share these "wins" with our staff. We hope you'll stop at our hotel again soon and sincerely thank you for taking time to write this review. More 

Cincinnati
1 review
Reviewed 6 September 2016

Great value and excellent facility for family reunion in Chicago area. Check in and check out were super easy and fast; staff was friendly and most helpful and accommodating; Room was spacious; wi-fi super fast; TV channel selection better than average;

Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank 541maggier
GM_AmericInnHotel, Front Office Manager at AmericInn Lodge & Suites Oswego, responded to this review

Thank you "541 maggier" for taking a moment to share your experience with us, we do work hard to simplify the check in process as we understand that some of our guests have been travelling for many hours. Getting you to your room for rest and relaxation is one of our main priorities. Our Wi-Fi is recently upgraded and stronger... More 

Saint Louis, Missouri
Level Contributor
100 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 23 August 2016

This hotel is clean, the employees are very friendly, and the decor is fun! The furniture throughout the hotel (guest rooms and common areas) is lodge-like. There are bears (stuffed animals, statues, etc.) in the lobby and breakfast area. The pool and hot tub are nice. They have it open for adults only from 10 PM to Midnight. That is... More 

Helpful?
Thank LoveBeaches1017
GM_AmericInnHotel, Front Office Manager at AmericInn Lodge & Suites Oswego, responded to this review

We just love the detailed feedback "LoveBeaches1017" and the mention of our fun decor; bears, quilts, antiques and unique hand made furniture! Our extensive home-style breakfast does offer a lot of variety and we are glad you appreciated the "adult" quiet time in the pool area between 10pm and midnight. Thank you for your kind and generous comments and it... More 

Zionsville
1 review
Reviewed 17 August 2016

It is a very nice place to stay. The breakfast area was a little crowded, might of had a little more room if the chairs would fit under the tables. The pool area had a lot of chlorine in it, every time I went my eyes begin to burn!

Review collected in partnership with AmericInn Hotels and Suites

Helpful?
Thank vickim470
GM_AmericInnHotel, Front Office Manager at AmericInn Lodge & Suites Oswego, responded to this review

Thank you "vickim470" for your detailed feedback. We are sorry to hear that the pool environment was not comfortable for you during your stay. I hope we were able to address that for you at the time it happened and to make up for this inconvenience we would gladly offer a complimentary upgrade for your next stay if that would... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
Official Description (provided by the hotel)
Welcome to the AmericInn Lodge & Suites Oswego, Illinois. Your newest hotel lodging choice in Oswego, is conveniently located near Aurora, Naperville, Montgomery, Yorkville, Plainfield, and is just 40 miles west of Chicago.Whether you're traveling for business or pleasure, you will enjoy our complimentary, hot, home-style breakfast and complimentary wireless internet. Guests also enjoy our indoor pool, sauna and spa.Amish furnishings and antiques are featured throughout our lobby and breakfast area, and we encourage you to relax by our cozy, stone fireplace. ... more   less 

Additional Information about AmericInn Lodge & Suites Oswego

Address: 1050 Douglas Rd, Oswego, IL 60543
Region: United States > Illinois > Oswego
Price Range: $142 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — AmericInn Lodge & Suites Oswego 3*
Number of rooms: 59
Reservation Options:
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Questions & Answers

Questions? Get answers from AmericInn Lodge & Suites Oswego staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lower numbered rooms are furthest from street.”
 of 5 bubbles bumpkin13, 2 Nov 2016 | Read review
“They have hot tubs in some of the suites!”
 of 5 bubbles loganr329, 12 Aug 2016 | Read review
“If you're staying a while choose a large guest suite!”
 of 5 bubbles cynthiacZ8395UE, 9 Jun 2016 | Read review
“Top floor is probably the most quiet.”
 of 5 bubbles Gregory414, 17 May 2016 | Read review
“Have stayed in 120 and 122 both nice and close to east side door. Able to park and walk right in.”
 of 5 bubbles chgoburbsco, 8 Apr 2016 | Read review
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