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All reviewsdance competitionclean roomswould stay here againthe hotel staffpool areafree breakfastconvenient locationthe room was nicenice hotelnice staybed was comfortabledeskessentialsaccommodationslinens
The staff is friendly and courteous. The rooms were well equipped and updated. The breakfast was diversified and the coffee was hot and good. Overall a nice hotel. Would definitely stay here again. The price was right.
Response from MatthewNym, Guest Relations Manager at Holiday Inn Express Chicago-OswegoResponded 10 November 2016
Thank you very much for taking the time to leave us a review. We appreciate the great comments and love hearing you enjoyed your stay with us. We hope to see you again soon!
The 'jacuzzi rooms' are horrible. The suites are much better, even though they use the same space.
I'd booked a standard room (no photo on IHG site) and had hoped for an upgrade. However, my status was not recognised in the room type. My colleague...More
Thank Colin J
Response from IHGService, Guest Relations Manager at Holiday Inn Express Chicago-OswegoResponded 4 October 2016
Dear Colin J,
Foremost thank you for your patronage as an IHG Rewards Club Spire Elite member. I appreciate you taking the time to write a thorough and candid review about your stay with us. I do want to take the opportunity to apologize if...More
We checked in around 6pm. I didn't catch the guy's name behind the counter but he was super cool. Very quiet hotel (we were on the second floor). Didn't really check out the pool or gym (we have a baby with us) but it seemed...More
Thank Kris R
Response from Anita P, General Manager at Holiday Inn Express Chicago-OswegoResponded 7 September 2016
Thank you for your review, Kris R! We will check out the bathroom lighting but glad to hear everything went well during your stay! Hope to see you again soon!
The front desk lady was very polite, the room clean with a very comfortable bed.
The bathroom spacious with all the toiletries.
Breakfast was good and was included in the room rate.
I would definitely stay again at this location.
Response from Anita P, General Manager at Holiday Inn Express Chicago-OswegoResponded 7 August 2016
Thank you for your review, JMEscobar1. We appreciate the positive comments and hope to see you again soon!
This was our second stay at this hotel in 5
The past year. There are too many hotel choices in Oswego. This hotel is the closest to our family in the area. It isn't a brand we normally choose but we were pleasantly surprised, even...More
Response from MatthewNym, Guest Relations Manager at Holiday Inn Express Chicago-OswegoResponded 12 May 2016
Thank you so much for your great comments and feedback. We really appreciate you taking the time to leave us a review. We are very happy that you have decided to stay with us while visiting family and we do hope to see you again...More