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Hilton Garden Inn Chicago / Oakbrook Terrace

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Hilton Garden Inn Chicago \/ Oakbrook Terrace
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664 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Chicago / Oakbrook Terrace
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Showing 652: English reviews
Indianapolis, Indiana
Reviewed 11 August 2015

I have been staying at the HGI for several years on business travel and the checkin process, staff and room are always ready and efficient. Ophelia at the front desk is always at the ready to insure I have a great experience staying at the HGI.

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Helpful?
Thank JMcGlothan
Virginia Beach, Virginia
Reviewed 9 August 2015

Best Staff, hands down. Superb rooms. Outstanding service, all around. From the Front Desk Staff to the Shuttle Drivers, everyone is truly concerned about your satisfaction. Drivers Bill and Todd were more than accomadating in suggesting outstanding dinner options, as well as providing transportation to and from. Location of the Hotel is central for outings to the local mall-type area,...

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Helpful?
Thank John V
Oakbrook Terrace, Illinois
Reviewed 31 July 2015

From the time I arrived on Wednesday July 22,2015 until the day I checked out July 31, 2015, everyone at this property went above and beyond to make me feel at home. The hostess on duty at the time Ofelia stated she had my ocean view room waiting on me. I said I did't think they had oceans in Chicago,...

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Thank Chuck M
Chicago, Illinois
Reviewed 29 July 2015

We stayed at the Hilton Garden Inn at Drury Lane, initially because the Hilton Suites had no availability. Our weekend stay was for a Family Reunion in which some of our festivities were at the Drury Lane Theatre/Convention & Conference Center and at the Hilton Suites. Before the weekend was over, we were so grateful we stayed at the "quieter"...

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Thank Deborah S
La porte, in
Reviewed 23 July 2015 via mobile

Had a reservation. Checked in at around 9 pm and was told because I'm a Hilton Honors member I get an upgraded, much better room at the hotel across from the Hilton Garden. (This is after we unloaded all our bags in the lobby.) I asked what made this room better and the response I got was "you will love...

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Helpful?
Thank Wsbt
NWILLIAMS73, Manager at Hilton Garden Inn Chicago / Oakbrook Terrace, responded to this review

I’m sorry we were unable to accommodate you during your recent visit to our hotel. We strive to accommodate 100% of our guests but overbooking situations can happen. Please accept our sincere apologies for the unfortunate circumstances. I hope the next time you are in the area you will give us a chance to provide accommodations for you. Best Regards,...

Atlanta, United States
Reviewed 20 July 2015

regular type of experience at a three star hotel. no hot water for a few days. were given a free breakfast one morning for that. we were not given the room we paid for either and that was taken care of the next day. mostly nice staff. very clean and modern decoration in the lobby

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Thank Steve W
Columbus, United States
Reviewed 6 July 2015

Good experience with most of stuff.. Very helpful staff at front desk, helped us get a couple of high chairs for our kids. The only cons I would like to mention are with the Heating/ Air Conditioning unit & the lack of parking space. The A/C unit will turn off on itself and then wont turn on. The parking place...

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1Thank Pavan K
Reviewed 2 July 2015 via mobile

Great service and great breakfast. Staff at check in wasn't so friendly but after that the other staff was. The bed was so comfortable and the room was clean. The only reason I'm giving 3 rating is because the staff at check in wasn't so friendly. But everyone else was. Didn't get to use the pool so I can't rate...

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Thank Cubadorian S
Jackson, Tennessee
Reviewed 29 June 2015

We spent two nights here in an excellent location in the western Chicago Suburbs. Next to Drury Lane Theater, a two minute walk across the way where we enjoyed a great play and dinner. The Serta perfect sleeper mattresses were new and so very comfortable. We had a great night's rest; it was so quiet. The staff greeted us and...

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Thank bevhearn
Wausau, Wisconsin
Reviewed 26 June 2015

This hotel was very clean and set up perfect for a wedding we attended in Elmhurst. It was only $99 and was located near Oakbrook Mall and various restaurants. Internet was free but breakfast was $12.95 which is pricy. The staff was very friendly. This is a good wedding hotel!

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Thank RibMountain60370

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
At the center of the beautiful Oak Brook area commercial district, nearby entertainment, attractions, renowned shopping venues and prestigious communities is the premier hotel for service, style and comfort...Hilton Garden Inn Oakbrook Terrace hotel. Located 18 miles west of downtown Chicago and 14 miles southwest of O'Hare International Airport, the Hilton Garden Inn Oakbrook Terrace hotel is in the heart of DuPage County, The Magnificent Miles West of Chicago. A 100% newly renovated hotel, it is part of the Drury Lane Theatre Conference Center and Hotel Complex. ... more   less 

Additional Information about Hilton Garden Inn Chicago / Oakbrook Terrace

Address: 1000 Drury Lane, Oakbrook Terrace, IL 60181-4645
Region: United States > Illinois > DuPage County > Oakbrook Terrace
Price Range: $121 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Chicago / Oakbrook Terrace 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Hilton Garden Inn Oakbrook Terrace Hotel Oakbrook Terrace
Hilton Oakbrook Terrace
Hotel Style:
#2 Romantic Hotel in Oakbrook Terrace
#3 Family Hotel in Oakbrook Terrace
#5 Business Hotel in Oakbrook Terrace
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Chicago / Oakbrook Terrace staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Chicago / Oakbrook Terrace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“King room is very nice.”
 of 5 bubbles Woodsguy, 17 Feb 2017 | Read review
“Stay on a high floor, away from the noisy elevator and on the side away form the freeway.”
 of 5 bubbles DanW703, 4 Feb 2017 | Read review
“Beds in the double rooms are small. Ask for a king if traveling alone.”
 of 5 bubbles JStolz1, 27 Jan 2017 | Read review
“Try the 3rd or 4th floors for a quiet night.”
 of 5 bubbles tommN3150GD, 4 Jan 2017 | Read review
“Would not recommend Room 244 until after repairs are up to standard.”
 of 5 bubbles scarletjazz, 14 Nov 2016 | Read review
5 of 5