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Hilton Garden Inn Chicago / Oakbrook Terrace

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Hilton Garden Inn Chicago \/ Oakbrook Terrace
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666 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Chicago / Oakbrook Terrace
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Showing 654: English reviews
Fond du Lac, Wisconsin
Reviewed 2 November 2015

I reserved two king rooms, using our corporate discount. While the rooms are a little dated, (carpet torn, etc) I must say, that they were really comfortable to stay in. I noticed a bit of hair on the bathroom floor. Also, if you use internet, be careful to pick the free option. If you enter your HH rewards number, YOU...

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Helpful?
Thank tgrldee
NWILLIAMS73, Manager at Hilton Garden Inn Chicago / Oakbrook Terrace, responded to this review

Dear Guest, Thank you for taking the time to write a review regarding your recent stay at Hilton Garden Inn. We are very happy to hear that your stay at our property was comfortable. I'm sorry for the challenges you've experienced with the internet connection. We do provide complimentary internet for all our guests. Best Regards, Nicoleta Williams

Chicago, Illinois
Reviewed 26 October 2015

We needed a hotel for the evening and this offered the best rates. If you love theater, this sits right next to Drury Lane Theater. In fact they seem to share the same lot. The hotel lobby is more modern than the rest of the hotel. It is clean but definitely an older Hilton Garden Inn. The wallpaper and decor...

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Helpful?
Thank Amerasiangirl
NWILLIAMS73, Manager at Hilton Garden Inn Chicago / Oakbrook Terrace, responded to this review

Dear Guest, Thank you for taking the time to review our hotel.I am glad you had an overall good experience at our hotel. We think we’re in a great location and our guests love our proximity to the Mall, restaurants and Theater. Best Regards, Nicoleta Williams

Franklin, Tennessee
Reviewed 25 October 2015

It was your typical Hilton Garden Inn.. which is a good thing. Clean, good breakfast and service. Weight room is a little to small though. They offer a regular shuttle to all the shopping and restaurants.

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Helpful?
Thank Anthony C
NWILLIAMS73, Manager at Hilton Garden Inn Chicago / Oakbrook Terrace, responded to this review

Thank you for taking the time to review our hotel. We are very pleased that you enjoyed your stay at Hilton Garden Inn. I'm sorry that you found our weight room a little small. Please let me know of your next visit, and I'll be happy to make arrangements for you to use the Fitness center at our sister property(...

Ithaca, New York
Reviewed 24 October 2015

My visit was a lot like the classic childhood story of Goldilocks and the Three bears, except nothing was ever "just right". When I checked in the receptionist wasn't too friendly, or too unfriendly, just there to say hello and give you a key. The room wasn't too nice, or too bad, just a place to rest your head. I...

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Helpful?
Thank ShayShayTheGr8
NWILLIAMS73, Manager at Hilton Garden Inn Chicago / Oakbrook Terrace, responded to this review

Dear Guest, On behalf of the entire team I would like to further extend to you my sincerest apologies for the inconveniences you’ve experienced at our property. It is apparent from your feedback that we have failed to provide you with the highest level of service that you have come to expect from the Hilton . Your feedback is valuable...

Washington DC, District of Columbia
Reviewed 18 October 2015

One disgusting word. Bedbugs. I stayed in this hotel 1 year ago, mo problems. I stayed in this hotel almost 2 weeks ago, and yet my luggage and clothing sit in my basment in a bathroom until I can get everything cleaned. The worst part about the situation is the way that it has been handled. Everyone passes the buck....

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Helpful?
4Thank L T
Stefan G, General Manager at Hilton Garden Inn Chicago / Oakbrook Terrace, responded to this review

Dear LT, Hilton Garden Inn Chicago Oak Brook takes the issue of bed bugs very seriously as the safety and security of all our guests are of paramount importance. To that end, we employ a comprehensive detection program maintaining the highest levels of vigilance and make every effort to ensure that all practices and standards are in line with strict...

hamburg, United States
Reviewed 17 October 2015

Hotel was accessible and very near to major shopping and restaurants. Parking is limited in the central lot when an event is taking place but otherwise it turns over rather quickly. Rooms are quiet and clean!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Mariecheryl M
NWILLIAMS73, Manager at Hilton Garden Inn Chicago / Oakbrook Terrace, responded to this review

Dear Guest, Thank you for taking the time to provide us with your feedback regarding your recent stay at Hilton Garden Inn. We truly appreciate your time! If you return to Oakbrook, please feel free to contact the front desk to assist you with parking. We do have parking spots available in our lot that are reserved for Hotel guests....

Detroit
Reviewed 14 October 2015

I recommend this hotel for business or family. Location was easy on and off freeways. Safe area. Nice rooms and pillows. Bar and breakfast were good. Staff was excellent. Room were clean and beds comfortable.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Ricco58
NWILLIAMS73, Manager at Hilton Garden Inn Chicago / Oakbrook Terrace, responded to this review

Dear Guest, Thank you for taking the time to write a review and for recommending our Hotel. Your satisfaction is very important to us, and we try hard to make sure all our guests have a rewarding experience at our hotel. We are very happy to hear that you enjoyed our rooms and that you found our beds comfortable. We...

EAST NORRITON, PA, United States
Reviewed 10 October 2015

If you are in the Chicago area the best place to stay is the Hilton Garden Inn, Oak Brook. Our stay was short but wonderful. The staff is extremely helpful, knowledgeable, and professional. The inn was very clean, modern, hospitable, and had a warm comfortable feeling about it. You won't regret it !!!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Charles B
NWILLIAMS73, Manager at Hilton Garden Inn Chicago / Oakbrook Terrace, responded to this review

Dear valued guest, It's great to hear that you had a wonderful stay at Hilton Garden Inn! Thank you for taking the time to provide us with your feedback! Best Regards, Nicoleta Williams

Columbus, Ohio
Reviewed 8 October 2015

Great location and amentities. Staff is very kind and helpful. Toni at the front desk was courteous and kind. This hotel is priced right. Great Hilton hotel, especially for the money. Breakfast was very good. Rooms were clean. Would highly recommend. Worth the 15 minute drive to downtown Chicago in order to save $100 per night. Free, ample parking. I...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Greg T
NWILLIAMS73, Manager at Hilton Garden Inn Chicago / Oakbrook Terrace, responded to this review

Thank you so much for taking the time to write a review regarding your recent stay with us. We are very pleased that you enjoyed your stay with us and also that you found our front desk agent, Toni courteous and kind. I will ensure that she received the proper recognition. Thank you again for your kind words! Nicoleta Williams

Omaha, United States
Reviewed 8 October 2015

The television did not work efficiently. The room thermostat was not working but the maintenqnce man fixed the room heaater. He could not fix the TV. Ihad the worst meal I have had in the past five years at the restaurant in the facility and the waitress was indifferent to my complaint. I certaianly will not stay at this location...

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank Robert D
NWILLIAMS73, Manager at Hilton Garden Inn Chicago / Oakbrook Terrace, responded to this review

Good Afternoon, Thank you for taking the time to provide us with your feedback! We are very sorry that you didn't have a pleasant experience with us. Your concerns have been properly addressed with our entire team. . If you are returning to Oak Brook, please fee free to contact me directly at 630-941-5160 and I will be more than...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
At the center of the beautiful Oak Brook area commercial district, nearby entertainment, attractions, renowned shopping venues and prestigious communities is the premier hotel for service, style and comfort...Hilton Garden Inn Oakbrook Terrace hotel. Located 18 miles west of downtown Chicago and 14 miles southwest of O'Hare International Airport, the Hilton Garden Inn Oakbrook Terrace hotel is in the heart of DuPage County, The Magnificent Miles West of Chicago. A 100% newly renovated hotel, it is part of the Drury Lane Theatre Conference Center and Hotel Complex. ... more   less 

Additional Information about Hilton Garden Inn Chicago / Oakbrook Terrace

Address: 1000 Drury Lane, Oakbrook Terrace, IL 60181-4645
Region: United States > Illinois > DuPage County > Oakbrook Terrace
Price Range: $121 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Chicago / Oakbrook Terrace 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Hilton Garden Inn Oakbrook Terrace Hotel Oakbrook Terrace
Hilton Oakbrook Terrace
Hotel Style:
#2 Romantic Hotel in Oakbrook Terrace
#3 Family Hotel in Oakbrook Terrace
#5 Business Hotel in Oakbrook Terrace
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Chicago / Oakbrook Terrace staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Chicago / Oakbrook Terrace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“King room is very nice.”
 of 5 bubbles Woodsguy, 17 Feb 2017 | Read review
“Stay on a high floor, away from the noisy elevator and on the side away form the freeway.”
 of 5 bubbles DanW703, 4 Feb 2017 | Read review
“Beds in the double rooms are small. Ask for a king if traveling alone.”
 of 5 bubbles JStolz1, 27 Jan 2017 | Read review
“Try the 3rd or 4th floors for a quiet night.”
 of 5 bubbles tommN3150GD, 4 Jan 2017 | Read review
“Would not recommend Room 244 until after repairs are up to standard.”
 of 5 bubbles scarletjazz, 14 Nov 2016 | Read review
5 of 5