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Hilton Chicago/Oak Brook Hills Resort & Conference Center

Booking.comUSD 144*
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Certificate of Excellence
GreenLeadersSilver level
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Hilton Chicago\/Oak Brook Hills Resort & Conference Center
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671 Reviews from our TripAdvisor Community

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Showing 660: English reviews
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Newport Beach, California
Reviewed 3 days ago NEW

Wow, felt like I was on vacation while on-site for work project. Wifi was poor connection for working, but otherwise a very pleasant stay! Clean and well-appointed rooms, professional staff and great room service and dining selections! Could improve on comfort of beds.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank tkret
Steven E, General Manager at Hilton Chicago/Oak Brook Hills Resort & Conference Center, responded to this review

Dear tkret, Thank you for sharing your positive feedback about your recent stay. I am glad to hear you have enjoyed the hotel and felt like on vacation during work time. We look forward to welcoming you back soon! Warm Regards, Steven E General Manager

Cleveland, Ohio
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

We recently held a 4-day Sales Meeting at the Hilton Chicago Oak Brook Hills Resort and we were very impressed. From the beginning stages to the end, the resort's Executive Meeting Manager, Ms. Shahd Sweiss, was incredible. She was accommodating, professional, flexible, inventive, and gracious. She was quick to respond and met all of our group needs. Planning a group...

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Helpful?
1Thank KirstenSealandChem
About Hotel's Favourite Review
Steven E, General Manager at Hilton Chicago/Oak Brook Hills Resort & Conference Center, responded to this review

Dear KirstenSealandChem, On behalf of the whole team at the Hilton Chicago Oak Brook Hills Resort & Conference Center, I'd like to thank you for taking the time to share your positive feedback about your recent stay and conference experience. Your comments have been shared with the entire team and we are all very appreciative of your kind words. We...

Reviewed 4 days ago NEW

This an older property on a golf course with immaculate grounds. The entry way and ground floor is well presented. The rooms, however, could use updating and repairs. The carpets in the hallways are coming up and there are breaks in the bathroom tiles. It was obvious that the room we were in wasn't used recently as my adult daughter...

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Helpful?
Thank Donna P
Steven E, General Manager at Hilton Chicago/Oak Brook Hills Resort & Conference Center, responded to this review

Dear Donna P, Thank you for taking time to share your comments, your feedback is of a great value to us. I am sorry to hear about your experience at the resort and I apologize we weren't able to meet your expectations and provide you with the service you deserve. Please be assured that the appropriate procedures have been put...

Rocky Point, New York
Reviewed 6 days ago NEW

Dated room and poor staff interaction. Tv and frig were broken and food was mediocre. Considering the proclamation that this was a resort, I was surprised on the state of the room and poor quality and condition. Would not stay again

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank ericcA6603WV
Steven E, General Manager at Hilton Chicago/Oak Brook Hills Resort & Conference Center, responded to this review

Dear ericcA6603WV, Thank you for taking time to share your feedback for Hilton Chicago Oak Brook Hills Resort. We are constantly looking to improve our products and services, and feedback from our guests is essential. I apologize we were not able to meet your expectations and you didn't receive the service you deserve. Your comments were shared with our leadership...

Philadelphia, United States
Reviewed 1 week ago

travelling for business with a few long days in Chicagoland the hotel was excellent with decent rooms , good food and great service every night helping me to decompress , reset and go slay the dragon again the following day big shout out to the servers and bar staff who were incredibly kind , knowledgeable and accommodating

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank I9033WGpatrickb
Steven E, General Manager at Hilton Chicago/Oak Brook Hills Resort & Conference Center, responded to this review

Dear I9033WGpatrickb, Thank you for taking time to share your feedback with us, I am glad to hear you have enjoyed the hotel and your stay was excellent. We look forward to welcoming you back to our beautiful property soon! Warm Regards, Steven E. General Manager

Elizabeth City
Reviewed 1 week ago

Property was nice and secluded. Well taken care of and inexpensive golf course. Rooms are older and water pressure is weak on upper floors. Food was good, but they got my order incorrect twice. Staff handled the problem well.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Michael G
Steven E, General Manager at Hilton Chicago/Oak Brook Hills Resort & Conference Center, responded to this review

Dear Michael G, Thank you for taking time to share your feedback for Hilton Chicago Oak Brook Hills Resort. We are constantly looking to improve our products and services and feedback from our guests is essential. Your comments were shared with our leadership team to make sure we improve in each and every aspect of our service. I greatly appreciate...

Appleton, Wisconsin
Reviewed 1 week ago

Overall I had a good experience out this hotel. But there were a few drawbacks. Wife I did not work in the fitness room and hot water takes longer than 10 minutes to reach the 10th floor. So the staff was very friendly and accommodating. The parking lot needs a lot of work and updating as well as the rooms.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Maggie A
Steven E, General Manager at Hilton Chicago/Oak Brook Hills Resort & Conference Center, responded to this review

Dear Maggie A, Thank you for choosing Hilton Chicago Oak Brook Hills Resort & Conference Center for your recent stay, we truly appreciate knowing about our guest's experiences so we can celebrate our successes and address our challenges to better serve you in the future. We look forward to your return when you are in the area again. Sincerely, Steven...

Reviewed 1 week ago via mobile

This hotel used to be a Marriott and then it changed to a Hilton property. While the golf course is gorgeous and very well maintained I cannot say that for the rooms. Old wallpaper, stains and worn carpet, bathroom doors paint is chipped off all over and you can't close be of the doors for privacy. The mattress is clearly...

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Helpful?
Thank Kristine V
Steven E, General Manager at Hilton Chicago/Oak Brook Hills Resort & Conference Center, responded to this review

Dear Kristine V, Thank you for taking the time to share your feedback; it is comments like yours that give us a chance to improve. I am sorry to hear we were not able to provide you with the service you deserve, but I want to ensure you that your review has been taken seriously, was shared with our Leadership...

Reviewed 2 weeks ago

Attended a conference at this property. Pleasant but unremarkable corporate hotel in need of updating. Marred wallpaper, stained carpets, a somewhat disturbing electronic scent-dispersal device in the lobby area (what is it covering up?), thumping bass music overwhelming the possibility of conversation in the restaurant.

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Helpful?
Thank Mark E
Steven E, General Manager at Hilton Chicago/Oak Brook Hills Resort & Conference Center, responded to this review

Dear Mark E, Thank you for taking the time to share your feedback; it is comments like yours that give us a chance to improve. I want to ensure you that your review has been taken seriously, was shared with our Leadership team, and appropriate measures have been taken to ensure we provide exceptional service to all of our guests....

Palos Hills, Illinois
Reviewed 3 weeks ago via mobile

Myself and my husband picked this hotel to celebrate my son's birthday because it looked and sounded so good online. When we checked in we were disappointed that we did not get a high floor, like we had requested. When we got to our room it had a view of the parking lot. I had asked for the golf course...

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Helpful?
Thank Jack m
Steven E, General Manager at Hilton Chicago/Oak Brook Hills Resort & Conference Center, responded to this review

Dear Jack m, Thank you for taking time to share your comments, your feedback is of a great value to us. Please accept my sincere apologies for the inconvenience you and your husband have encountered by not having the high floor and the golf view room as you had requested. I completely understand your frustration. Please be assured that the...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Golf Course
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
Conveniently located just west of downtown Chicago Hilton Chicago/Oak Brook Hills Resort is set in a peaceful 150 acre estate that boasts the Audubon certified 18-hole championship Willow Crest Golf Course. This tranquil resort in the upscale suburb of Oak Brook Illinois offers a variety of fantastic leisure amenities including a 24-hr fitness center indoor and outdoor swimming pools tennis courts basketball and volleyball facilities a games room and billiard tables. Relax in an inviting guest room or suite at this pet-friendly Oak Brook IL hotel offering scenic views of the resort*s beautiful natural surroundings. Feel at home with modern amenities including complimentary WiFi an HDTV and a large desk. Upgrade to the elegant Presidential Suite for more space and amenities including a balcony. Choose this resort hotel for your Oak Brook meeting conference or wedding. Enjoy over 42 000 sq.Ft. IACC certified event space including a 13 000 sq.Ft. Ballroom a 145 seat tiered amphitheater a tented outdoor pavilion 39 modern meeting rooms and a 24-hour business center. Dine in the warm and welcoming Windows Restaurant which offers an inspired farm to table* menu showcasing local seasonal ingredients. Recharge with a Starbucks coffee and a sweet treat in the Lobby Cafe or relax with a beer or a classic cocktail in the stylish Lobby Lounge. Savor light salads juicy burgers and tasty sandwiches in the comfortable pub-style setting of The Grille where you can soak up the sunshine on the patio as you enjoy splendid golf course views. ... more   less 

Additional Information about Hilton Chicago/Oak Brook Hills Resort & Conference Center

Address: 3500 Midwest Rd, Oak Brook, IL 60523-2573 (Formerly Oak Brook Hills Resort)
Region: United States > Illinois > DuPage County > Oak Brook
Price Range: $145 - $329 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Chicago/Oak Brook Hills Resort & Conference Center 3.5*
Number of rooms: 386
Reservation Options:
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Also Known As:
Marriott Oak Brook Hills Hotel Oak Brook
Oak Brook Marriott
Hotel Style:
#2 Green Hotel in Oak Brook
#2 Family Hotel in Oak Brook
#2 Business Hotel in Oak Brook
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Chicago/Oak Brook Hills Resort & Conference Center staff and other travellers.
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Questions? Get answers from Hilton Chicago/Oak Brook Hills Resort & Conference Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms one one side can see the silhouette of the city on a clear day - pretty neat.”
CharlesAMIV, 5 Apr 2017 | Read review
“food and service have much to be desired..................”
327garya, 4 Apr 2017 | Read review
“Rooms on the south side overlook the golf course.”
RIT17, 29 Mar 2017 | Read review
“They do have rooms with a city view”
Harry__Hood95, 7 Mar 2017 | Read review
“Request golf views”
826joeo, 2 Mar 2017 | Read review
5 of 5
Booking.com
USD 144* /night
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TripAdvisorUSD 144
AMOMAUSD 155
Hilton.comUSD 143
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Prices are for 1 room, 2 adults
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