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Chicago Marriott Oak Brook

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284 Reviews from our TripAdvisor Community

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Showing 276: English reviews
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Minneapolis, Minnesota
Reviewed 3 days ago NEW

Stayed here for a week, the good about here is the breakfast and the bar. Room was just next to the busy highway and was way too noisy. Not sure if it was the window. The bed was comfortable but the temperature control was off, either too cold or too hot. two nights did not have a good sleep. I...

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Helpful?
Thank Saurav S
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for taking the time to let us know about your recent stay. I am so sorry that you did not have a good experience with us. We strive for 100% guest satisfaction, and we failed you on that. I will share your feedback with my team and review any opportunity for a quieter room. I hope that should...

Louisville, Kentucky
Reviewed 2 weeks ago via mobile

Hotel is a bit dated. Rooms need a refresh but not terribly bad. It was tough to control room temp and pillows were average. Bar area is nice to get some work done. Service was acceptable and food was average. Convenient Starbucks located next to the lobby.

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Helpful?
Thank SunshineLouisville
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for sharing your experience while staying with us at the Oak Brook Marriott. Your feedback will help us to better improve our hotel and recognize our teams contributions to service excellence. We look forward to welcoming you back when your travels bring you back to the Oak Brook area. Sincerely, Kathy Dwyer Director of Operations

Oregon
Reviewed 5 January 2017 via mobile

This is the second time I have stayed in this hotel and both times I have had significant trouble sleeping. The rooms are lovely and the beds comfortable. However the hotel sits between a busy street and a freeway, which is not that uncommon. However the heating/cooling system is so loud that it is hard to keep the fan on...

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Helpful?
1Thank cpreef
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for your feedback regarding your recent stay with us at the Oak Brook Marriott. We appreciate the insight and comments from our guests in an effort to continue providing our guests with the best service and experience. We will share your feedback with our leadership team to consider all opportunities for a quiet stay. Sincerely, Kathy Dwyer Director...

Shawano, Wisconsin
Reviewed 28 November 2016

We stayed here because my husband had a conference, but used it for 'pleasure.' The fitness facility and pool were in great shape. Our boys LOVED the pool and were the only ones in it. We liked have the shopping across the street.

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Helpful?
Thank Carey G
Kansas City, Missouri
Reviewed 21 November 2016 via mobile

Hotel is across the street from Oak Brook outdoor mall which has a nice selection of stores. Hotel was average for Marriott and upgrade was marginal for a Platinum member, I still like Starwood's better. Bar was ok but bartender was rude. My gf had breakfast and it was just average. We tried the pool / hot tub and heavy...

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Helpful?
1Thank Duke D
Chicago, Illinois
Reviewed 10 November 2016

The location is great, but not the hotel. The staff was friendly, but the room décor is dated. There wasn't a remote control for the TV, but maintenance brought one up for the room. The private area for elite members to dine and have beverages is closed on the weekends. Guests are given a voucher for the restaurant, which isn't...

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Helpful?
1Thank MalibuJune59
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for your feedback regarding your recent stay with us at the Oak Brook Marriott. Your comments have been reviewed and shared with the leadership team in an effort to continue to strive in bringing a high quality product, great guest service and good food & drink. We hope you consider staying again should your travels bring you back...

Rocheser,NY
Reviewed 31 October 2016

This is a very clean full service Marriott. We had planned eating dinner in their restaurant and were the only ones, so the bartender had us sit in the bar with the dinner menu. It was very loud and since his main interest was bartending, the service wasn't good. The door to our room would stick and my wife couldn't...

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Helpful?
Thank 3swim3
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for sharing you experience on your recent stay at the Oak Brook Marriott. Your insight and sharing will help us address areas where improvement can be made. We have shared your feedback with the appropriate leadership team to address to ensure this is an isolate incident and corrected moving forward. We hope you consider visiting us again should...

Shrewsbury, United Kingdom
Reviewed 24 October 2016 via mobile

Not the cheapest (but compared to Chicago centre or downtown it's a bargin!) Typical for a Marriot - excellent beds, food and service. Rooms are a bit old school but it's not an issue. It would have been 5 stars if housekeeping had not missed the mouldy banana and food wrappers left from a previous guest and which I stood...

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Helpful?
Thank Owls17
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for your feedback on your recent stay with us at the Oak Brook Marriott. Your insight on our service and opportunity to continue to strive for service excellence is appreciated. We hope that you will consider us should future travels bring you back to the Oak Brook area in the future. Kathy Dwyer Director of Operations

Boca Raton, Florida
Reviewed 24 October 2016

I stayed here for the weekend for my son's hockey tournament. The hotel is in a great location across the street from a beautiful shopping mall with many restaurants. Upon check in I was not given paperwork for our group, which included information regarding breakfast. The first morning we obviously missed the group breakfast since we were uninformed. When I...

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Helpful?
Thank spin4lyf
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for your feedback. Your satisfaction is very important to us and we try hard to make sure that all of our guests have a rewarding experience at our hotel. Your review will help us make the necessary improvements in our staff service and offerings. We hope that next time you’re in the area you will consider staying with...

Massachusetts
Reviewed 20 October 2016

Stayed here October 2016. Hotel is on busy 22nd street in Oak Brook, right across the street from Oak Brook Mall. Our room looked out in that direction. Plenty of free parking. Very nice breakfast buffet with many selections. Our lunches were catered by the hotel for our conference, and the food was very good. Can't say enough about the...

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Helpful?
Thank danoinma
kathy d, Manager at Chicago Marriott Oak Brook, responded to this review

Thank you for your review. I am pleased to hear you enjoyed your stay and will let our staff know that they helped you have a great stay with us. All of us at Marriott are passionate about hospitality and we hope to see you again soon! Sincerely, Kathy Dwyer Director of Operations

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
1401 West Restaurant
1401 West Restaurant
Cuisines: International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Depart from ordinary hotels in Oak Brook, IL, to discover exceptional service and luxurious accommodations at the Chicago Marriott Oak Brook hotel, situated near Lombard, Naperville and Downers Grove. From shopping at Oakbrook Center to visiting Brookfield Zoo, discover all there is to do during your stay. Revitalize the body in this Oak Brook, IL, hotel's over-sized indoor swimming pool or relax in stylish guest rooms featuring plush bedding and deluxe amenities. Indulge your taste buds at 1401 West Restaurant, this Oak Brook, Illinois, hotel's premier dining establishment featuring sumptuous menu options. Or, for those on the go, the on-site Starbucks(R) serves freshly brewed coffee and delicious pastries. Providing the perfect atmosphere for a professional conference or sophisticated soirée, this hotel in Oak Brook, IL, provides the latest in technological enhancements and contemporary décor. Whether traveling for business or leisure, let Chicago Marriott Oak Brook envelop you in sophistication. ... more   less 

Additional Information about Chicago Marriott Oak Brook

Address: 1401 W 22nd St, Oak Brook, IL 60523-2009
Region: United States > Illinois > DuPage County > Oak Brook
Price Range: $141 - $348 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chicago Marriott Oak Brook 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Chicago Marriott Oak Brook Hotel Oak Brook
Marriott Oak Brook
Oak Brook Marriott
Hotel Style:
#4 Business Hotel in Oak Brook
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Questions & Answers

Here's what travellers have asked, with answers from Chicago Marriott Oak Brook staff and other travellers.
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Questions? Get answers from Chicago Marriott Oak Brook staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“book the front side, away from the highway”
 of 5 bubbles Saurav_Sen, 23 Feb 2017 | Read review
“Stay some where else.”
 of 5 bubbles MalibuJune59, 9 Nov 2016 | Read review
“facing mall may be quieter”
 of 5 bubbles danoinma, 19 Oct 2016 | Read review
“Higher floor facing the Oak Brook Mall”
 of 5 bubbles LuvDaSun222, 29 Aug 2016 | Read review
“Rooms facing mall are quieter.”
  • Gap under door = you hear everything in the hallway.
  • Poor planning! Open bathroom door bumps toilet & blocks tub/shower.
 of 5 bubbles KathrynH, 29 Jul 2016 | Read review
5 of 5