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Chicago Marriott Oak Brook
1401 W 22nd St, Oak Brook, IL 60523-2009
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Avg. AU$285 /night, 3/25 - 3/26
AU$410
per night
AU$308
per night
AU$205
per night
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About
#7 of 8 hotels in Oak Brook
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Depart from ordinary hotels in Oak Brook, Illinois to discover exceptional service at Chicago Marriott Oak Brook, a hotel situated near Lombard, Naperville and Downers Grove as well as Oakbrook Terrace. From shopping at Oakbrook Center to visiting Brookfield Zoo, discover all there is to do during your stay. Revitalize the body in this hotel's stylish guest rooms featuring plush bedding and deluxe amenities. For those on the go, the on-site Starbucks(R) serves freshly brewed coffee. Providing the perfect atmosphere for a professional conference or sophisticated soirée, Chicago Marriott Oakbrook provides the latest in technological enhancements and contemporary décor. Whether traveling for business or leisure, hotel in Oakbrook, IL envelop you in sophistication.
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Property amenities
Free parking
Wifi
Fitness Centre with Gym / Workout Room
Restaurant
Free shuttle or taxi services
Business Centre with Internet Access
Conference facilities
Baggage storage
Parking
Paid wifi
Breakfast available
Breakfast buffet
Breakfast in the room
Vending machine
Car hire
Meeting rooms
Concierge
Convenience store
Currency exchange
Non-smoking hotel
24-hour front desk
Clothes dryer
Laundry service
Washing machine
Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Modern
Languages Spoken
English, Russian, Spanish, Chinese and 5 more
Location
1401 W 22nd St, Oak Brook, IL 60523-2009
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 77 out of 100
77
33 Restaurants
within 0.5 kilometers
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Detailed Reviews
I don’t think the hotel lives up to its image of being a stand-out hotel. For example: the wifi is terrible and keeps falling out, the M Club Lounge door has a sign saying “if your key card doesn’t work, keep trying”. I kept on trying and it didn’t work … how long do you keep wasting your time doing so? They might as well have put a sign up saying “we don’t care enough to get this fixed”.
The rooms are fine but don’t expect the nicer touches you get in other Marriotts (eg no tumbler in the bathroom, which is small; no separate bin for recycling). You can’t walk down the stairs all the way to the ground floor without setting off an alarm, so you have to take the lift for the last level.
The fridge, I suspect, has also been the subject of complaints as it has a sign on it saying “Temporary Cold Storage, Not Recommended for perishable items”. What am I going to put in it, my socks?
Car park was large and fine. Breakfast was the usual fare and was served by pleasant staff. End room was quiet, although those who get disturbed will want to be away from the lift.
It just feels like a place that needs a bit of money spent behind the facade, and a bit of an attitude change instilled from management.
The rooms are fine but don’t expect the nicer touches you get in other Marriotts (eg no tumbler in the bathroom, which is small; no separate bin for recycling). You can’t walk down the stairs all the way to the ground floor without setting off an alarm, so you have to take the lift for the last level.
The fridge, I suspect, has also been the subject of complaints as it has a sign on it saying “Temporary Cold Storage, Not Recommended for perishable items”. What am I going to put in it, my socks?
Car park was large and fine. Breakfast was the usual fare and was served by pleasant staff. End room was quiet, although those who get disturbed will want to be away from the lift.
It just feels like a place that needs a bit of money spent behind the facade, and a bit of an attitude change instilled from management.
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Date of stay: July 2023Trip type: Travelled on business
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Chicago Marriott Oak Brook
Responded 1 Aug 2023
Dear B3421MDchrisr, Thank you for providing us with feedback from your recent stay. It's great to hear that our staff was pleasant, and liked the parking and the breakfast, however, I do regret that you experienced several shortcomings during your stay. We take the value on your report regarding the condition of your room, wifi, fridge, and these maintenance mishaps. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are well-maintained and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit. Kind Regards, Perly Guest Relations Specialist Chicago Marriott Suites O’Hare T 847.696.4400
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Justin did an excellent job checking me in as a Titanium member! His level of kindness was genuine and not overly nice and fake. I appreciate checking in being a smooth process. The TV in the room was blinking red/not working and the battery in the safe wasn't working. He had those issues resolved immediately. I was very disappointed with the wait staff during breakfast. They never offered me water or coffee. The wait staff was horrible!. The lady who cooks the omelettes was extremely nice and was nice enough to get me water, even though that wasn't her job.
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Date of stay: December 2023Trip type: Travelled solo
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Chicago Marriott Oak Brook
Responded 29 Dec 2023
Dear souptravelersss, Thank you for taking the time to share your review and experience. We are glad you liked our services, easy and smooth check-in appreciate you mentioning our staff especially Justin for an excellent job. We value your compliments about where we are excelling, as well as your feedback regarding things we need to improve. It was our pleasure hosting you, and we look forward to seeing you soon. Kind Regards, Perly Guest Relations Specialist Chicago Marriott Oak Brook T 847.696.4400
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Spent three nights here for a conference. I arrived at midnight and was “greeted” by a monotone front desk who also gave me the wrong location for the next day conference. The room was clean and bed was comfortable but you can see the age of this hotel. The restaurant serves food that’s more expensive than it’s worth with slow service. French onion soup was super salty and so was the salad. I wish there are more options with food without leaving the hotel in this cold weather
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kathryn D, General Manager at Chicago Marriott Oak Brook
Responded 18 Jan 2020
Thank you for taking a moment to share your insight and experience at the Oak Brook Marriott. We appreciate the feedback and will share your comments with the hotel leadership in an effort to improve our service and offerings. We are also excited to share that 2020 will be of renovation and renewal for the property which will bring the ultimate experience the Marriott brand is know for. We hope you consider us again should your travels bring you back to the Oak Brook area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Terrible noisy room. Newly refurbished. No light. Poor shower. Unpleasant staff. I hardly slept. They build a room by the freeway without decent sound proof windows. On top of that the AC/ Heater goes on and off all night and rumbles with the noise of a truck engine by your bed side. There is no light such that you can’t read a book. The shower starts by splurting brown water and then it is such a thin trickle you need to stay there for quite a long time. Forget about washing your hair. The gym is poorly furnished and two of the pieces of equipment don’t work. Staff is unpleasant and incompetent. Absolutely horrible place.
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Date of stay: February 2025Trip type: Travelled on business
Room Tip: Avoid this place!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Chicago Marriott Oak Brook
Responded 6 Feb 2025
Dear Brigitte M, Thank you for taking the time to share your feedback. We sincerely regret that your experience did not meet expectations, and we appreciate the opportunity to address your concerns. We understand how important a quiet and restful stay is, and we’re sorry to hear that noise disruptions affected your sleep. While our recently refurbished rooms are designed for guest comfort, we recognize that external noise can be a challenge in certain locations. Our team is always available to assist with room changes when possible, and we encourage guests to reach out so we can find a more suitable option. Regarding the air conditioning unit, we apologize if it caused any disturbance. Our maintenance team regularly services these units, and we will certainly look into your feedback to ensure they are operating as quietly as possible. We will also address the water pressure and initial discoloration in the shower, as this is not a common issue, and we want to ensure that all our facilities are functioning properly. As for the gym, we regret that some of the equipment was not working during your stay. We strive to maintain all our amenities in top condition, and we have shared your comments with our team so that any necessary repairs or upgrades can be made. We are particularly disappointed to hear that you did not find our staff welcoming, as we take great pride in providing friendly and attentive service. Guest satisfaction is our top priority, and we will ensure every guest feels valued and cared for during their visit. Your feedback is invaluable in helping us improve, and we truly appreciate you bringing these matters to our attention. Kind Regards, Perly Guest Relations Specialist Chicago Marriott Oak Brook T 847.696.4400
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Horrible place, you can have a better experience at Motel 8. It’s very dated and you can smell molding from the old carpet. It seems like the facility hasn’t updated since the 90’s. My shower head has gross slimy mold, and when I asked to switch room, they simply told me the hotel was sold out. So instead of staying 4 night, I checked out early to switch to a different hotel. As I checked out, another gentleman walked to the front desk complained about black water coming from the skink faucet … this is the worst Marriott I have ever been to ever.
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Date of stay: August 2024Trip type: Travelled on business
Room Tip: Stay away
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Chicago Marriott Oak Brook
Responded 21 Aug 2024
Dear Jack Z, Thank you for taking the time to share your feedback. We deeply regret that your experience with us did not meet your expectations, and we sincerely apologize for the issues you encountered during your stay. The concerns you’ve raised, particularly regarding the condition of your room and the response to your request to switch, are far below our standards. We take matters of cleanliness and guest comfort very seriously, and your feedback has been shared with our housekeeping and maintenance teams to address the problems you mentioned. Additionally, we are actively reviewing our facilities and planning updates to ensure a more pleasant experience for our guests. Please know that your experience is not reflective of the level of service we strive to provide. We would like to make it right and discuss this further with you. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve. Warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Well, this Christmas didn’t exactly come off as planned. The Southwest meltdown affected our ability to leave Chicago for the Northeast. That is where the fine staff in Oak Brook at the Marriott stepped in. Seema and Angelica were wonderful. They made sure our stay was great by providing a feather-free room, assisting with our constantly changing reservation needs, and genuinely being positive in the midst of all the craziness for us travelers. Shout out also to Brian in housekeeping and the M Lounge staff! This is a fine hotel and Seema and Angelica can offer helpful suggestions on dining in the area. Thank you again!
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Chicago Marriott Oak Brook
Responded 29 Dec 2022
Hi AuntieJenn11, A big thank you for leaving your five star rating of our hotel. We are glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We will share your comments with our staff especially Seema and Angelica. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived around 10pm and were assigned a room on the 12th floor - excited as the view should have been very nice. The bed had been slept in and the bathroom had been used. Looked like an employee took a nap. We were then moved to a room on the 2nd floor with a view of a flat asphalt roof and given a whopping 2500 point credit to our Bonvoy account. This equates to roughly $5 over a 3 night stay for a Bonvoy Elite member.
The hotel needs some TLC beyond the lobby. Rooms do not have a USB outlet, A/C is loud and bath fixtures are worn. Pool is permanently closed. Elevators are agonizingly slow.
Pluses are that parking is free, there is a Starbucks on site and the lobby has been remodeled.
The hotel needs some TLC beyond the lobby. Rooms do not have a USB outlet, A/C is loud and bath fixtures are worn. Pool is permanently closed. Elevators are agonizingly slow.
Pluses are that parking is free, there is a Starbucks on site and the lobby has been remodeled.
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Date of stay: September 2022
Rooms
Service
Sleep Quality
Room Tip: Upper floors have better view and are quieter. Just make sure it has really been cleaned.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Chicago Marriott Oak Brook
Responded 29 Sept 2022
Dear carol m, Thank you for evaluating your stay at our hotel and sharing your review. We are glas to know that you found our location to be so convenient though we are sorry for your disappointment with the issues you encountered during your stay. Your feedback is valuable to us as it helps us improve our service moving forward. We also apologize for the cleanliness and condition of the hotel you underwent during your visit with us and for not solving it to your satisfaction. We take such concerns seriously, and we will share your comments with our housekeeping team as we strive to enhance our guest experience at all levels. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Kind Regards, Perly Guest Relations Specialist Chicago Marriott Suites O’Hare T 847.696.4400"
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I wouldn’t recommend anyone stay here, ever. I do 150 nights a year at Marriott properties and this place is old, outdated, disgustingly filthy rooms. Carpets/chairs/sofas in rooms must be 10+ years old. They renovated the lobby to fool you, but the rooms are probably 20 years old. This place should be condemned.
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Date of stay: May 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Chicago Marriott Oak Brook
Responded 27 May 2023
Dear USCalum, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take the value on your report regarding the condition of your room, carpets, chairs, sofas, and the cleanliness of our hotel. We will act on these complaints and will fix all problems as soon as possible. Your business is our priority and assure you that management has taken all the steps to make sure that all the rooms are clean, well-maintained and our ultimate goal is to make sure each guest has a comfortable stay. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit. Kind Regards, Perly Guest Relations Specialist Chicago Marriott Oak Brook T 847.696.4400
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked this hotel for a staycation in celebration of my daughters bday. The pool looked nice on the photos. I asked if the pool would be available before I completed my reservation. I was told this amenity would be available to us. Upon checking on my reservation, I noticed an alert that the pool may bot be available. I then phoned Marriott customer service. Waited 25 minutes to speak to someone. The woman on the phone was not polite, not informative and gave a me a feeling of the type of customer service I'd expect from a 1 star motel off of a highway.
Calling the front desk of the hotel wasn't much better. I was told the pool fills up quickly and there is no guarantee that the pool wouldn't be full of guests that bring more people allowed in, and, no wrist bands to assure paying guests are able to enjoy the amenities we are paying for. They called me late the next night stating "I could use the pool if I gave them a specific time."
What kind of vacation is this? I no longer had any interest of spending my money and time in this sort of establishment. Cancelled!
Calling the front desk of the hotel wasn't much better. I was told the pool fills up quickly and there is no guarantee that the pool wouldn't be full of guests that bring more people allowed in, and, no wrist bands to assure paying guests are able to enjoy the amenities we are paying for. They called me late the next night stating "I could use the pool if I gave them a specific time."
What kind of vacation is this? I no longer had any interest of spending my money and time in this sort of establishment. Cancelled!
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Date of stay: October 2021
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kathryn Dwyer, General Manager at Chicago Marriott Oak Brook
Responded 20 Oct 2021
Thank you for sharing your experience in making reservations for an important occasion. I am confused as our hotel pool has been permanently closed since March of 2020 and all photos removed from the hotel's and opaque sites. I would like assist in finding resolution to this experience, please contact me directly at 630-573-8555 for further review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We made a reservation in November for a June stay with credit card on file. Three months later in February I received an email stating that my reservation had been cancelled. No explanation. I spoke to hotel, supervisor, etc. They were unwilling to reinstate my reservation at the price I had reserved. Now I have no hotel reservation and prices have since doubled. Very unprofessional.
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at Chicago Marriott Oak Brook
Responded 10 Feb 2023
Dear Flasheroo, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience especially with the unexpected charge. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. We promise to deliver and match your expectations in the future. Kind Regards, Perly Guest Relations Specialist Chicago Marriott Suites O’Hare T 847.696.4400
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First floor. Access through the restaurant.
The first floor.
Not quiet sure. Doubt there is restriction
Not likely. Check the front desk.
Not that I'm aware of
"Make sure you call hotel if you want specifics on this hotel, otherwise your in for a nightmare."Read full review
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PRICE RANGE
AU$220 - AU$315 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
chicago marriott oak brook hotel oak brook, marriott oak brook, oak brook marriott
LOCATION
United StatesIllinoisDuPage CountyOak Brook
NUMBER OF ROOMS
350
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingCHICAGO MARRIOTT OAK BROOK (AU$220) - 2025 Prices & Reviews (IL) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Chicago Marriott Oak Brook
Which popular attractions are close to Chicago Marriott Oak Brook?
Nearby attractions include AMC Movie Theater (0.4 km), Martin Lawrence Gallery (0.2 km), and Puttshack Oakbrook (0.3 km).
What are some of the property amenities at Chicago Marriott Oak Brook?
Some of the more popular amenities offered include an on-site restaurant, a fitness centre, and free parking.
Which room amenities are available at Chicago Marriott Oak Brook?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Chicago Marriott Oak Brook?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Chicago Marriott Oak Brook?
Yes, free parking is available to guests.
What are some restaurants close to Chicago Marriott Oak Brook?
Conveniently located restaurants include Antico Posto, Seasons 52, and Maggiano's Little Italy.
Are there opportunities to exercise at Chicago Marriott Oak Brook?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Chicago Marriott Oak Brook?
Yes, laundry service and a clothes dryer are offered to guests.
Does Chicago Marriott Oak Brook offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Chicago Marriott Oak Brook?
The staff speaks multiple languages, including English, Spanish, German, Russian, Chinese, Hindi, and Filipino.
Are there any historical sites close to Chicago Marriott Oak Brook?
Many travellers enjoy visiting Ben Fuller House (3.6 km), Wilder Mansion (5.5 km), and Oak Brook Polo Club (1.8 km).