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The DoubleTree by Hilton Hotel Chicago - Oak Brook is centrally located near Oak Brook Mall, just 10 miles from O'Hare International Airport, 15 mile from Midway Airport. Our Oak Brook hotel offers complimentary shuttle to local businesses and attractions as well as 30,000 sq. ft. of on-site meeting space.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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Arrived early; while I understand checkin wasn’t until 4, as part of a 300+ person conference, I’d have expected the staff to hustle and get rooms ready. Waited from 8 AM to 2:30 PM.
Room was okay; clean and comfortable bed & bathroom; definitely not new and not what I expected from a Hilton brand.
Breakfast was very good! Food was prepared well.
Sundry store pretty good—need to have a sign posted at payment desk that cash isn’t accepted.
Most staff I met were helpful.
Closing night banquet was to have coffee/iced tea/lemonade/water options. Water was on table; coffee served. No lemonade or tea on offer.
Opening night reception was embarrassing. 2 food lines…heavy hors d’oeuvres, which was fine, but when food ran out, not replenished. The event was too last 2 hours; people who arrived after the first half hour went hungry.
Overall: decent but need to upgrade rooms and step up customer service.
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Date of stay: June 2024
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Trip type: Travelled on business
Room Tip:Don’t expect staff to get in a hurry.
No cash accepted at sundry store.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Owner at DoubleTree by Hilton Hotel Chicago - Oak Brook
Responded 22 June 2024
Hi Resort63175204150, Thank you for sharing your rating of our hotel. We appreciate that you have acknowledged our efforts to provide a clean and comfortable experience and I will share your comments with our team, who I am certain will be encouraged by your remarks. We are pleased to hear that you found our accommodations to be a good value for your money as well. We hope to impress you again during your next visit and we thank you for sharing your experience.
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My wife and I travel about 150 nights a year, we split our nights between Marriott and Hilton. We are both Hilton Diamond Members.
We've stayed at this property twice now. Our first stay was less than perfect, but I did not write a negative review. We decided to return this week. Things have not changed, they've actually gotten worse.
We booked a king room and because of our Diamond status, we were given an upgrade to a Balcony Room. Well, the sliding door to the balcony is damaged and will not open all of the way. There is no furniture on the balcony so you can't really use it. Besides, the balcony is in such poor shape it may actually not be safe. See pictures.
It was warm for November (60's) and our room was quite warm. The AC did not work, we were told later that the AC systems have been shutdown for the winter. We actually had to leave the sliding door open to try to cool the room down at night. It was 77 degrees in our room.
We checked in on Sunday afternoon. Our room was NOT serviced on Monday, so Tuesday morning I went to the front desk and requested to have our room serviced. At 4:30 pm, our room had not been serviced so I sent back to the front desk to see what was going on. The clerk was kinda rude and told me that you need to request service before 8:00 am. My request was at 8:10 am. She said she would contact Guest Service's to "see what they could do". It was like she was doing us a favor!!! Eventually our room was serviced.
Overall, not what we are accustomed to from Hilton. We will it be back and will not recommend this hotel.
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Date of stay: November 2023Trip type: Travelled as a couple
Room Tip:Avoid this property.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at DoubleTree by Hilton Hotel Chicago - Oak Brook
Responded 15 Nov 2023
Hi Richard B, We are so sorry to hear about the AC, door and I thank you for this enlightening review. We are also sorry for any rudeness that you encountered and we assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. It is through feedback like yours that we are able to quickly address maintenance, and staff courtesy issues. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made with our service.
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Special shout out to Camella at the front desk and Anna in the restaurant and bar. These two employees are amazing and do their jobs well with exceptional guest service and attitudes.
Some things to mention that were not on brand was the Terrible toilet paper but not what you except. No Ironing board in the room but a busted one was outside my door on checkin. Thank goodness for wrinkle release. The indoor pool and jacuzzi/spa was drained and closed which was not advertised and still offered as an amenity. I thought, I brought my trunks for this?
The hotel is beautiful on the inside, great spaces and guest rooms are warm and inviting, and you can't go wrong with their cookies. I loved that they were not stingy with cooks or water for Hilton Honors Members.
As a Diamond member I really appreciated that and the early checkin and the extra bottles of water when asked. Get that pool fixed and I’ll stay here again. Not too far from downtown and really great hotel.
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Date of stay: September 2022Trip type: Travelled on business
Room Tip:Ask if the pool is open if you generally use those.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at DoubleTree by Hilton Hotel Chicago - Oak Brook
Responded 21 Sept 2022
Hi WmLES , Your kind compliments mean so much to us, and we thank you for taking the time to share this review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a comfortable, and hospitable experience. We will share your comments with our staff, especially Camella and Anna. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again!
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Janane AlMaliki, Cathleen Knobbe and the entire Sales team were AMAZING. The team made sure any issues we had was solved immediately and they all always work with a smile. Thank you again for all your help with my families reunion.
Charlene Johnson C2Detail Events (Weathers Family reunion July 12-14, 2024)
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Date of stay: July 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Owner at DoubleTree by Hilton Hotel Chicago - Oak Brook
Responded 21 July 2024
Hi charlenej702, Thank you for taking the time to share this five star experience with our management, staff, and future guests. Our team ensures that we go above and beyond to deliver excellent service to our guests and patrons. I will definitely share your generous review with Janane and AlMaliki, and Cathleen and Knobbe. On behalf of our entire staff, we thank you for your business and we look forward to seeing you and your family again!
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I recently spent three nights at the DoubleTree in Oak Brook, IL, and unfortunately, it was one of the worst hotel experiences I've had in recent memory. While the first-floor lobby was attractive and welcoming, everything else about the stay fell short, particularly the dated and poorly maintained rooms. Here’s a summary of the issues I encountered:
1. Lack of Communication at Check-In: As a Gold Hilton Honors member, I was entitled to a daily credit, but this was not mentioned at check-in. Additionally, I was part of a large group that had negotiated daily breakfast, but I wasn’t informed of this or given the necessary coupons until I asked the next day after I missed breakfast.
2. Severe Heating Issues: Upon entering my room, it was freezing, with poorly sealed window vents letting in bitterly cold air despite the thermostat being set to 82°F. The first night was spent in an uncomfortably cold room. Over the next two days, despite repeated service calls, the heating system remained erratic—oscillating between unbearably hot and ice cold. By the third day, I gave up and resorted to cracking the window vents to balance the extreme indoor temperatures.
3. Breakfast Mismanagement: On the final morning, my group arrived at the café at 7 a.m. (breakfast was advertised to start at 6:30 a.m.), only to find nothing set up and just one server on duty. With a tight schedule, I had to leave without eating, as did several others in my group.
4. Other Issues:
There was no hot water for morning showers, which is unacceptable for a hotel of this size.
Upon checkout, the front desk attendant apologized and provided a discount, which was appreciated. However, the $50 gift card I used at check-in was never applied to my bill, and I no longer have the card.
It's hard to tell if there is a pool before arriving. Some sites list a pool, others do not. Signage and Hilton app floor maps show the pool. But it was closed.
Overall Impression: This hotel is in dire need of a renovation and better management. While some staff members were responsive, the recurring issues with the heating, breakfast service, and lack of communication significantly impacted my stay. I cannot recommend this property and would advise others to look elsewhere until these problems are addressed.
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Date of stay: January 2025
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Owner at DoubleTree by Hilton Hotel Chicago - Oak Brook
Responded 27 Jan 2025
Dear keithpieper, We regret to hear about the challenges you encountered during your recent stay at DoubleTree Oak Brook. We appreciate your detailed feedback and apologize for any inconvenience caused by the issues you mentioned. We take guest concerns seriously and will address the areas highlighted to enhance the guest experience for future visitors. Your comments will be shared with the management team for further review and improvement. Thank you for bringing these matters to our attention. Warm regards, Guest Relations Specialist
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No sanitizer at or near breakfast buffet so guests are not sanitizing before touching serving utensils or after unless you have your own.
Shower hottest temperature was lukewarm. With minimal water pressure. Raised bathtub makes the shower head seem to low for a tall person. Bathtub Drainage was slow but maintenance came and fixed it
No mini fridge or microwave in room. So don’t expect to keep anything cold. And they didn’t have any available upon request. They said they were first come, first serve. But on New Year’s Eve that doesn’t take long when the hotel is sold out. I felt bad for elderly who were still checking in and discovering that they could not refrigerate their meds.
Our room carpeting was filthy
Had turn the room temp to 80 just feel comfortable and not cold.
Everything outdated! Including the doors inside the room were like the steel emergency exit type doors.
Elevators were extremely loud and slow. We took stairs on several occasions.
We were staying for an event on the lower level and the escalators (both) to the lower level were not operational
Don’t be fooled by the drive-up entrance and lobby.
As Hilton Members, We expected more from a Hilton especially being in Oakbrook, IL. And for the nightly rate. This reminded me of a 60-70 hotel. I guess this is what hyperinflation looks like.
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Date of stay: January 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Upon first arriving in the lobby of the Doubletree in Oakbrook, one's eyes are drawn upwards to the potentially pretty bubble chandeliers. The lobby presents itself well and the staff are friendly.
Our room appeared clean and our bed was relatively comfortable and clean. However, this hotel is in desperate need for a renovation. There sounds like a consistent water leak in the ceiling or the wall, and the plaster on the ceiling has bubbles and holes, to which the ceiling crashing down on me in bed came to mind on more than one occasion. There is not a mini fridge nor a microwave.
The bathroom is just sad. The bathtub itself gets 5 stars because it's exceptionally clean with no stains, however, the caulking around the bathtub and floor has separated away from the tub, so it gives the impression that the bathtub has shifted into the wall. The reflection of the sink shows the mold at the top of the sink, under the counter lip. The counter height and toilet reveal how long it's been since either the hotel opened or since it's last reno, (40 years, easily). The wallpaper seams are separating and peeling and if I was nervous about the bubbles and holes in the ceiling in the main room, that has nothing on the ceiling in the bathroom. It's apparent there's been a considerable amount of damage sustained above over the years, since no amount of paint can disguise or otherwise hide the cracks and holes.
If you're hungry, save yourself the $17 for breakfast and go elsewhere. There were unheated, overcooked pancakes, cold scrambled eggs, and some potatoes. There wasn't any fresh fruit or other offerings.
I appreciate that there was a clean bed to sleep in, but I will not ever stay in this hotel again.
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Date of stay: September 2023
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at DoubleTree by Hilton Hotel Chicago - Oak Brook
Responded 30 Sept 2023
Hi U2114ZFnicolem, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. You expect and deserve a completely clean hotel room every time you stay with us. It is through feedback like yours that we are able to quickly address any maintenance issues. Rest assured that we will speak to our team regarding your comments. It is our primary aim to give you a five-star experience and it is disheartening to hear that this is not the impression we left you with. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel.
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Totally a bad experience. As a longtime Hilton Honors Diamond member, I stay at many Hilton properties. At check-in, the employee never acknowledged Diamond status (first time ever) nor explained Diamond benefits. Only asked if we wanted any housekeeping for our 3 night stay. When I said we did, he seemed annoyed (housekeeping only came once- no one ever would answer the phone at front desk when we called - luckily we were able to grab some towels off a housekeeper's cart in the hallway.. A couple hours after checking in I went back to ask him what were our Diamond benefits, another employee perfectly and professionally did so while he tried to hide (he did acknowledge that he hadn't told me anything), The room was fine if you didn't consider the crumbling shower ceiling and filthy bathroom tile. Restaurant's entire staff was very friendly and competent. There are two other Hilton properties less than half a mile away that we've stayed in previously - they would both be much better choices. Without a doubt this was the worst Hilton I've ever visited.
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Date of stay: September 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Don't come here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Owner at DoubleTree by Hilton Hotel Chicago - Oak Brook
Responded 16 Sept 2024
Hi I3657HNdaves, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. In reference to this matter, we ask that you please call us and ask to speak to a manager so that we can discuss this with you right away. It is always our goal to give you a 5-star experience, and I apologize for failing to do so. I do hope you'll return and let us show you a far better experience.
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The location of this property is great and the front desk staff is very friendly and helpful but there are definitely some things that aren't up to Hilton standards. The main one being the heating/cooling system. When we walked into our room it was very hot and the thermostat said it was 80 degrees. We lowered it and went out to dinner. When we came back, the room temperature was the same. The next day we asked for maintenance to come and look at it. They responded in 5 minutes - which was great. However, he said that there wasn't anything he could do because only the 'heat' function was active - it was too early in the season for the 'cool' function. He apologized but said that all of the rooms were like this and we could open the patio door to cool the room down. We did but this was much louder with the outside noise. We did not sleep well. It was frustrating that we weren't able to control the temperature of our room. There is also no refrigerator or microwave which seemed unusual. There were several other smaller things- the facial tissue was definitely not Kleenex brand (very stiff and rough) and there was a floor lamp and upholstered chair in the room that were way too big for the small room and just got in the way (there are 4 other lamps in the room). Maybe we were just here at the wrong time of the year and other times would be better.
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, Owner at DoubleTree by Hilton Hotel Chicago - Oak Brook
Responded 3 weeks ago
Hello lauriek19, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We take pride in our location, and our friendly staff as well, though we are sorry about the HVAC that is not working properly and especially that our team was not able to resolve this issue during your stay. I want you to know that we take all reports of problems with amenities and accommodations to heart, particularly those that you have raised; please be assured that we are working hard and fast to address these problems in hopes of improving upon the guest experience. We appreciate the time you took to share your feedback, and it is our hope that you'll return for a more enjoyable experience in the future.
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Management could not care less about how unhappy customers are with the conditions of this hotel.
Common areas are well maintained to give the appearance of a nice hotel, but the rooms we stayed in were old, very poorly maintained and in disrepair. Paint was flaking and scraped off every door, door frame and the ceiling. The ceiling above the shower was literally flaking off and falling in the tub. The ceramic refinishing paint applied to the tub was chipping off around the drain. And the edges of the furniture was literally scraped raw.
To make matters worse, the hallway noise continued all night long and the mattress had an enormous "depression" that I kept rolling into while sleeping. God only knows hold old this damn mattress was.
I emailed Hilton Corporate in the hope someone would care. They didn't. After multiple interactions, their greatest expression of regret was to add some points to my HHONORS account - which amounted to about 10-15% of one night's stay.
Terrible experience and total waste of time interacting with the management.
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Date of stay: July 2023
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Manager, General Manager at DoubleTree by Hilton Hotel Chicago - Oak Brook
Responded 29 July 2023
Dear 85JohnK, Thank you for sharing your feedback about your recent stay at our hotel. We are deeply sorry to hear about the disappointing experience you had during your visit. Your satisfaction is of utmost importance to us, and we regret that we fell short in meeting your expectations. We take your comments seriously and will investigate the issues you mentioned with our team. It is disheartening to learn about the condition of the rooms and the lack of satisfactory response to your concerns. We apologize for any inconvenience caused and understand your frustration. Rest assured, we will use your feedback to make necessary improvements to ensure a better experience for our guests. Your experience is not representative of the standard we strive to maintain, and we hope you will consider giving us another chance to provide you with a more enjoyable stay in the future. Thank you for bringing these matters to our attention, and we look forward to the opportunity to serve you better. Best Regards, April C. Guest Relations Specialist DoubleTree by Hilton Hotel Chicago - Oak Brook
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There are more places to choose from in the Oak Brook area.
PRICE RANGE
AU$205 - AU$261 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree oak brook, oak brook doubletree
LOCATION
United StatesIllinoisDuPage CountyOak Brook
NUMBER OF ROOMS
428
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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